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January 2024 by Volker N.
The car itself was fine, but customer service was an absolute nightmare.Zero stars.Never again!My credit card was charged a second time for the same booking months after the initial payment without my authorization!Requesting a refund was immensely time-consuming and required many emails and phone calls. Not only did the customer service representatives seem to have no clue about the issue, but it took a few weeks to get a refund.In addition, I had paid extra for custom delivery to a residential address and drop-off at JFK airport. Unlike Uber, TeslaRents was unable to find the delivery address, and I had to meet the driver several blocks away.For drop-off, I was informed 2 hours prior to the scheduled drop-off time via text that I would receive details about the return procedure shortly. Unfortunately, I never received this information!This was on a Saturday evening. After hours of trying to reach someone at the emergency number TeslaRents had provided, I was instructed to leave the vehicle in the airport parking lot.All this took so long that I barely made it to the gate on time and had in the meantime been put on the waiting list for my intercontinental flight while my family was scheduled to leave on time - an absolute nightmare!At home, I discovered that the $500 security deposit for the vehicle was not an authorization hold on my credit card but an actual charge!Several emails and weeks later, I was informed that this was a "hold as per the rental agreement" that had already been released and that it would "disappear on my bank statement"...I even had a picture of my account statement emailed to TeslaRents customer service but received no further communication from them.I ended up reporting this $500 charge to my credit card company and had to spend more time and effort to prove this case to them and get a refund 11 weeks after this charge was madeThe time and money required to reverse the unauthorized charges was enormous.Customer service never reached out to me to offer any courtesy compensation for all this trouble, time, and effort!!If you value your time, stay away!
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November 2023 by Gillroy B.
THIS IS A SCAMMING COMPANY. I don't know where all these glowing reviews come from, highly likely a scam. They confirmed my booking, made me pay for it, and then also charged me for a $500 deposit, only for them to tell me AT THE DAY OF picking up the car (and literally just 1 minute of the start of my reservation) that apparently the car is unavailable and was assigned to someone else all this time. Not to mention, their "verification process" involves sending a selfie with your credit card. Very sketchy. I will report them to Amex, and I will for sure sue.
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October 2023 by Paula 03p0 reade9r4499998 weed o665Kiley
This was my first time renting a Tesla and it won’t be my last. The entire experience from start to finish was extremely easy. The car was better than expected. This was a surprise birthday gift for my boyfriend, and it made me happy to see how he enjoyed the gift!Thank you, teslarents!!
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June 2023 by Derrick Showers
I was really impressed! I have to be honest, I wasn't sure at first because I couldn't find much about the company online. There were also a few weird text messages/emails that contradicted each other making me question even more the legitimacy. But, when it came time to rent the car everything went perfect. It was delivered to my address in NYC exactly when it was supposed to. The car was clean. The pickup was just as easy. I will definitely be back next time I want to rent a car! Thank you TeslaRents!
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June 2023 by Sandy Mf Cheekz
My second time booking with Teslarents and the customer service is amazing. I have already booked future bookings with them.nice clean and smooth rental no problem love this company
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June 2023 by Ron Brawer
Car was very fun to drive. Tesla still has a ways to go on the auto pilot but the handling is amazing. Support from teslarent was great.
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June 2023 by Shawn Smith
Great experience! Easy, affordable, and no hassle. They really put other car rental companies to shame. This is how renting a car should be. ⭐️⭐️⭐️⭐️⭐️
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May 2023 by Cesar Rodriguez
Was a very great experience. Tesla was very well maintained. Quick and Easy Process and Great Communication with answering all questions I had. Most definitely Rent Again.
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May 2023 by Sheryl Scarborough
Cheaper than renting an ICE vehicle and no Desk Agent trying to up sell. Decided to keep the car an extra day. No problem. Loved the 5-star service.
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April 2023 by Isra Taulananda
Excellent seemless experience :-) our x100d was fantastic! So much fun to drive!
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March 2023 by Marlene Rivera
My new to go to will be TeslaRents!!! What a great experience I had driving the Tesla 3 for almost 2 weeks!! As far as communication, excellent!!! Answered every question I had an was Soo helpful!! Pick up and drop off was also great, all contactless but soo easy to get by!! Thanks again!!
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February 2023 by Starlette Peng
Literally so fun! The best experience! And the price wasn't bad either! The pick up and drop off was so easy and the model 3 was a dream to drive.
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November 2022 by Cristal Roig
It was a great experience, it was ny first time driving a Tesla and I love it, the car is so quiet it’s like driving on air especially the auto pilot. I had the standard one so I had to make a lot of stops but I still enjoyed it (next time definitely I’m going for “long rage” now that I understand the difference) The car is not luxurious but at the same time it is. I had a wonderful time
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November 2022 by Christopher Holmes
So honestly I didn't think this company was legit, but when it was time for my pick up, the whole process was sooooo smooth and easy, location so convenient from my house, the prices are so affordable. The car was clean but I returned it detailed cleaned. Customer support was so quick to respond to any emails and phone calls. I would rent from here everyday if I could but I'm definitely spreading the word of EXCELLENCE about TESLA RENTALS NYC
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November 2022 by Julia Richardson
We had a great experience with TeslaRents! We opted for having the car delivered which couldn’t have been easier. The car was clean, in great shape and super fun to drive. Any questions that came up were quickly answered by Bryan at their Boston location, who was incredibly helpful and friendly. We can’t wait to rent another car with them!
