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January 2024 by robert oshea
The kid Joel lied to me about what my bill would be signed me up for things I didn't ever say I wanted he guaranteed me my bill would be 280 a month it was over 400.then when I called to talk about it he hung up on me.then when I came to the store he acted like he didn't know who I was.ive called corporate and complained nothing has happened I work in sales if I did what he did I would be out of a job
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January 2024 by Mariah Cobbs
The employee Joel is amazing. He was extremely patient and attentive to all customers. Very informative and great at what he does!
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January 2024 by Odetta Wilson
My husband and I came to this store to get an upgrade for my phone and he was asking about a deal he saw online that was $5.99 a month and one of the 2 staffers there said it is only with a trade. He took one look at my phone and basically said it dosen't qualify for that deal and did not bother to give any explanation. He said that we would have to pay the full value for the S23 ultra phone. My husband asked if there were any other deals that might be available and he said no. The other staffer actually said to him are you sure and he said that I had a S8, which I guess that means it wasn't worth anything not even a little but staffer No. 1 never said that and without any other explanation so I just assumed my phone nor me was worth it. So my husband said that he saw something that mentioned a watch was available to purchase and staffer No. 1 said no that wasn't available to us again with no explanation this time either so my husband said we are leaving and maybe go somewhere else and No. 2 asked if we were sure because we were actually going to get the phone along with other supplies but the disregard No.1 was showing us upset my husband so we left and about 5 minutes later I noticed that I could not make calls and thought I would check it out once I get to where I was going because I was driving and didn't want to get distracted. Come to find out, No.1 had switched my phone to the s23 ultra that we were looking at but left and he didn't switch it back. We found this out by calling a service tech thru ATT who said that we will have to go back to the store but the as we were parking I noticed No.1 went in the back and there a sign on the door that said their system was down and they will not be taking any more customers for the night. So we left and called the service line back and after 2 hours and 45 minutes they were able to reset the sim card so i could start receiving and making calls again. They were surprised that the store closed 2 hours before they were scheduled to close and he said they could have fixed this because they made the error in the first place even though their systems were down. They put in a complaint for this store also.Staffer No. 1 should have known that he ALREADY SWITCHED my phone to the upgrade and he knew that I would not be able to use my phone without the phone he switched me too. We did not leave with the ultra so he knew i didn't have the phone he switched me to. My family was worried when they couldn't reach me so they called my husband's phone. I am glad that there were no emergencies that came up during this time all because staffer No. 1 didn't want to take the time to explain things to us and to tell the truth I still don't know why we didn't qualify for the deal because other than him saying to his coworker that I had a s8, he didn't say anything to us so I assumed my phone nor me were worth his time.We left the parking lot of this store but went across the street and sure enough he came out from the back to the store area when we left.
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November 2023 by Kate O
Went to purchase a phone, the rep refused to help me set up the phone after I purchased it. Even though he told me he would assist me get the phone activated once I purchased it. Then he added a home protection to the phone line which I was told by At&t Customer Service that this has nothing to do with phones that its protection for other devices. At&t Customer Service continued to advise that what this representative did was fraudulent by adding this plan without advising me he was doing so. I have had At&t for over 10+ years and have never experienced such horrible customer service from a store! Not a store I would recommend to anyone!
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November 2023 by Kate O.
Went to purchase a phone, the rep refused to help me set up the phone after I purchased it. Even though he told me he would assist me get the phone activated once I purchased it. Then he added a home protection to the phone line which I was told by At&t Customer Service that this has nothing to do with phones that its protection for other devices. At&t Customer Service continued to advise that what this representative did was fraudulent by adding this plan without advising me he was doing so. I have had At&t for over 10+ years and have never experienced such horrible customer service from a store! Not a store I would recommend to anyone!
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November 2023 by Tom Q
The store has a very attentive staff working for a huge mis-managed corporation. The warranty process sucks if your phone breaks.
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August 2023 by MIchaela Hurd
I had the pleasure of visiting the AT&T store recently, and I must say that the customer service provided by one of their exceptional employees, Joel, was truly outstanding. I feel compelled to share my experience and express my gratitude for his above and beyond efforts.Joel's dedication to ensuring customer satisfaction was truly remarkable. Despite the store closing hours earlier, he went out of his way to extend his assistance and stayed an additional four hours to make sure that we were taken care of. This level of commitment and willingness to go the extra mile is rarely seen these days, and it left a lasting impression on us.Throughout the entire process, Joel maintained a positive and cheerful demeanor, even in the face of a stressful situation. His unwavering smile and optimistic attitude were infectious, creating a welcoming and comfortable environment. It was evident that he genuinely cared about his customers and wanted to make their experience as pleasant as possible.What amazed me even more was that, even before my return the next day, Joel had already taken the initiative to start working on our account. He wanted to ensure that everything was being handled correctly and efficiently, showcasing his attention to detail and dedication to providing exceptional service.Joel's outstanding commitment, positive attitude, and proactive approach truly set him apart. He went above and beyond our expectations, and we cannot thank him enough for his exceptional support.If you're visiting the AT&T store, I highly recommend seeking out Joel for assistance. His passion for his job and his genuine care for customers are evident in every interaction. Joel is a true asset to the AT&T team, and his commitment to delivering outstanding customer service deserves recognition.Thank you, Joel, for your exceptional service and for making my experience at AT&T truly memorable. Your dedication and professionalism are commendable, and we grateful for your above and beyond efforts.
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August 2023 by Curtis L Brantley Jr
The AT&T associate was very helpful with the knowledge of the products but unfortunately we were not able to be accommodated due to the problem being escalated to AT&T corporate. I still highly recommend this
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July 2023 by Eileen Levesque
Joel was Fantastic! He was approachable, humorous, and knowledgeable. My experience was the best because he was genuine. I highly recommend this store and Joel’s service.
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July 2023 by Bryan Schmidt
Joel was very helpful with signing me up as a new customer! Awesome guy and great customer service personality
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July 2023 by Alberto Barros
Michael was great from the start of the visit until the end. Great knowledge, great customer service!
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June 2023 by Darbie D
Michael had amazing customer service and helped me from beginning to end and truly patient when CC was giving issues. Thank you Michael ? And love my IPad and new air pro
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May 2023 by Stephanie Penny
Not happy with the service at all. You need an ID to access your account in store but on the phone all you need is a four digit pin and that doesn’t make sense. Furthermore, they try to lock you into a deal that’s not a deal at all.They try to get you with a new phone in the build it’s absolutely unmanageable, they’re not very forthcoming with him which is going to cost in the long run and we’re still waiting for the box to send in the trade-in to make her bill significantly cheaper. Our bill for one phone is equivalent to four phones with any prepaid service and that’s including four brand new phones, it’s absolutely outrageous and not worth the money considering you’re lied to by just about every employee you speak to.
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May 2023 by Anita Sende
Customer service was excellent!!! They were attentive, knowledgeable and very personable.
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May 2023 by Chuks Osodi
Was at the AT&T office in Brockton to upgrade my phone. Man, the sales rep (Charles) was unbelievable. Very polite and knowledgeable about all their offers & products. He was so good he almost made myself and my friend buy the whole store. Really appreciate Charles. Thank you.And.. don’t worry my wife is coming for her own phone.
