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April 2023 by Manny Montrond
I recently had to make arrangements for my nephew's funeral, and I couldn't have been happier with the service we received at George Lopes Funeral Home. From the moment we walked in, the staff was kind, compassionate, and attentive to our needs. They listened to our wishes and helped us create a personalized service that truly honored my nephew's memory.Throughout the planning process, the team at George Lopes was always available to answer any questions we had and guide us through every step. They were patient and understanding during this difficult time and made sure that everything ran smoothly.On the day of the service, the funeral home looked beautiful and every detail was taken care of. The staff was professional, respectful, and truly went above and beyond to ensure that our family was comfortable and taken care of. The service was exactly what we wanted and it truly felt like a celebration of my nephew's life.Overall, I would highly recommend George Lopes Funeral Home to anyone in need of funeral services. Their caring and compassionate staff made a difficult time a little bit easier, and for that, we are truly grateful. Thank you, George Lopes Funeral Home, for helping us give my nephew the beautiful send-off he deserved.
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March 2023 by Wanda Mercado
We opted not to buy flowers from them.All flowers that were delivered from family and friends we’re not received.They called us 2 days later flowers were still out front :(
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March 2023 by Krystal Close
I wish there was a ZERO star option. I would NEVER recommend this place to anyone who had any hopes of dealing with a Compassionate or Professional funeral home or director!! George Lopes is one of the most condescending people I have ever met in my life. When we first met with Lopes it was less then 24 hours of my Step Fathers passing and he seemed genuine and empathetic. Little did my family and I know that as soon as the check was cashed a different man would emerge. They switched our casket without letting us know. They were rearranging the casket at the time of the viewing as we all looked on. We were given a date to receive the death certificates which has gone and passed. He completely blew passed the fact that a plaque/headstone was not included and it was something we needed to purchase on our own. Then to top it off he has his daughter working his office who doesn’t have the first clue on how to deal with grieving families or how to read a file. This is just my review on here but I will be reporting them to the BBB FCC and Attorney General. This is unacceptable and I’m absolutely DISGUSTED with this place. Luckily for me EVERY conversation was recorded as well as our meeting and all emails have been saved!!
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March 2022 by Kaula Yost
I lost my grandmother when I was young, this woman became a grandmother to me because I didn’t have one. The woman that we laid to rest was very good friends with the owner so we all thought everything would be okay and they would treat us like family. Little did we know, they basically treated her wake and funeral like it was an inconvenience on the time. First off they lost the prayer cards, and not even like a few, there were 250 cards and had no expectations on where they are. They pulled all the tags on the flowers so we have no clue who sent what. Never provided us with a priest or anything what so ever to make it easy on us. Everything we had to do separately. Then the next day, we show up to the cemetery, no one from the funeral was there. We got there at 9:45 to be there for 10. It’s torrentially down-pouring. There was no tent set up, and we called the owner several time to finally him answering saying he’s on his way. He showed up 45 minutes late. Never apologized. The hole for the urn was never dug because the funeral owner never contacted the graveyard to tell them ahead of time. They dug the hole in front of all of the family and friends as we are all crying. Then to make matters worse, my fiancé and I stopped back by the cemetery many hours after she was buried to them find out they never covered her. Just placed the flowers over the urn/vault and that was it. Don’t trust these people with your loved ones. Especially for your last goodbyes. We are so beyond upset and that was supposed to be a peaceful way to remember her. Now we get to remember how awful they were to us and how awful they planned her wake and funeral service. Too bad I have to leave a star at all because they would get none. Don’t waste your money or your time on this place. We even contacted them the day after the funeral to give them a chance to makeup for their wrongs and they refuse to do anything. Go to any other funeral home, other than this place.
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March 2022 by Caitlynn Thatcher
My friend and his family were already suffering at the loss of a family member and this place turned it into a completely scaring ordeal. They have zero respect for grieving families and do not take any responsibility for the pain they cause. Do NOT use this place. Do not give them your business.
