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January 2024 by Kathy Craig
If I could give this place a negative star I would. James who claims to be the store manager told my husband and I that he was too tired to do a battery change at 10-10:30am and that he did 7 batteries the day before and was just too tired. Went the night before and was told that they stop battery replacements at 5pm and to come back the next morning and that is what we did. This "James" so call Store Manager was also very gracious to tell me that he doesn't have to cater to my needs. I WISH I could tell my job who signs my paycheck that I'm too tired and refuse to do my job!!!!
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January 2024 by jeff younie
My mom's check engine light was on, got the code run no cost, employees rock at this spot!
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January 2024 by Bill Kenny
The people at the counter were a big help.realy good people and service
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November 2023 by Richard Desrochers
Party is the best I'm so glad she's back
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October 2023 by Christine Simmons
Rainy Friday & needed a passenger windshield wiper. Store employee was so nice & helpful, he even installed the wiper for me! Thank you!!
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July 2023 by Debroah Ford
Angela and Gary worked well as a team to ensure my automotive needs were met. As a customer, it brings me great joy when people work together for creative solutions. I highly recommend their service and products!
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June 2023 by Ruby Politano
Gary went out of his way to help me out, great store they’ll make sure you get what you need
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March 2023 by Gino “Sunny” Bernardi.
Super helpful employees.
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February 2023 by Charlene Townse
They know their products. They saved us a lot of time
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January 2023 by Jewel Sharpe
Went to the Brockton store on Montello Street for wiper blades on 12/14/2022. I asked the cashier if someone can install them, she said yes we can install but the person says "it too cold outside." So much for Advance Auto to have a sign that says Free install on wiper blades. Maybe they need to retrain their employees on what it means "free install on wiper blades ". I will NEVER go back to this again.
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January 2023 by Martin Santiagojr
What I like about this place is if they don't got what you want you can go to another store around the area and get what you want All they will find out for you
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December 2022 by Dayanna S
On 10/29/2022 After 12 PM my mother who is 60 years old went into this location to have them help her with selecting the correct windshield wipers for her vehicle. My mother as the man that was working and asked him if he could help her - he said yes - he walked with her outside and after a few minutes of him not being able to put on the windshield wipers he told her he would have his supervisor come out to help with the installation. AFTER 45 MINUETS of waiting for someone to finish installing the wipers my mother went inside and told them she couldn't wait any longer and that is when the "general Manager" that was working with other customers told my mother she would not give her the correct wiper because the package was already opened. Just to let you know, the sales associate had opened the package and couldn't install the wipers. My mother was so upset when out to her car to call me and that is when the "general manager" brought out the incorrect windshield wipers and the receipt and tossed them on top of my mother's vehicle. I received a call from my mother beyond upset about the treatment she received so I rushed to this location. I asked to speak to a manager on duty and there was a young lady that said she and the other women were managers- I told her all we needed was an exchange for the correct windshield wipers. the "general manager " was on the other register working with another customer and yelled from that side to me that she was not doing an exchange. the verbal insults began as she started calling us - trash, swearing at both my mother and father, threatening to smack the cell phone that my father had out, and recording the incident. This woman also took the items along with the receipt and tossed them out on the street for us to collect. We did not pick up the items from the street floor. She had the audacity to say that she was college-educated & knew the law, unbelievable. I have been an assistant store manager, a store manager, and a regional manager for some big names in the retail industry, and never have I ever had an experience like this one. She made a scene by "calling the cops". We waited outside the store for 10 mins to speak with a police officer but none showed up. For a company that has been in business for years, you would think that hiring people that know how to conduct themselves with customers and have the skills to provide great customer service would be at the top of your list.
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November 2022 by Adalberto Dominguez
They always take care of me , great attentive service fair prices and a one stop shop for all my car needs
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October 2022 by Dayanna F.
On 10/29/2022 After 12 PM my mother who is 60 years old went into this location to have them help her with selecting the correct windshield wipers for her vehicle. My mother as the man that was working and asked him if he could help her - he said yes - he walked with her outside and after a few minutes of him not being able to put on the windshield wipers he told her he would have his supervisor come out to help with the installation. AFTER 45 MINUETS of waiting for someone to finish installing the wipers my mother went inside and told them she couldn't wait any longer and that is when the "general Manager" that was working with other customers told my mother she would not give her the correct wiper because the package was already opened. Just to let you know, the sales associate had opened the package and couldn't install the wipers. My mother was so upset when out to her car to call me and that is when the "general manager" brought out the incorrect windshield wipers and the receipt and tossed them on top of my mother's vehicle. I received a call from my mother beyond upset about the treatment she received so I rushed to this location. I asked to speak to a manager on duty and there was a young lady that said she and the other women were managers- I told her all we needed was an exchange for the correct windshield wipers. the "general manager " was on the other register working with another customer and yelled from that side to me that she was not doing an exchange. the verbal insults began as she started calling us - trash, swearing at both my mother and father, threatening to smack the cell phone that my father had out, and recording the incident. This woman also took the items along with the receipt and tossed them out on the street for us to collect. We did not pick up the items from the street floor. She had the audacity to say that she was college-educated & knew the law, unbelievable. I have been an assistant store manager, a store manager, and a regional manager for some big names in the retail industry, and never have I ever had an experience like this one. She made a scene by "calling the cops". We waited outside the store for 10 mins to speak with a police officer but none showed up. For a company that has been in business for years, you would think that hiring people that know how to conduct themselves with customers and have the skills to provide great customer service would be at the top of your list.
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July 2022 by Rick Velardo
Found myself fine had to move products on dolly to get to ot