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January 2024 by Amy G.
This pharmacy is UNBELIEVABLY bad. The latest: I came to pick up a prescription at 145pm on Saturday afternoon. It is closed with the metal barrier down. Someone is working inside but when I call to them they do not answer. There is no sign posted explaining why they are closed and when/if they will reopen. A random person tells me she thinks they are closed for lunch. WTAF?!?!?! Update: when they finally reopened, i notes that it would be helpful to have signs if they were taking a lunch break. There are signs EVERYWHERE - was the retort, as if I were an idiot. I looked around again. Where? RIGHT THERE, she gestured. Okay, see that head on small poster behind the giant vaccine truck? If you rolled it away, you would see a sign that is - aside from being hidden - NOWHERE NEAR the line where you wait to fill a prescription
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January 2024 by Debra B.
In the last 3 days, I have needed to drop off and pick up a prescription. The wait to drop off the prescription was over 30 minutes and to pick up close to an hour. There were plenty of employees just standing around but only 3 behind the counter. When I asked the manager, she said there was nothing she could do. There were still a dozen people waiting to pick up when I left today. Completely unacceptable.
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December 2023 by Laura J.
This is the single worst drugstore I've ever been forced to patronize. It's an affront to accessible healthcare. It is easier to get medication in third world countries. Literally. They do not alphabetized filled scripts. I repeat....the 20-45 minutes everyone posts as a problem at this location is largely related to the fact that they DO NOT ALPHABETIZE filled scripts. You cannot get a person on the phone ever. It's has to be a social experiment; one of the most literate and liberal zip codes in the country and a breadline pharmacy that can't seem to stock normal medications and even when told you are paying out of pocket for a regular script 2 days before refill is due because I'm leaving on a trip, they cannot allow it. This is why capsule.
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December 2023 by Donald S.
I strongly recommend that you avoid this pharmacy with long wait lines most of the day and staff that are clearly over worked and may also be under trained, or not up to the jobs. Several weeks ago I went to pick up a med when I had been informed it would be ready. When I got to the front of the (long) line they told me when to return to pick up a medication, only to find that it was not ready - after waiting on line and coming back at the promised time a second time. The third wait on a line, the script was ready. Tonight they closed down with six people on line, not to open for another 14 hours. Sick people need their meds. By way of a justification, the tech referred to making an overhead announcement, but not that any of us heard. We were all on the line way before the cut off time. I purposely went out 15 minutes before closing because I was still ill and did not have the stamina for a long wait. So, go anywhere else. Clearly understaffed, long waits, rude staff (although I imagine that some of it is from the stress). CVS you owe it to the customers to do a better job at the pharmacy. This is disgraceful. I repeat. Go. Anywhere. Else. Someone else, in their complant noted she was contacting the Attorney General. Besides the Attorney General's office, you may also all take your complaints and concerns to the folks that issue the Pharmacy License to CVS. the Massachusetts Department of Public Health Bureau of Health Professions Licensure I believe that they will want to hear about your personal experiences. The way they are doing business is simply not acceptable. Here is the complaint form: Brookline now also has a new newspaper that may be interested in knowing how this store treats its vulnerable customers. You can reach them here: Finally, CVS is a large corporation. It is possible that the folks who care about these things don't know what is going on. Here is the customer relations address. CVS Corporation Customer Relations One CVS Drive Woonsocket, RI 02895 CVS customer relations also list a phone number: 1-800-SHOP-CVS (1-800-746-7287) Monday - Friday 8:30 AM - 7 PM ET, Sat. & Sun. 10:00 AM - 6:30 PM ET. Closed major holidays. But for some reason, they have neglected to provide a way to communicate or to register a complaint digitally, either through a portal or an email address. Good luck to all. - Don
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December 2023 by Emily B.
Under staffed and then terrible staff. Have to wait over 20 minutes every time to pick up medication then to be greeted by rude staff is disgusting. Definitely find a different location. Has been like this for years, do something already CVs!!!
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December 2023 by A S.
Honestly I've had nothing but bad experiences at this location for the last year or so. The line is consistently insanely long, for starters. Actually, I'm writing this review while still standing in line after arriving about 30 minutes ago and watching several customers in front of me bail due to the long wait time. When I've tried calling before coming in to try to save myself time waiting in line, I've waited on hold for over an hour at times. I had a surgery recently and needed post-op medications and had to come in person and wait in the line 5 times before they finally got the prescription right (which finally happened 3 days after my surgery, and I started trying to get this script the same day as the surgery itself. As a doctor, these long delays and hurdles can be problematic for patients' health). I will be transferring my prescriptions elsewhere, the inefficiency and poor service is not tolerable anymore.