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March 2022 by mike Gillis
My best friend just put to rest is grandma. And they messed up the whole service. A funeral home is suppose to help you not make things worse. If I could give less then 1 star I would highly disappointed
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March 2022 by Jenn Owen
If I could give this place less than one star I would. One of my dearest friends not only suffered the traumatic loss of her mother, but the lack of professionalism and blatant disrespect for the emotions and grief is unprecedented.At the wake service, the sound system was not checked and provided constant feedback that the Priest turned off the microphone. Speakers were forced to have to project their voice instead of speaking into the microphone because the feedback was not only distracting, but also echoed in your ears.The woman representing the funeral home referred to my friend by the WRONG name. Really? Cheryl?????Not only did the funeral home overcharged my friend for prayer cards for the guests, but did not provide them at the time of the wake. Guests left empty handed and the funeral home offered no apologies.But the kicker…the funeral home changed the time of the burial the following from 11am to 10am. When I arrived to support my friend at 9:30 am, it was pouring rain. There was no tent, no flowers and most of all, no urn with the ashes nor any representative from the funeral home. Several phone calls went unanswered. My friend was able to get in touch with the funeral home at 10:30. When the owner arrived, the hole in the ground was too small because the funeral home did not communicate with the cemetery people the size of the hole. The man at cemetery profusely apologized to me, but this was NOT his fault. Since the funeral home did not communicate the specifics of the hole, the cemetery worker needed to dig out the hole… all while the family was looking on sobbing. The funeral home did not arrange the flowers nicely… I dropped my umbrella and arranged them make sure they looked the best they could while the family watched.My friend and her family have been further traumatized by the inconsiderate lack of professionalism. I would NEVER recommend this place to anyone.
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March 2022 by Devon Yost
George lopes did not help us in the passing of my grandmother at all. He didn't do anything for this whole service for my grandmother. They lost our prayer cards. Today for my grandmother's funeral they showed up 1 hours late. Pouring rain no tent no sorry no nothing. We called George lopes ourselves and he ignored our call after ever 3rd and 5th ring avoiding us knowing he screwed up. All of us in the pouring rain were pouring our eyes out grieving over my best friend my grandmother and not one thing was done about it. Please, never go here for your loved one in brockton or Dorchester. I'm begging you. My passed away grandmother would be so embarrassed of George that he said he even knew her. They physically dug THE GRAVE RIGHT IN FRONT OF OUR WHOLE FAMILY WHILE MY THEY WERE RIGHT THERE!!!!!! I CAME BACK LATER AND THE GRAVE WASNT EVEN BACKFILLED 8 HOURS LATER I HAD TO FILL IT IN MY SELF. PLEASE DONT LISTEN TO THESE FAKE REVIEWS OF GEORGE LOPES IN DORCHESTER AND BROCKTON STAY FAR AWAY HE DOESNT CARE ABOUT YOU OR YOUR FAMILY AT ALL
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March 2022 by Sonya Barbosa
Behalf of my family we like to recommend Lopes funeral we are very satisfied. the service was great since the beginning to end; everything was handled very professional. Thanks for everything. Barbosa’s Family .
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March 2022 by Erik Nevarez (Echoman1421)
Worst service ever. We have been waiting for death certificate for over a month. I texted the owner about us filling a complaint with the AG and he told me "to go ahead and ask the AG to see if he can speed up the mailing of the certificate, very sarcastically. You can read the text I attached. Also the Signature Book is no where to be found. Also my aunt/cousin where charged $30 for every $1000 they pardon their CC. $5000 charged $240. The $240 was asked to be paid in cash. Is this even legal. Ill find out when I call the AG right after this negative google review. GEORGE LOPES FUNERAL HOME is the worst of the 5 we have in Brockton. Quick to take the peoples money but slow to deliver on what was paid in full.
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March 2022 by Rose C
Excellent Service. Clean and staff were on point.
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March 2022 by Micheal Wentworth
DO NOT I REPEAT DO NOT EVEN CONSIDER THIS PLACE. This was the worse home going service that I attended in my life. I don’t know if they are new to the business but they sure operated as such. The lack of communication between the staff and even cemetery was unacceptable. This place is not for a big crowd maybe a small family who doesn’t need no type of sound system or video in effect. The Zoom setup was ridiculous with the blurry screen, no sound and the intermittent cell phone sound they tried with a cell phone.it’s clear that the staff here is struggling to keep this shxt show together with a owner who has no regard of how his business is ran. I will say there are a few staff members that tried their best to do what they can do to help out the guest. I spoke with one of the managers I believe her name is Taren if I’m not mistaken. She had a beautiful soul and helped keep things in line which I want to say I appreciate, also the young man who Tried his best to get the video up and running for those who were unable to be in the main room. All and All this was very unacceptable for a family to have to experience this when burying their love one. I understand this is a business but there needs to be some compassion and structure so the family is not having turmoil in the middle of a funeral. Hopefully this owner George takes this and fixes the un organization, buys better sound equipment, and setup in advance for better experiences. But if not I hope no one gives him business.
