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August 2024 by Vera Gorea
Very nice bank. Helpful employees and great customer service!
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January 2023 by Caleb Barrett
Came on to rant and saw someone with the same complaint atrocious customer service treated like a child 10 years with bank and they ruin over wire transfer!! Treated me like simpleton and point blank said they were suspicious of my recipient. Fascists Overstepped their bounds with MY money. Don’t offer wire transfers if you don’t want to do them! Thoroughly offended. Would NEVER go back. Ignorant gatekeepers of my hard earned money!
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January 2020 by Joe Palmieri
Abhorrent customer service and draconian transfer/wire rules designed not to protect you, but to protect the bank. Been the owner of a free checking for almost a decade now and have steadily direct deposited money regularly. I moved far away for work on short notice (1100 miles) but needed to send my money with me as a house sale was wired to me AFTER I had to leave and bank refused me to wire to my new account here without me physically being there despite every piece of information they could ever ask for I have in possession and could easily speak for. This is the branch I opened the account at. Branch manager is just as unprofessional and promptly useless as the 1-800 number.
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January 2020 by Joe P.
Awful customer service and useless and unprofessional branch manager. Wire rules refused me to send my own money to myself despite being able to produce all information necessary. Customer for 10 years. Never been so inconvenienced for my own money in my entire life. Absolutely disappointed. If you ever want to use your own money the way you'd prefer, stay away.
