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June 2024 by Sarah P
The employees here are great aside from an older gentleman who tends to work the cash register. I have no idea why he is stationed there as he seems to want to help as little as possible. Both times I had to return something with him he was not only poor mannered (no thank you or sorry, not even HELLO etc) but also gave up if the transaction required anything more than scanning bar codes.
I just avoid buying or returning anything here if I see him working the register now (I shop here a lot!!). It seems like I'm not the only person who has had unpleasant experience with him as he even messed up the transaction for the woman in line before me.
He does not listen either, to any feedback that I gave him to try to help him with the transaction. I suggest he be placed elsewhere in the store....
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March 2024 by Hannah Ditmars
I have never left a Google Review of a retail location before, but felt inclined to for this J Crew location because I have never received worse treatment in a retail store before.They did not abide by J Crew's corporate return policy, refusing to allow me to return an item I purchased during the holiday season. Store associates and the store manager pressured me to return my item for an in-store credit, and then rolled their eyes at me when I declined to. I ended up contacting corporate J Crew after I left this location, and corporate verified my item was able to be returned. I ended up returning my item at the Copley Place J Crew location, and received excellent customer service there with no issues.This took place in January, 2024.
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November 2023 by Curtis Cormier
The store is not very big. There's not a whole lot of selection here. I didn't end up buying anything, but I did find some things online I ended up ordering.
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September 2023 by Jyotin Gambhir
Very helpful staff
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July 2023 by EM Veilleux
Beautiful store! And Summer is amazing!jCrew is fortunate to have such a pleasant and engaging person on staff. She greeted me warmly as soon as I walked into the store and made sure that I knew about all of the current promotions.
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June 2023 by Anna Oleson
they were super sweet and offer an ipad if you want to purchase something online, great service and would recommend again!
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May 2023 by Leslie D
Love this store. Thank you Summer and Todd
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February 2023 by Lee Harrop
Had to make a return from online purchase. The staff was very helpful as it was past the normal return date (Christmas gift). It was much appreciated that they accepted this return.
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November 2022 by Osama amin
One star is even to much to this place , had a bad experience , I bought a 98$ sweatshirt and I washed it because usually wash clothes before I wear them , it shrieked 100 times to the point it wasn't fit me anymore, so i went to return it because of the bad quality and the cashier was shouting on my face and throw it as soon as i said I washed it, he was very loud and very rude , saying I can't take this back because you washed it, long story short, never going back again.
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October 2022 by Mark Sabalauskas
Pleasant staff.
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October 2022 by Odette Abreu
I love it!!!❤️❤️
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August 2022 by Josh White
Had a great experience suit shopping here. I needed a suit for a wedding in 2 weeks, and their stylist, Max, was awesome. They had plenty of sizes to try and we ended up finding a great fit thanks to Max’s advice. In and out in 20 minutes!
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January 2022 by Carla Joseph
Summers are Devine love ?
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January 2022 by Tram Nguyen
I would leave 0 star if I could. They have a terrible return policy. We tried to return gifts that we got for Christmas just 2 weeks after the holiday and the JCrew at Burlington Mall in MA would not return or exchange the items without a receipt. Most people don't know to include receipts for gifts. I will NEVER shop here again.
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January 2022 by Yuanyuan Jiang
never use J crew credit card. You will never know how they charge the late fees. You have other options
