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December 2023 by Xari Kari
DO NOT COME HERE. WILL TAKE YOUR MONEY, NO ONE TO CALL FOR REFUND. USED DRYER THAT WAS BROKEN WITH NO SIGN OR WARNING
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October 2023 by Hallie Carton
The machines here are absolutely rigged to steal your money. I've tried on multiple different occasions to set the dryer to less than an hour, and it will ask me to authorize the price, which I do, and then it charges me for a higher price and sets it to an hour. Blatently stealing from customers and there's never anyone actually present working in the building to address it.
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October 2023 by Josh Isaacson
Terrible. Place steals your money! Washers beware!
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August 2023 by Vanessa ..
In 2009, on the first night I tried to meet the leasing agent of the first one-bedroom apartment I rented after moving to Boston, this laundromat was a landmark after I exited the B line train. On the second night, when I braved the roads and drove so the train wouldn't make me late for the appointment, the landmark was a different Brighton laundromat, a review of which is forthcoming because of how badly I was recently treated there. In 2012, I successfully washed and dried laundry here. Much has changed in Brighton since then, and not for the better. Since today marked my third or fourth negative experience here since a move back in 2018, and I didn't share the first ones, here's the review I owe you, fellow seekers of value: The machine that vends detergent, bleach, fabric softener, and laundry bags doesn't work. Management has thoughtfully posted a sign, which you can see in the first of the two photos that accompany this review, warning that it doesn't accept Apple Pay. What they've inexcusably refrained from telling you, however, is that your Discover and Visa credit and debit cards will be declined, too. Per the instructions on the machine, I tapped these two payment methods in succession when the first one I tried didn't work. When that failed, I tried swiping them, then looked in vain for a place to insert cash, concluded that The Found Sock didn't want my business, and, finally, left. (An eco-consciousness-related disclaimer: Typically, I don't buy the products sold in these machines because they're not the eco-friendly ones. The one here was no exception. But, due to circumstances too crazy to detail here, my detergent was locked in a storage unit I'd forgotten the key to, and this wasn't a job I could postpone until another day. I debated about buying a new container of detergent at the nearby Whole Foods for the purposes of this wash, but have to live in spaces too unstable and on a budget too small to make it wise to have an extra one sitting around.) Wondering about those aforementioned other negative experiences at this laundromat? In 2021 and/or 2022, my Discover Card was declined by the payment processing device on a washing machine, despite there being no problem with the card, which I'd used successfully elsewhere on the same night, and an image of it as an accepted payment method being displayed on the machine. I think I overcame this by using another machine and paying with a debit card. After I paid for the wash with my debit card, I found that the dryer would allow me to use the card to add increments of time no greater than two minutes to its cycle. When my efforts to find an employee on duty failed, I was forced to stand beside the machine and try every button-pressing maneuver I could think of to get it to allow me to add reasonable amounts of drying time. To no avail. Another machine, which incorrectly forms the plural of the dollar bill denominations, appears to dispense debit cards specific to this laundromat. While I flagged it for its incorrect use of apostrophes in the second photo in this review, taken on 2019/04/30, I can't attest to whether it's operational, or, like the laundry supply dispenser, seemingly only mounted on a wall to perpetuate the illusion that this business is able to serve customers. If your time is valuable, seek another laundromat.
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August 2023 by r r
this place the machine does not work it charges your card and takes your money . u cant even get ur money refund back . do nkt go their .
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June 2023 by EYUKALIPTUS
The washers and dryers work half the time
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November 2022 by Michelle Barnes
Closes at 11 PM but would always lock the doors at 10:30, so we would frequently have to leave our laundry overnight. Customer service is extremely unresponsive, and this location has been closed for months without any signs or communication about when it may reopen.
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November 2022 by Christina A
Had great luck with this place for three years, and now for a month and a half or so they have made no indication that they're closed other than either 1) locking the door (finally) or 2) the machines just don't work. How hard is it to put a paper sign up that says they're closed?
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November 2022 by Crystal Gonzalez
Going back to edit this, as this is ridiculous. The place has been down since before new years, and they refuse to show up and let the wifi people fix it. it's getting frustrating having to walk there as it's says it's open, and then having your card not work, then having to go across town.
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November 2022 by Michael
It says open, but everything has been broken for weeks with no repair.Used to be okay for the credit card option, now you need to hunt for quarters and go someplace else.
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November 2022 by Ekvi Isaacs
Majority of machines were not working, overpriced, machines had water sitting in them/mold. Avoid at all costs.
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November 2022 by Abby Varnum
Has been closed for over a month with no signs of it actually being closed. Hopefully people check this before lugging laundry all the way there like I did.
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November 2022 by John Wolf
Closed during normal business hours. Judging by all the smashed windows, I am willing to bet this happens a lot.
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November 2022 by Jess M.
I am very disappointed that I need to write this review. I did my laundry here two weeks ago. Due to the biggest washing machines they have (on your right when you enter) malfunctioning, I called the number on their site. I left two voicemails and no one ever got back to me.I put in my laundry, watched the machine start, and set my alarm for the correct amount of time. When I came, back my clothes were still washing with a lot of suds and my clothes soaking wet. This was 47 mins after I’d started the machine. 10 mins into standing there, waiting for the load to finish, the machine had an “Error” message (pictured below) and stopped washing my completely soaked and soapy clothes. This is when I called their number. I was nervous I wouldn’t get my clothes back since the machine’s door was locked. 10 mins later the machine’s screen said “wait” (pictured below). So I did just that. About 5 mins later the machine finally rinsed out my clothes and opened the door. This was really irritating and what’s worse is that if the machine truly had broken down and I had no access to my clothes, no one would have answered my call or voicemails. This place is unfortunately one of the few tolerable laundry mats near the Washington st train stop. They closed down for about 4 months earlier this year with no explanation and then opened back up with no real updates or improvements. They really need to work on their communication, their washing machines, or both. Both would be nice.
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November 2022 by Timothy Meeker
I think I've gotten lucky where every time I come here, everything is *just barely* functioning as it should. The card readers seem to psyche you out and act like they cant read your card until the seventh swipe (five minutes in, mind you), and half of the washers tend to be filled with garbage/mold/god knows what. Prices are really high to boot. It just seems like management is doing the bare minimum to keep this place from burning down, and nothing more.Edit: After going to a different laundromat for a while, I'm never going back here. I had way too high of a tolerance for how terrible the machines, prices and general cleanliness are here. 3 stars --> 1.
