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December 2023 by John Ricci
We needed a skateboard for our son, so I stopped in at Zumiez at SSP and Teddy the sales person hooked us up with a longboard, great store.
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June 2023 by Jacqueline L.
Used to work here, absolutely horrific. They falsely accused me of sa my coworker (i was 16, she was 20) by talking about our intimacy with our partners and my co worker threatened to fight me because i refused to do her job on top of mine. Celeste (the owner/manager) had told me to apologize within 48 hours (i didn't do anything wrong) and ended up saying if i don't i'm losing my job so i quit. I returned with friends MONTHS later and she kicked me out of the store (again she's in her 20s i'm now 17) because she said i wasn't welcome anymore since i quit when i was quite literally just browsing the store with my friends looking for something to buy and she just walked up to me and kicked me out completely unprovoked. Management is AWFUL. Do not work here you'll regret it and as "nice" as they all seem, they talk crap behind a lot of customers backs for how they look and talk.
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June 2023 by Sophie p.
this store is awful, all around bad expirence every single time i go. the customer service is no where near what it should be considering this store has people in it all the time. i do not think this store should even be able to be in service considering the awful customer service, disrespect, just all around the store isn't what it should be. with all that said and leaving out the accusations of an employee sa another employee (ages 16 & 20) just really sums up the store in just a little paragraph. this store deserves nothing but bad reviews. please save yourself and go to a different zumiez!
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May 2023 by Savannah Goldman
Extremely rude. Celeste helped me and was absolutely awful. Got kicked out because I identify as non-binary. I hope that attention is brought to this issue I felt incredibly violated and uncomfortable.
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May 2023 by Mollz
was accused of shoplifting. wasnt me. was someone that looked like me. now banned from the store forever and the entire mall for a month.
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December 2022 by Erin Leal
Cool t-shirts and skater apperal. Lots of skate boards!
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December 2022 by NO FATIGUE FITNESS
Really great shopping experience with one of the employees there until what I assume is the manager Kinda thick but not in a good way blonde girl with glasses came over and was basically scolding her employee who was helping me because I took her away from the front of the store to get shown what they had. Other than that one good employee there the vibe in there from the mangers especially was dark , no smile no good customer service especially at the cash register. If zumiez was to take some good advice get a new manager and remove the rude super controlling girl with blonde hair and glasses the place would be a lot better for it
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November 2021 by Holly W.
My husband ordered me these vans for Christmas. Thank goodness he couldn't wait that long to give them to me. I have wanted these, and we couldn't find them. He finally found them. He was so excited....so was I. Then..... 2 right shoes.
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November 2021 by vincent
If you are planning to buy any skateboard/snowboard, your are best off buying from your local skate/snowboard shop :/staff had no idea about skateboards, and kept referring me to the online store. Which got frustrating because I CAME IN PERSON for a skateboard. If I wanted to go to their online store, I would've kept my *** home bruh
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August 2021 by Greg M.
I'm not crazy about Zumiez to begin with (support local skate shops!) but the staff here were especially aggressive and wouldn't let me just browse. Bailed after explaining that I was just browsing to the same dude for the third time. Nowhere Fast in Beverly is way more chill.
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August 2021 by Jazmyn Grissett
My black and brown sisters and brothers DO NOT SHOP HERE! If I could give 0 stars I would. I was shopping with my mom and sister looking for a Tshirt and bucket hat. I decided not to get the Tshirt and put it down. After making my purchase I was asked by not one but two different employees to produce the shirt that I did not buy. Once I said I put it down somewhere one of the girls went to look for the shirt while the other called mall security and Braintree police. Obviously They found the “missing” shirt. I decided to return my bucket hat since I was accused of stealing.. I never got an apology and they gave me a hard time returning the hat as well asking to produce identification for a purchase I made seconds ago. I will never give this store or chain of stores my business... worst customer service I’ve EVER experienced... especially being that I worked in retail for 5 years myself in that same mall.... unacceptable to say the least.
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May 2021 by Mucho Gusto
Nice clothes
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September 2020 by Scott Griffiths
Good selection of boards and skater clothing.
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July 2020 by Aural E.
I needed a new complete and I came here because most of the non chain local shops didn't have everything I needed to make a board. I was skeptical cause I know it's more of a corporate type of spot but the service was spot on. A woman (I think her name was Christen) helped me pick out the perfect complete and a skate tool. I recommend!
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August 2019 by George Rockly
bad service
