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November 2023 by Cassandra Lattimore
This Cleveland Circle Brighton location was very inconsiderate .I came in yesterday evening and they said card machine is down ..I returned the following morning to try to replace a card cause my wallet was stolen (mind u the gas that spent to drive there cause their machine is broken) ...and Manager Samantha and banker Roosevelt was extremely inconsiderate and only option they suggested was to mail it in So I don't get charged 10 dollarsI could understand if I lost my card , but I came in stating ..my wallet was stolen and only had a passport as identification..I don't recall any bank every charging me to replace a stolen card ..I called another branch and they were able to help me with no charge in regards that the unfortunate issue of having my whole wallet stolenI will not be banking there in the future .
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August 2022 by Luis Santiago
Not my bank, but I stopped in because I was in a jam…Sarah and Roosevelt were very personable and helpful… I would recommend this branch to family and friends!
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August 2022 by Dima Tokarev
Excellent customer service