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November 2023 by Haley S.
First the good: convenient location and the pharmacists are kind. Now the BAD: pharmacists are over worked, a cvs closed in this area and everyone went here. There's no way that they can keep up with the load, because it's basically 2 pharmacies of people all filling here. Line is always 10-15 people deep no matter the time of day. I've had my prescriptions take so long to be filled that they were delayed and then my doctor had to re-call them in. They have been out of several of my prescriptions that I NEED for weeks to months on end. It's so hot in there that while everyone's waiting we all break out in a sweat. I have a heat triggered condition and I know if I go to the pharmacy that it's the last thing or sometimes the only thing I'm able to do all day. There's no seating for elderly folks. I've watched 80 yr old patients with mobility devices forced to stand and sometimes sharing or arguing over the one chair provided. If you have a question they will not answer it at the full line once you get to the front and instead have you wait in a second and almost equally as long line. Every time I've been here it's taken me 30 min to an hour and a half to take care of everything. I changed my pharmacy today because I just can't support the corporate system abusing their pharmacists and closing a needed pharmacy in the area, nor am I physically able to stand for that amount of time. Literally if you can, go anywhere else. CVS - do better.
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November 2023 by Pejae C.
Slow af don't understand how the people who work here can be that slow. They just be chatting to each other like they hanging out or something. If you in a rush or need any serious don't come here. Better of going to another location farther away.
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November 2023 by Samuel S.
Understaffed and highly disorganized. They don't seem to be capable of simply filling my prescription and will blame my doctor or drug shortages for their own failures instead of taking responsibility. One prescription routinely takes 2 visits, a call to my doctor, and over 1 hour of waiting in line to obtain it.
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November 2023 by Carolyn K.
Tyara in the pharmacy doesn't deserve a customer service job. She told me my eye drops weren't going to be ready for another hour, though her coworker was able to find them in 5 minutes. Her attitude was almost as ugly as her busted eyelashes and fake orange nails. It's on sight Tyara
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November 2023 by S K.
This is truly the most incompetent pharmacy operation I have encountered. My husband had an important prescription sent here and after ONE WEEK they had not filled it. Eventually he had to wait for 45 min while they filled it as he waited. I had a similar experience with two other urgent prescriptions. They are so far behind, disorganized, and generally unprofessional. After being a customer for decades, I will be taking my business somewhere else.
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October 2023 by Jonathan T.
Have been using this CVS pharmacy monthly for many, many, years with only good experiences. Per other reviews: visits here in past month (I've had to make multiple visits, all unsuccessful!) - have been like stepping into the twilight zone. It's impossible to put into words how disorganized, nonsensical, and frankly bizarre it's become to pick up a simple blood pressure med. I'll spare the details, but suffice to say....it was too stressful for me to see how stressed all the other poor folks in non-moving lines were....especially when people are told, after standing 30 min in the pick-up line, that they first need to go to the non-moving "drop-off" line - to request that a prescription their doc called in the day before actually be filled. Nobody knows what's going on - least of all the staff (who were formerly excellent!). I've had my prescriptions called into to another pharmacy. Problem solved! Strongly advise you do the same. (note: vaccines seem to be going OK at this CVS - my comments are only re: picking up prescriptions).
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October 2023 by Donna M.
I would give this dump zero stars if I could. Prescriptions are never ready when they say they're going to be ready. The line is 20 people deep matter when you go. The staff are rude. Everything in there is more expensive than what you can buy online delivered for free from Amazon. I now get all my prescriptions online from Amazon.
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October 2023 by Jennifer J.
If I could rate 0 stars I would for the pharmacy. The pharmacy is abysmal. No one can get through to their phone line without at least a 20 min wait. When I already had refills and tried to refill it, I was told that they needed doctor authorization. The next day, it was in process. I rely on cvs for medication thats life saving and I ended up in the ER because I couldn't get medication for days. I'm unsure if its a miscommunication between dr and pharmacy or just CVS but no one should end up in the ER because they weren't dispensed medication on time.
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October 2023 by Chunnan L.
Try to avoid this location if need something immediately. Extremely slow and not sure if they even know what they are doing.