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July 2021 by moj h
These reviews aren't lying!!! The customer service is horrible. I try not to deal with the tellers. They seemed detached from reality. My last transaction a teller stopped in the middle of it to talk to someone who interrupted... TWICE!!! I now either make deposits at the ATM or just go to Oak street. I'm on the fence about closing my account.
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June 2021 by Nivk Clark
This bank is a scam. They put a 4 day hold on a paycheck so you can't pay your bills on time
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January 2021 by john fernandes
No customer service what's so ever no cordination as an institution and that is depressing- I'm closing all my accounts immediately after battling with myself for years to be understanding and humble- but who ever has account with this bank do your self a favor and terminate asap before you are in a situation that is life altering because of the instatuition - God bless all and hope this reaches the right ear and eyes.
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November 2020 by Pericles Lopes
Awful Awful Customer Service. The teller Luis is probably the rudest teller I have come across.
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October 2020 by John Bono
Had some issues with a statement
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July 2020 by Pedro Auguste
Horrible customer service. Tellers refused to help me after I waited over 1 hour and a half in line. They don not help Minority own business owners. They DESPERATELY need customer service skills.
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July 2020 by rey mercado
One day I went to bank on the front door it said bank lobby open from 10am to 1pm It was 11:45 and they told me they close at 12 to be able to round out by one, and that the sign was a mistake and she took it down .. I went the next day and the same sign was up with same hours. Obviously she was lying and was getting paid to not work. Poor supervision or none at all.
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June 2020 by DEANGELE LANDSCAPE & CONSTRUCTION CORP
Every time that I come here always a issue bank hours today is 1 pm they close the bank 12:25 I’m not using this bank anymore location 115 commercial st Brockton
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April 2020 by Gregory Borges
just tried calling, no one answered the phone and I let it ring for literally 5 minutes. Horrible!
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June 2019 by FADOLO
Passing by on my way to the post office I talked to a friendly lady that works here .
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February 2018 by Vania Monteiro
absolutely horrible bank, always an issue when I come here. terrible customer service, never answers the phone.
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December 2017 by AnnMarie Raymond
They never answer the phones. So disappointed in this bank. For the only credit union left in the city they should think more about the personal aspects of doing business.
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January 2017 by carol roberts
Service is good, have one issue when I needed to get some quarters. They informed me they didn't have them. Clerks should not lie to their customers.
