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“I had trouble with my hitch and I showed up at the office during a very busy time and the manager, Isaiah, took the time to help me and make sure that everything looked good and safe. He was excellent: very professional and friendly and save me a lot of time and effort. I highly recommend this location!”
“Recently, I visited Extra Space Storage in search of a storage unit, and I was thoroughly impressed with the exceptional service I received. The staff member who assisted me was incredibly friendly and accommodating. She took the time to show me several available options, patiently explaining the rules and procedures associated with renting a unit. Her professionalism and attention to detail made the entire process smooth and hassle-free. I highly recommend Extra Space Storage to anyone in need of reliable storage solutions, thanks to their outstanding customer service and well-maintained facilities.”
9AM - 5PM
25 Conn St, Woburn
Truck Rentals
“Gino was very professional and efficient in getting us exactly what we needed. He went above and beyond his duty to accomodate our request. I highly recommend this location for storage.”
7AM - 8PM
124-126 Eastern Ave, Malden
Truck Rentals
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“Best U-Haul I’ve ever been to, yalixa couldn’t have done anything to make my experience better she has top tier customer service. Will be coming back and recommending to everyone”
“Listen people, U-Haul isn't awful and it's not amazing. It's perfectly usable but you have to take the responsibility on yourself for the entire process. I got a truck with the check engine light on and got that changed out for another one. I took videos and photos of the truck after getting it, like everyone should so you don't get ripped off.It sucks that you have to take on all this *WHILE* moving, but it is what it is”
“I rent from them all the time the staff is great they accommodate you in anyway they can It’s a rental place and they have to deal with people destroying their vehicles because their rentals and not four wheelers people abuse him them and do damage and then get upset because they don’t want to pay for the damage I’ve been renting there for years never once have I had a problem but never once have they had a problem with me bringing vehicles back with damage people get upset when they break something and don’t want to pay for it when I go there I make sure and ask for the cleanest and nicest vehicle I bring it back the same way I have never had a problem that’s the policy so are you people that are mad don’t destroy their vehicles and you won’t be charge for it it’s very simple respect their properly as if it was your own”
“Had an excellent time renting a van from them. Matt was excellent with helping us figure out what options were best for us, and was super helpful. The pick up and drop off was a smooth and easy process.”
“Had a great experience with this location today after returning it. The gentleman who welcomed me in was very nice and conversational. They all invited me to sit in the AC while I waited for my Lyft to the airport. Really friendly people. Great customer service.”
“Its in a convenient location. Very simple to navigate the offhour pick up and key drop off process via the online app. Trunk rented was easy to drive. My call at a late night (11pm ish) was taken cared quickly by one of the agents, and the assistant was nice and helpful. Price is reasonable. Highly recommend.”
“Jim Bunyan, the General Manager of the rental dept at Ryder - 150 Fallon Rd, Stoneham MA is the #1 reason out of 4 that we choose Ryder over the competition. The other reasons are the mechanics who work tirelessly on keeping the trucks running, the cleanliness and dependability of the inventory of trucks that Ryder has, and their low prices are the reason why our Family Business has chosen to rent with Ryder for over 5 years.”
“The guy doing the gas on March 30th 2023 at 9 am is great very respectful and on point the most out of anybody I've dealt with over the years. He even willingly cleaned my mirrors without asking. Great service from this employee. Give this guy a raise.”
“Very pleased with interactions with staff. I notified them I would return the van a bit later than agreed on, and they were very understanding. Also, very smooth process picking up and returning the van. It's not the first time I rent there, and it won't be the last!”
“I found that I needed the van longer than I anticipated. It was so easy to call the number to extend the lease. I was pleasantly surprised at how quickly I was able to complete the process on the day I return the van. The service was exceptionally good.”
7AM - 8PM
150 Fairmount Ave, Hyde Park
Truck Rentals
“Good experience here with self checkout using the mobile app. Fast and easy. Got the keys inside and saved a lot of time. Truck in good shape about expected for 100,000+ miles.”
“We rent from Ryder in South Boston at least twice a month. Every rental is flawless and the team always gives excellent customer service 100% of the time. I highly recommend this location.”
“I called with questions several times and this location was exceptionally helpful and friendly. We were very impressed!! They helped our move run VERY smoothly and are grateful for that!”
“This was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!”
“The people at the location were helpful and good at their job. The U-Haul app is a nightmare. The truck itself was falling apart. The brakes were clearly on their way out. The only saving grace to the experience were the two gentlemen who took care of me when the app failed repeatedly to check me out and check me in.”
“Went there for hitch installation and I was in and out in 1 hour. If you decide to wait there, there’s no waiting/seating area available. However, many eateries nearby so you can grab something and wait there. I also recommend calling this store and confirming your appointment before landing there.”
7AM - 8PM
985 Massachusetts Ave, Boston
Truck Rentals
“I had a very bad experience at U-Haul in 844 Main St, Cambridge, MA 02139. My reservation was given to other people by the customer service in that office even though I called them to confirm the reservation before I came. When I questioned it, I was told that the reservation was first come first serve which I think was very wrong. I did have very good treatment at U-Haul Moving & Storage At Mass Ave Boston though.”
“I had a u box and thought it was n one location, but was then told Somerville and went to the other uhaul.It ended up being at this one and I didn't know you had to call ahead to empty it out.Fortunately it was on the earlier side of a sat and they were not busy, so they pulled my box out so I could empty it.They seriously did me a solid and the right thing as it would probably be easy to just say you need to make a reservation.The guy who pulled the box was spot on... a couple of times I needed to talk to someone in the office, they were more interested in the pats game than helping me, but I only mention that as you'll probably not want to go during that time (or maybe it's a good time as it was slow?!?)”
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“Negative reviews don't align with my experienceOnly criticism I have is placement of plastic trash barrel next to Customer Service entranceAllston/Brighton has vicious Rat problem - that can be verified with city 6-1-1 - it has little to do with how clean/dirty area is; that being said, there are necessary steps/interventions to control issueRats are like hybrid, steroid, small dog sized, bold & disease-ridden - be very mindful entering/exiting after darkAs I approached to toss Starbucks trash in, whole barrel shook & moved - I knew exactly what it was & warned Customer Service Staff & other customers Cardboard is literal Rat Candy, so of course they lurk around U-Haul but a steel trash barrel with a lid or even more mindful placement away from Customer Entrance would be helpful (Rats can't chew thru steel - they literally eat thru plastic barrels - this one is no exception)Staff were very helpful - Isaiah checked me in answering all questions, explaining details as well as upgrading & discounting rental - didn't catch name of man processing return but he too was very helpful & mindful of expenses- excellent Customer Service Equipment was clean & well-maintained as wellMy experience was excellent Highly recommend Brighton location”