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May 2024 by Alisha Perry
Bellow there is a review about us not wanting to cut pieces of fabric and then having to call the police. I am the girl that was there. They wanted to have 5 different fabrics 20 yards each cut into 1 yard pieces. That would be 100 pieces to be cut. I also had a line of 5 people behind them. I ended up cutting some and then they kept asking after I said no. They started becoming irrate and yelling so I took the next customer. While I was cutting for that customer she comes behind the counter picks up the fabric she wanted and threw the fabric on the counter in front of me twice. A customer was the one to call 911. She starting yelling in my managers face. Causing another customer to start yelling at her saying thats no way to treat people. Then when the police showed up they then started screaming at the police which is why if they show up they are trespassing. Also I work with with Asian people and I get many customers who speak in broken English from many different cultures I do not care about that but I do care about being treated like a human.
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February 2024 by Kathleen K.
Unbelievably rude staff. For some reason the rotary blades are locked up so when I approached a staff member for assistance she looked annoyed and told me to go to the cutting table and ring the bell for help. I just left. I had quite a few things to buy, but I'll just get it online, and not from Joann's.
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January 2024 by Frank G.
Staff here often seem like they're serving time or something, and as if somehow the customer played a role in putting them there.. I just left empty handed because a staff member (who claimed to be the manager) was speaking disrespectfully to a customer. When the customer (who appeared Asian American) asked why she was speaking like that, the staff member "apologized" by saying "I'm sorry, I only speak English." I mean come on! That's totally unacceptable! I'm shopping elsewhere, from now on.
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August 2023 by Henry Ward
Fantastic location. Had great fabric choices.
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July 2023 by Ethan Shao
Amazing store
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July 2023 by timothy leary
Plenty of Products here
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July 2023 by Bob Chandler
Great store
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July 2023 by Sheila Galvin
Over priced everything
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July 2023 by Ann Lanigan Pendleton
I always enjoy going to JOANN'S. There are wreaths, or you can DIY. There is jewelry (my favorite) obviously lots of fabrics and so many crafts. Go in and enjoy!!
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July 2023 by Debbie Sullivan
All employees were very helpful & pleasant
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July 2023 by Dave F
Friendly staff. Found nice boxes on sale for Christmas.
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July 2023 by Marcio Werneck
Excellent
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July 2023 by Ronda Gulko
Cashier 807706, on 6/16/23, at 5:32, in Burlington, was the sweetest and most helpful salesperson! She immediately stopped what she was doing, helped me, and we had a lovely conversation too. Will definitely be back sooner than later!
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May 2023 by Jenny jiang Jiang
In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life.My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldn’t help us to cut them. We had to cut them ourselves. This is the company policy.If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves.We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didn’t want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didn’t want to sell the cloth to us. In the future, they didn’t welcome us to shop in their shop any more!I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didn’t speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time?I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didn’t speak fluent English.I have not been calm since this terrible experience happened.
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May 2023 by Jenny J.
In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life. My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldn't help us to cut them. We had to cut them ourselves. This is the company policy. If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves. We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didn't want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didn't want to sell the cloth to us. In the future, they didn't welcome us to shop in their shop any more! I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didn't speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time? I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didn't speak fluent English. I have not been calm since this terrible experience happened.
