-
October 2023 by Trina W.
This is the worse walgreens ever. If you need a prescription filled stay clear of this place. Very unprofessional!!! Horrible staff it only takes one to spoil the bunch. I have been calling for two hours. First I was placed on hold and in que for over twenty minutes. Once staff picked up, I was told that I did not have insurance to pick my very vital medications. I called my insurance company and retrieved the info that was given to me. I called back to give my insurance information but the staff refused to take it. I was placed on hold repeatedly for almost a whole hour. I called over and over again and no one will speak to me. I am placed on hold without anyone answering the phone. 10 times I rang the pharmacy with no calls in front of me in que. I have an important medications that I need for my diabetes and blood pressure.
-
August 2023 by Phil B.
Why aren't negative stars an option? I visited the store this pm and had to deal "again" with that same girl - she was working along with a colleague with eyelash extensions. I've had previous interactions with her, and I'm confident that the only document she must have submitted for this position was a "Summa Cum Laude Certificate of Excellence in Rudeness, Poor Attitude, and Bitching". It's disappointing to see the decline of this Walgreens location. I've been going there for close to 25 years. It's literally falling apart.
-
April 2023 by Zita S.
The pharmacy at Walgreen's in Brookline is short-staffed. Be prepared to wait a LONG time even if you have an appointment for a COVID vaccine.
-
April 2023 by Icarusisapathetic S.
I come all the time mainly to get snacks or other basic items and it's pretty convenient :) cashier Skye (my apologies if it's spelled wrong) is the SWEETEST and so helpful. Whenever I come in while she's working I know my day will be a little brighter!
-
January 2023 by Keila E.
Went ahead and gave them a call to ask if they had a medication because another pharmacy informed me they did. They didn't answer the phone for over 2 hours. Drove from South Boston to Brookline to go to the pharmacy because I need this medication. Just to go into the pharmacy for them to tell me they didn't have it. As a Walgreens customer I don't appreciate their level customer service because they didn't even try to go ahead and make sure themselves that that medication was at the places that they handle me on a sheet or offer to order it but yet dismissed my questions and didn't even mine to help at all.
-
January 2023 by Walter B.
This Walgreens Pharmacy does not pick up their phone, instead they let it ring indefinitely (this has happened for over a month now). I have missed several medications after being promised something would be ready on a certain date, only to make the trek there and find out the order wasn't even put in. There have been some days where I showed up only to see a sign on the door saying they are closed for being short staffed. I've probably dealt with something between 15-20 pharmacies in the last 10 years or so, and this is without question, the absolute worst and least reliable. The only redeeming quality is the professionalism and friendliness of the staff. Avoid this pharmacy at all costs, especially if you need important medication on a reliable and regular basis.
-
December 2022 by Jeffrey E.
Constantly temporarily closed for last 6 or so months. Must have lost personnel.
-
December 2022 by David A.
The service in the pharmacy has become increasingly bad. The pharmacy never, and I mean never, answers the phone. There are long lines to pick up meds. And now, even when you get to the pick up window, there is a 15-20 minute wait for them to fill your prescription. That's because they seem to have a new policy of "pausing" your order, even when you've used the automated service to call it in days in advance. Pausing means they don't actually fill your order until you get to the head of the line. All the customers have been complaining every time I've been there recently, and yet the staff has been defensive and rude. Really dreadful service, all the way around.David Adams
-
November 2022 by Kimberly L.
I have been trying unsuccessfully for 2 days to get in touch with the pharmacy by phone to ask about a medication. Both days I was on hold for over an hour before I gave up and never got through. I'm going to have to go in in person to ask a simple question they could probably answer in less than 5 minutes. This is my first time getting a prescription at Walgreens and my last. CVS definitely has better customer service.
-
November 2022 by steve m.
IMPOSSIBLE TO CONTACT THEM. Pharmacy NOT responsive by phone. **** Employees are nice if you can reach them... this is not about the employees**** My generic, plentiful prescription has been in their hands 3 days, and it's still NOT ready. The hold times on the phone are ABSURD... I waited two hours on hold, then got disconnected! ( The other day it took 1 hour and 20 minutes to reach someone, so this is not unusual ).Walgreens outgoing message for three days announced to "call back in an hour, we're working on it." They are misleading. Not helpful. Waste customers' time.I need the script tonight. There is no excuse for this. They should have a SYSTEM to return calls, or some sort of SYSTEM to transfer scripts they can't fill within 3 days. They need to rethink their customer service options.
-
May 2022 by Jerissa C.
This is not the place to go for photo prints. I called 5 times, waited almost 10 minutes each time to be hung up on every time. The one time someone finally answered they told me they don't have a manager? I just want to cancel my order. Do yourself a favor and go elsewhere.
-
January 2022 by Wu W.
I was at the photo dept to pick up my friend's online order. The printer couldn't print out receipt, the manager just passed the order to me without saying anything. I asked for the receipt because it's my friend's order. The manager said 'no receipt, you don't need a receipt. You are all set.' I was like WHAT!! The lady that was standing next to the manger said my friend can check the transaction in the app. The manger didn't say anything and just wanted me to leave. I'll never go back to this store again in my life.
-
September 2021 by Britt L.
Covid review - for those concerned with the pandemic and looking for a safe place to pick up prescriptions please choose another location! This location is full of both employees and customers who refuse to follow the mask mandate currently in place.
-
July 2021 by Charlie Z.
Context - I work long hours indoors, so my ability to tan rivals that of a vampire. I was badly sunburned after a day at the beach and needed some aloe vera. I went to this Walgreens and searched the aisles for aloe vera gel. For some reason, there was none, probably because it's summer. I decided to buy something else I needed and be on my merry way. This proved to be a mistake. I went to check out and there were two people in front of me and one man behind me. The cashier's spiel includes asking everyone if they have a Walgreens' card and if they want to make an account. The guy was intrigued and actually decided to see if he could save a grand total of $2, and he agreed to sign up. Signing up for a Walgreens membership, however, was apparently complicated and required several repeated, seemingly futile attempts. Meanwhile, the other cashier, seeing a line of four now building up, decided it was the perfect time to take her break and leave the first cashier hanging. The woman in front of me just wanted to buy some Monistat discreetly and was failing at it every moment this dragged on. The sole cashier at the front at some point phoned overhead for the other cashier to help because registering the man for a Walgreens account was not working, but no response. I later saw that other cashier decide it was nope o'clock and turned right to head for the restroom. The woman behind the photo booth pitched in several minutes later, but was apparently unable to use the register at the front so she started a second line by the photo booth. Woman with Monistat practically vanishes into thin air after that. I managed to check out afterwards. By the time I made it out of the store, I saw the guy who held up the line at the intersection. Whether or not he saved $2 will remain a mystery to me...but if he did save any money, I rest reassured knowing it was on something totally and utterly worthwhile - a gallon of water and coffee beans. I don't know what kind of beef these cashiers were having, but please get a gd self-checkout register. I waited half an hour just to buy oat milk.
-
July 2021 by Jeff S.
Normal CVS. Nothing special. Nothing bad. Not sure why overall rating is relatively low.
