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June 2024 by Shasha Dubuisson
Tay from Westgate provided quality service. He left a conversation and greeted me as soon as I walked in. He helped with my exchange and also educated me on the product. He was customer focused and quality service doesn't come easy in 2024. He earned this review.
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June 2024 by Juvi (SheCallsMeJuvi)
Every time I visit this location, it's great customer service, it's just that the selection of sneakers and clothes is weak. I never find anything that I like in here, corporate needs to supply this location with better stuff. I almost always stop by there when I go to Westgate Mall. - SheCallsMeJuvi (YouTuber)
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March 2024 by Apollo
The manager was very kind and patient with us. When we were trying to find the right shoe. Customer Service was excellent!
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February 2024 by Rolando Marty
They had the sneakers I wanted
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February 2024 by Anastacia Dias
The mall opens at 12 on Sunday’s. I arrived to finish line at 12:10 and the gates still were not open. They were unstaffed and completing inventory with customers stood outside of the gate. Very disappointing and I would not recommend this location.
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June 2023 by Steve Gareri
High volume store with some staff immaturity issues.
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June 2023 by Filipe Veigaalves
Nice and clean but customer service was so so
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April 2023 by Mike Soto
Shopped on 4/8/2023... Cashier ID # 0362385... Reg # 2 ... Disappointed and will NEVER return to this store! My daughter and I were sneaker shopping and we approached a very unfriendly salesman. I asked if there were any Jordans. He had an attitude and pointed to where they would be, if they had any. My daughter and I just looked at each other thinking, what is this guys problem! My daughter located a pair that she liked and wanted to try them on. So we didn't want to interact with that man again. So I walked to the front of the store to ask another salesperson for assistance. I wait for about 5 minutes just standing there while this gentleman was talking away with a friend. So I figured I'd ask another salesman for help. This young man was very busy actually helping other customers. So I asked if he could get me the sneaker in a size 7. He said ok, but then handed off the sneaker to the first salesman that we dealt with. We asked him if the sneaker came in half sizes and he said yes. My daughter told him she was unsure if she was a 7, so she asked if he could bring her a 6.5 This man with a nasty attitude said "which size do you want a 6.5 or 7"? So I told him to bring her a 7. When he returned, she tried them on and it was way too big. He said try the display model, it's a 6.5, those too were way to big. We asked for the 6... While she was trying them on I loosened the laces so they can slip on easier. He's just glaring at us with a look of disgust as she's trying them on. He just made the whole shopping experience horrible and very uncomfortable for us both. My daughter was very excited looking for new sneakers but dealing with this man was ridiculous! When it was time to cash out, he rung us up. As my daughter was entering her credit card info into the card reader, this man reaches over and entered some info, (I believe it was the survey) needless to say, this man was a disgrace and after spending money in this store and to be treated so rudely, it wasn't appreciated! After the purchase was complete we told him "thank you and have a good day" He on the other hand didn't say anything to us, not so much as a Thank you! As we were walking out the store, my daughter looked at me and said that she will never return to that store ever again and I just shook my head in agreement. As expensive as the sneakers etc are at that store, this is NOT the way you should treat a "paying customer"! Don't waste your hard earned money at this store with rude and ignorant sales people... As stated, there was 1 gentleman that was actually working and being attentive to the customers. But this guy we dealt with was rude from the moment we walked into the store to the moment we left. As for the other rep, he was talking to his friend the entire time we were there. Too busy talking not acknowledging us while I waited for 5 minutes or anybody else for that matter. Maybe upper management should make a surprise appearance and see for themselves just how poorly the employees treat customers!
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December 2022 by Adalberto Dominguez
Great deals , big selection and friendly helpful staff that truly care about your business and needs, unlike Dick’s Sporting Goods that don’t engage you , and just stare
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December 2022 by Andrea Deez
I'm a sneakerhead and I'm always ready to buy a few kicks. But every time I go in this place, I'm so disappointed. I wanna buy but no one acknowledges you, doesn't help, on their phone, and talking amongst themselves and swearing. I don't even know why I still look in there.
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December 2022 by Black Taliband
When you make a call up to the store their customer service is trash. They save sneakers for their friends don't shop there
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October 2022 by Bony Valsadiya
Today 09/03 they made up a policy that if anyone walks in the store in couple cannot buy themselves matching pair on new release!! I want @finishline headoffice to look at this review and confirm the policy.
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October 2022 by John Hayes
It's exactly what it is it's a middle of the road sneaker shop for kids and people looking for a bargain who happen to have the right size because they do not have all sizes in every pair and this is definitely not a place for a large man to go that need size 13 and above sneakers.
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May 2022 by Eric Hurt
I would not recommend this particular store. The customer service is subpar at best. Staff is rude and unprofessional.
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January 2022 by Jae
Jamila is a great employee ?
