-
April 2024 by Susan Asan
Was super disappointed in this place - both my dogs were not fully dried when I picked them up, they didn’t even provide a brushing with their bath. One of my dogs came home with a huge mat behind her ear that we never previously noticed. For $80 per dog I would expect a lot more.
-
April 2024 by Sharon Larini
Extremely organized store, very friendly staff. Everyone does a great job, would highly recommend!
-
April 2024 by Joanne Schmalenberger
I could not believe how beautiful the store was. I walked in, felt like it hugged me.❤️It was so amazing and the people there were so helpful and so kind.my dog looks beautiful and my little dog had to be shaved way down because he was so matted? I was uncomfortable to see him shaved down but I understood when Mindy explained to me that if you don’t shave them down, these can be very uncomfortable for the dog and irritate the skin.the hair will grow back This place is top notch, Josh and Coleen, David, and all the other workers there are fabulous. It’s been a great experience. I have walked into other pet stores in my long time owning pets never felt so welcomed.❤️
-
April 2024 by Sofia Corbett
Why do they groom the cats in a room of dogs walking around? Instantly stressful experience for my cat and it was $90 for no bath!? Definitely will not be coming back
-
March 2024 by Rosa Hamilton-Leak
Please don’t take your cat here. I can’t speak to their dog grooming services but this felt like a rip off. They trimmed my cats nails and brushed my cat with a spray for 5 min and then said she was being too difficult to continue but it felt as if they were manhandling her and then charged me $90. They did not clean her face or her ears and combed one area of her fur before stopping. They don’t have a separate area for cat grooming and she was surrounded by rowdy dogs and was very stressed during the whole experience since she does not do well with dogs or even loud noises. Overall it was an overpriced experience and it does not seem worth it to take a cat here to be groomed.
-
March 2024 by Michaela Wenning
Our dog was severely injured during his appointment. We dropped our dog off for a regular bath & de-shedding and were glad that they could fit us in on short notice. When we picked up our pup, he was pawing at his eye the whole way home. A couple of days later, he could not open his eye and was in severe pain, so we took him to the vet. They found scratches on his eye and treated him for a corneal ulcer. One week later, he still could not open his eye, and he was diagnosed with glaucoma as a complication of the ulcer. It's now been 6 weeks since he was groomed, and he is still in severe pain due to the glaucoma and can't open his eye. We've spent thousands of dollars on vet visits and now have to see an ophthalmologist regularly. The groomers were clearly not very careful with brushes and/or soaps and caused our dog severe pain and permanent injury. We are devastated because of the pain our pup is experiencing. If I could give zero stars, I would.
-
March 2024 by Jieying Liu
Cat owners, beware! Before stepping into this place, ensure you're well-informed. Despite being told they could wash my cat over the phone, the earliest available appointment was over three months away. Upon finally bringing my cat in, they outright refused to wash her, reason being she wasn’t accustomed to it as a kitten, yet charged $90 for mere brushing and nail clipping.
-
December 2023 by Julie F
I have a mini labradoodle (~40lbs) and take him here every 6-8 weeks for grooming. They do an excellent job. He always comes back handsome, smelling nice, and happy.
-
November 2023 by Jackson
I have a yellow banana catnip toy and my cat loves it, but it's lost its catnip vigor (actually, I'm pretty sure it's older than my cat and she's almost a senior)... So I thought I'd get her a fresh minty new model of the same toy. Brookline Grooming had them but even better they also had a rainbow catnip toy from the same company. Their selection of cat toys is small but good quality. I also got some little catnip mice made from what seems to be very sturdy waxed paper or cloth.There's a wide variety of dog and cat foods and supplies, as well as small sections for pocket pets and birds.I haven't used their grooming service, but the grooming area behind the counter looked clean and well-maintained.
-
November 2023 by Cheri Lyon
I have taken my dog pal in for 2 appointments so far. Both went smoothly and the services were excellent! The gentleman who trimmed his nails explained to me, in anatomic language, the importance of frequent trims to avoid having the nails become too long.On the second appointment they bathed, dried and brushed him out. Now he is a MASSIVE SHEDDER!!! They managed to capture 99% of the loose fur and my home has not yet become covered in fine white fur just yet :)Love these guys!
-
November 2023 by SuP2
They started out good in the beginning. Then the two groomers my dog had left. They both were very good. Then a new chap started and the last time my dog went in she came back with cuts around her head and neck.The environment is very busy in the grooming area with dogs roaming free barking at other dogs, to be expected (I guess better than stuck in a crate.) Environment made my older dog super anxious.My dog started to refuse to get out of the car when bringing her here. So, decided the cuts was the last straw.There does seem to be a shortage on groomers making it tough to find a quality groomer now a days.Thankfully, I think I found a new one!
-
October 2023 by Abdiaziz Abdullahi
They handled my cat really rough. They also didn’t have a separate room for cats and dogs so there was many dogs roaming around while my cat was getting groomed. The groomer brushed my cats fur for about 5 minutes and cut her nails but that was about it. They had me on my way home 10 minutes after my appointment, they charged me $90 I was better off just staying home and doing it myself.
-
September 2023 by Beth Hume
Visit for Tiger to get his nails cut. The staff was calm, made him feel calm. Took only 5 minutes but for a cat who not comfortable with people, their cattitude made it easy. Will go back again.
-
September 2023 by Charlie
Incompetent and negligent. AVOID THIS BUSINESS AT ALL COSTS.I’m writing this review with great disappointment and anger towards Brookline Grooming. I recently had a horrifying experience that left my beloved dog injured and traumatized, With a heavy heart, I feel obligated to share my experience to urge others to avoid this establishment at all costs. Looking at past reviews, I can see this is a recurring issue. I regret coming here and I wish I had a time machine to go back in time and prevent myself from even booking the appointment. I TRULY MEAN THIS.DO BETTER
-
August 2023 by Gabriela D.
FYI, something to keep in mind is they don't even check or require dogs vaccinations. And there are dogs running around everywhere when you enter and be careful that you're dog doesn't get infected or diseased by another.