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March 2022 by Adam Chickering
I wouldn't reccomend these guys to my worst enemy. Terrible service no respect for grieving familys and VERY unprofessional. Quick to take your money and do nothing in return. 10/10 do not reccomend.
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March 2022 by Cher-Lynn Avery
George Lopes is a lier. He changes situations for his benefit. I’m 2 weeks of dealing with him he left the country and left no one to be assigned to me to ask questions. Every time I called I got the answering service. 5-8 hrs later to get reply to be sent to George in Dominican Republic. Or Cape Verede then he would call on unknown international numbers I never knew and he or staff in 2 weeks never called or left me message. I was 100 on my own to find ministers the cemetery the singers. Everything I did myself even the flow of service I did. No funeral home director or staff helped. They never told me only 80 people in room we had over 100 that they would not let in room for service nothing was mentioned as to capacity. The funeral home lady took all the cards off all the flowers I have no idea who sent what. She spent hours looking for prayer cards said they were shipped there but they couldn’t find them. All my guest left without any. George told me another lie because a friend ask a question about them he took it upon himself to cancel cards even with a tracking delivery number his staff gave me. Another lie. I brought my moms urn for service and not one person saw it. They saw an old silver ugly urn. George called said change of time for cemetery 10Am we arrived 9:45 the cemetery was waiting for days of a return call to know what size to dig for vault he never returned their call. My entire family poring thunder rain. I called 5 times sent to voicemail each time. Finally 10:40 he calls me back like I have a problem. He then throws another lie that 10:30 was the time so absolutely everyone was wrong but him. He NEVER SEALED MY MOTHERS VAULT TOSSES HER IN A HOLE THAT WAS TO SMALL now the cemetery guy that has been there since 9:30 tries to break ground and smashing into the rock and shovel and dirt. It was the most traumatic event of my life. Not one apology throwing the flowers around my friends made him stop so they could arrange them beautiful. He made no apology. I have about 40 other disappointments but he can learn them from the enterprise, Fox News, better business bureau and a lawyer. I asked for full refund he said absolutely not I will mail you money for prayers card and be on your way !!! Dude I haven’t even started your take down. Run from this company he is NEVER THERE ! ALWAYS away and never has staff follow up to help your left holding it all they offered no service for ministers obituary prayer cards help with cemetery I did this all on my own. Then after funeral 8 hrs later we go to grave and nothing but a hole with a stack of flowers on it. No dirt. My son had to bury his grandmother with his own hands. It was wide open. This has nothing to do with money. This is pain and sufferingSee you soon George Lopez
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March 2022 by zachary macintosh
George lopes did not help us in the passing of my friends grandmother at all. He didn't do anything for this whole service for his grandmother. They lost the prayer cards. for the grandmother's funeral they showed up 1 hour late. Pouring rain no tent no sorry no nothing. They called George lopes themselves and he ignored their call after every 3rd and 5th ring avoiding them knowing he screwed up. All of them were in the pouring rain, pouring their eyes out grieving over my best and not one thing was done about it. Please, never go here for your loved one in brockton or Dorchester. I'm begging you. They physically dug THE GRAVE RIGHT IN FRONT OF THEIR WHOLE FAMILY WHILE MY THEY WERE RIGHT THERE!!!!!! HE WENT BACK LATER AND THE GRAVE WASNT EVEN BACKFILLED 8 HOURS LATER SO HE HAD TO FILL IT IN HIMSELF. PLEASE DONT LISTEN TO THESE FAKE REVIEWS OF GEORGE LOPES IN DORCHESTER AND BROCKTON STAY FAR AWAY HE DOESNT CARE ABOUT YOU OR YOUR FAMILY AT ALL
