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July 2023 by cheryl heath
Be aware: If you leave a small balance in a savings acct , after 2 years of not touching the $ , they will deduct $ each month without ever emailing , calling or sending you a letter. Now I owe them $.
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July 2022 by Caitlin C.
To be completed upon final results. So far not the best financial institution in terms of location access, customer service related to reaching a person including being on hold for over 3 hours before having to terminate the call as no one had taken the call after 3+hours on hold. Also not happy that I have to close and reopen a new account to prevent further unauthorized charges I've tried to work out with the affiliated company but they confirmed they couldn't locate any account with requested information provided thus proving I shouldn't be paying the monthly charge for services I don't have or authorized.
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June 2021 by Peter Collins
You can not call this location to ask questions to a human, very disappointing.
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April 2021 by STEVE BRITTON
I love hanscom I have a car loan and a credit card with them and I'm about to refinance my loan with them again thank you for everything.
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January 2020 by Legal Nurse Associates, LLC
Hanscom Federal Credit Union... I have been a member for 3 years. Their rates are good but there service is poor. disappointed. I received a small loan with them that took 1 month to process! then my debit card stopped working and the could not fix it. try another bank such as DCU if you’re looking for rates. Working with Ewa Tapper was brutal
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October 2019 by Quianna
I have been banking with HFCU for years! I am always greeted warmly by the bankers and have become very friendly with them also. I work downtown in Boston and there are two convenient branches in that area. I wouldn't do my banking anywhere else!
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October 2019 by Austin Patch
Had a great experience getting a loan through Hanscom Federal Credit Union however when I visited the Brockton location the lady was slightly rude to me when explaining the process in which I will receive my title I paid in cash to receive the title in one week it's been two weeks I find out the lady never notified the DMV that I paid with cash so this process can be expedited so it's been 4 weeks because of this unprofessional individual I will not be getting another loan through Hanscom Federal Credit Union because of this employee
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August 2019 by Jose Morell
My experience with HFCU was positive. I had an auto loan with them. My only concern was if I
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February 2019 by Kathy
Horrible company and customer service. I heard great things about this company so I tried them and they are absolutely horrible with paperwork, customer service, finishing a task... the list goes on. But hey they have no problem if you just want to give them your hard earned money while you do all the work for them. I called the main phone number several times and kept getting pushed back to the same location that hasn't done their job to begin with! SAVE YOUR TIME AND MONEY. Do NOT go to them!! Oh and I got told numerous times from the main number this is not how they do dusiness... but no one is trying to correct that.
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May 2017 by Jim W
If you overdraw your account these bozos will charge you $30 service charge per transaction without notifying that you are overdrawn. If this isn't it illegal, it certainly should be.
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December 2016 by Andre
Hanscom financed two motorcycles. I was also given advice on how to pay down my debt.
