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June 2023 by Jason Azul
Called about a concern this morning and the woman I believe her name was Loreen was great and helped me solve my concern. I will continue to bank with them because of the customer service!!
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March 2023 by s
This place needs to get looked into by the federal government they asked me for my account number when I was explaining to them that a phone number called saying that they were them and tried to get my information and also made bomb threats towards a disabled person who has a department of mental health client.This is a current investigation.
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December 2022 by A
Before Merrimack Valley Credit union, I couldn't have enough about the wonderful perks with my accounts. Before I could go to any ATM and Bridgewater credit union would pay for any fees that the other bank and there fees. Before Merrimack Valley Credit union took over the lowest you could go down to $5 balance, now it's $10. Unfortunately my small amount of savings helps me to keep my car payment. Once that is done, I will be leaving Bridgewater credit union. It's unfortunate, that I have another bank that I've been with for over 20 years and see no appreciation for being with that bank for a long time customer. Now with this bank, it has been ruined by MCVCU. I hate the changes but not the people that have to put up with the lousy changes that ruined this bank. Might I add is disabled and there is a ATM not even 1/4 mile from me.I am not physically capable of driving that long.Sincerely,Alyce Cassell121 Chestnut Farm WayRaynham, Ma,02767
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October 2022 by Sonny R.
If I could sum up this place in one word, it would be incompetence. Their customer service is pathetic. Banking should be easy. This place makes it a hassle, every time.The left hand doesn't know what the right hand is doing. If I had a nickel for every time they've screwed up something or told me false information, well, I guess I wouldn't need a bank.If you value your time, money, and sanity, then bring your business elsewhere.
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November 2021 by Carol Turner
I don't do banking with this institution but I've had a car loan for over 2 years. I had a problem with processing my loan pmt thru my own bill pay account with my bank. I spoke with Edelyn in customer service and explained my situation. I've never been late on my loan and wanted to pay over the phone. I had never asked before but I asked for a waiver on the phone charged and she said she could. So happy for the great customer service and understanding!!! Thank you as I'm also on a fixed income and can't afford any additional fees. God Bless...
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October 2021 by Tyrene Ramos
I have bn a Customer For 2 n a half years. Had a car loan that i just recently paid off 2 n half years early. The customer service is great & they always treated me with kindness & respect. They have always bn so helpful with anything i needed. I recommend them to anyone for any banking & loan needs.
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May 2021 by David Hanscom
When I joined in 2013 Bank was Great. Since they merged with Merrimack communication has gone downhill. I paid a loan off and was never told to close the checking account or they would start drawing inactivity fees until account was empty. I hope they just closed it and aren't planning on sending me a bill. Also they dropped the ball on my being able to refinance big time witch cost me thousands in extra interest.
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April 2021 by Olivia Fields
Absolutely the worst banking experience I’ve had. I closed my account due to poor customer service and at the time of closing I clarified there were no pending payments, and obtained confirmation my account was closed. Weeks later I’m notified my savings account is over drafted... and I owe them a small amount. Horrible horrible practices, you don’t screw around with peoples money, but here they don’t seem to care.
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April 2021 by Donna Feroli Karo
Site is frequently down! Unable to access my account or pay bills...very frustrating
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November 2020 by Ryon Richardson
i like the speed of thr site
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May 2020 by Donna Karo
I've never dealt with such a "HORRIBLE" banking on-line program. I am unable to gain access to my account without having to request a special password which is sent to my phone and then entering it into the banking website twice. This is ridiculous. The customer service reps are great but it takes so long just to obtain my balance or pay a bill that I am researching other banks. Just too much of a hassle!
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March 2020 by D Wright
This credit union was great when I first joined. Lately, the credit union really seems to have become worse in terms of customer service ever since the merger with Merrimack Valley. Especially on the phone. The wait times are longer and no one seems to be able to answer a question unless I walk into the branch. It's a catch 22 for me since I moved away from Bridgewater. The branch employees are great and helpful but if you need to rely on phone customer service; good luck.
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January 2020 by Dan Anderson
Start treating your members like people Instead of having your Texas people sending you members threatening letters
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September 2019 by Jean Nephtalie
Called to resolved some issues with my card keep declined. Call center Jamie was rude she has no patience ? and hang up on me. I'm so disappointed since I never had any issues with them before. They need to do better. That call center thing now is going to kill the customer service. I wish I could give no ?
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September 2019 by Stacey Coutts
Workers are very polite & pleasant!
