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February 2024 by Katie Linnick
This is a fantastic shop with great customer service! I purchased the Westcott Designs preload collar lift kit for my 4Runner ORP. I wanted a slight lift and to level it out. They kept me informed on the lead time and delivery of the kit and promptly got me in the shop for install w/alignment. Everything feels great on the truck now, the kit helped eliminate that typical nose dive. I am very happy with the quality of work. I worked with Cody and Paul on this order and install, both employees were great! Before and after pictures included for reference.
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January 2024 by Paul Chapple
I have ordered on line and in the Brockton MA store a SmartCap (with installation) and Decked drawers for my 2024 Tundra TRD Pro. Customer service and employee expertise/politeness has been outstanding. Paul Salmeri installed the cap superbly and he made the process completely painless. On line sales are handled nationally and each of the representatives with whom I communicated were great. They will be my first choice for any future buys.
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November 2023 by Adam Sherman
Amazing customer service, especially Thomas. Thank you!
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September 2023 by Gerald Hempstead
Never met a company who’s online people all knew the product and had answers for all my questions. Top notch service . I would highly recommend this company. Thank you for a great experience.Jerry H
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June 2023 by Adorna Kelly
The best!!! Give the Sales Team a call....they have the answers. If not,they'll get them.
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February 2023 by Michael Kidwell
Terrific experience start to finish! This is the best aftermarket parts company I've ever dealt with. I called with questions and immediately got a live knowledgeable representative that was able to answer my questions. They helped me get my parts super fast and even had a simple easy financing program. I've dealt with several other companies that never even answer the phone. Buy from Offroad Alliance you won't regret it!
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June 2022 by Jason Mack
I wanted to get some new headlights for my Raptor and replace the existing fog light bezels. Everyone I dealt with from ordering to install was awesome to deal with. It turned out that my existing fog light bezels were covered under warranty, something i did not even know. I can't say enough good things about OffroadAlliance. If you have needs for your offroad vehicle this is your place!
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June 2022 by Matthew S.
Jeff & team are very quick to respond & help w/ any issue you may have. They carry a lot of different brands/products for all kinds of offroad vehicles- their online store inventory is insane, but they also carry a lot of quality stuff in store as well. I had some issues w/ a couple KC lights & the bezel they were mounted in a little over a year after install (this was not my first purchase from them) & they immediately responded & told me to bring it in or ship them the faulty parts & they'd cover in full. Great customer service highly recommend.
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December 2021 by Michael Konstantinidis
Awesome people to work with in regards to off roading supplies. Jeff and Chris were very helpful! will recommend to all my raptor buddies. Buy with confidence
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November 2021 by Christopher Cheng
Have ordered a bunch of stuff and even had a few things installed at OffroadAlliance.com in their Boston location. Tyson was my main sales guy, but pretty much all of them were knowledgeable, honest, and upfront when talking parts. They don't try to peddle the most expensive thing or get you to buy something just to buy it. I was asked specifically how I plan to use and drive the truck. From there I was given options with descriptions, pros / cons, what they run on their own rigs because all the employees are also offroad enthusiasts. Once equipped with that information I was able to make a more confident decision.When installing items, Paul in the Boston shop and his team were very accommodating and organized. He had a printed log of all our emails and knew exactly what was supposed to happen to the truck.With other reviews complaining about parts availability and lead times people need to put the world into perspective because supply chains are extremely backed up everywhere and that is not something the people at OffroadAlliance.com can control. A little patience goes a long way.The OffroadAlliance.com is a good business and will work with you to make sure you get exactly what you want and need for your specific offroad build.
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September 2021 by Wes Jackson
Hands-down the best company I ever dealt with.. you can trust them 100%, Ive been working with them for a few years now and they have always gone above and beyond.!!
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September 2021 by J G S
Jeff from off road alliance was great! I needed a bunch of after market products for my truck and he guided me perfectly. Drove up to their facility and dropped my truck off to be updated. I picked it up last week and everyone had been complimenting the lights and asked where I had the work done. Worth the trip to have quality work done by honest people.
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September 2021 by Jason Stevens - HOH Faculty
I ordered a RSI Smart Cap, clearly a high-demand item. I spoke to a representative in mid-April and they assured me it would ship by their advertised date of 5/15. The rep, Thomas, was patient and knowledgeable, which is why I placed my order with them. 5/15 came and went and I contacted them for an update (they should have contacted me first). They said shipping was delayed, which I understand, and that delivery by 6/10 (my deadline) was "attainable." I contacted them again on 6/7, but did not get an answer by 6/11. On 6/11 I emailed again and received a call from Chris Stewart. He provided an update, cap still in port, but interrupted me multiple times during our conversation and refused to let me finish a sentence. He offered a refund, which I gladly accepted. Poor communication, mediocre customer service, terrible manners.
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September 2021 by Deborah Cagas
I first ordered from Offroad Alliance in mid December and had no issues. When I received my order mid January , I noticed I had ordered the wrong bed rack (it was a gift for my dad) so I contacted OA to see if I could return and order the correct one. I had assistance over the phone from Chris who was not pleasant to speak to as he seemed annoyed with me for wanting to return and re-order a different bed rack. Despite that, he continued to speak to me and said he could place the order for the new bed rack over the phone. I agreed and was told that shipping would take about 4-6 weeks. I told him that was fine and we placed the order on January 19th. 4-6 weeks pass and I didn’t receive my order or any email saying that it had shipped so I emailed OA for an update on my order. Their response was that it would be delivered in 2 weeks due to RCI falling behind on orders. 2 weeks pass and I still didn’t receive my order. I contacted OA again to see if they had any updates from RCI and they responded by saying that they’ll put in a request for an update on my order and will get back to me. No one has reached back out and the delivery time is pretty ridiculous considering the initial estimated delivery period. The order was placed on January 19th and it is currently March 26th with no updates on my order. Overall, I would not recommend Offroad Alliance to anyone else. Hopefully I’ll receive my order soon and no issues with the product because I’d hate to go through this same process again.
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September 2020 by Jonathan Beckerman
Great Experience! Ordered the triple bezel fog light kit. Hardware showed up as scheduled. Between the instructions and the youtube videos, it took me about 3-4 hours to install. No special tools were required, just the standard allen and ratchet wrenches. Had an initial problem with initial light off. Shot an email to Jeff, he responded right away with his home number. Based on the symptoms, he diagnosed it right away and had the solution to resolve.No complaints. This solution may be a little more expensive then alternate light kits, but the lights are high quality, and the light frame looks terrific! Thank you Offroad Alliance!
