Factory Auto Service has been providing quality car care in Brighton, MA, since 2015. They are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Brighton and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Factory Auto Service employ today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. Customers have praised the business for its excellent service, knowledgeable staff, and fair pricing. The owner, Owen, has been described as friendly, responsive, and trustworthy, going above and beyond to diagnose and resolve issues, even in unexpected situations. Customers appreciate the time he takes to explain the problems and solutions. Despite being very busy, Factory Auto Service has been able to accommodate customers on short notice and provide prompt service. The business has also demonstrated superb customer service, even when unable to provide a specific service, by providing helpful recommendations and apologies. Overall, Factory Auto Service has earned a reputation for being a reliable and trustworthy automotive repair shop, with a focus on delivering quality work and excellent customer experience.
Owen is super nice and knowledgeable! Great service all around
December 2022
My car was sitting dead in a nearby parking lot, and I walked over to ask for help. The owner kindly came over, jumped my car, and explained how to get the battery replaced because it was shot! Thanks so much!
November 2022
Fantastic experience here. Owen is incredibly knowledgeable, honest, and friendly. He diagnosed my car for free and has fair and upfront prices. Wish I’d found this place sooner! Would recommend to anyone looking for a new mechanic in the area.
