-
September 2023 by B O
I always get superior service from Temesghen He is my go to person and always resolves all of my problems!
-
August 2023 by Margart B.
Two weeks ago my phone was affected by malware. I went to the 5 Corners store in Braintree and was told I needed a new phone. No explanation was given of the costs or services I was going to be charged for the new phone. These ended up being $60 more than my existing plan. I am still not certain that I really needed a new phone. I then found that my emails were not coming through. I went back to the Braintree store and was told that I had to go to Comcast to get it fixed! Today I went to the Verizon store in Weymouth and got superb customer service. My e mail problem was fixed in 2 minutes. I asked to see details of my bill and then was able to remove $60 of unwanted services! There was also another woman behind me, who had the same problems with the Braintree store- her bill was excessively high and she also got services she did not want. I will never go back to the Braintree store again. They certainly do have very shady business practices. Avoid it at all costs! Margaret B
-
October 2022 by Melissa P.
The absolute worst. Terrible customer service and very shady business practices. They charge you without knowledge or permission for a Redux Membership at $29.99 even after you decline any types of protections. They would not refund over the phone and had to go back to the store for the credit. Completely ridiculous. I worked with Temeshgen and he was so rude and barely looked me in the eye. He did the bare minimum required. I was supposed to get a rebate fo my phone but of course his computer wouldn't let him process that - so I was charged the full price of the phone and told to call Verizon customer service to return the old phone for rebate and credit. Every question I had, he told me to use the Verizon App to get the info. Don't go to this store - just work with Verizon over the phone.
-
August 2022 by C O.
Elderly mother duped into buying a new phone that she didnt need. When she brought her iPhone into WIreless Zone because she got a benign error message and didnt know what it was-the Wireless Zone Sales associate told her she had over one hundred virus' on her iPhone and needed to replace it. There was not one virus on the iPhone as confirmed by Apple - only after she had been conned. When she tried to return the phone 24 hours later, the phone she was duped she was forced to pay restocking fee, and "initiation fees" totally over $350. Complete scam and disgusting that they would take advantage of an elderly-or anyone for that matter. Have filed complaints with BBB and Attorney Generals office.
-
August 2021 by Phoebe Congalton Morad
It would have been more helpful if they were upfront about the extra cost of doing business with them. It was at the very last moment of a transaction that a $50 charge was mentioned just for "their time" (all of 10 minutes).
-
August 2021 by D F.
I bought a new iPhone 12 from Scott at the Braintree 5 corners location. Beware, he is a slick salesman. I had to ask him several times to repeat exactly what it was going to cost me per month with the deal he offered. It was hard to get a straight answer. He told me that the protection plan "comes with it." In my world "Come's with it" means you don't pay for it. If I buy a car and the dealer says your first five oil changes "come with it," you don't expect to pay anything. Not so. I called Scott and he things that using that phrase is perfectly fine. "Just a thing with the English language." Insists it doesn't imply you don't pay for it. He also sold me 4 items that you can get for much less outside-that's my bad. He's supposed to sell. But he did tell me that "Apple changed the Lightning-to-USB-C cable, and you need to buy a new one power adapter." (because the new cable end is different. In fact you don't. Your old adapter and cord work fine-though the new one is faster. I long for Eric who used to own this store and was easy and transparent.
-
September 2020 by Maria Santoro
Scott was excellent. Go here and not the mall they will take care of everything
-
April 2020 by Jay Condrick
I met Eric Kaul through motorsports - and even though I already had a Verizon account and contract he reviewed my account and showed me how to save money AND get better service.
-
May 2018 by Himself S.
My first appointment here took a few hours, but overall, I was quite satisfied with the customer service I received. This past weekend? Not so much. I entered the store on a quiet Sunday afternoon & the one employee there was assisting one other customer (There were just 3 of us in the store). Did he greet me? No. Did he acknowledge my existence during the 20 mins. I sat there waiting for service? No. When I decided I was invisible & prepared to leave, did he say anything? Nope. It doesn't take much effort to say, "Hi, as you can see I'm with another customer. I'll be with you in XX minutes." Good thing there was only one other customer there at the time. I can't imagine how he'd handle 3 or 4. I took my business to Staples where I spent over $500. Sorry Verizon - you need to retrain your customer service specialists. Again.
-
April 2018 by Susan W.
HORRIBLE SERVICE!!! I went to pay a cell phone bill today and the 1 person who was on was helping someone change their service. He told me 10 to 15 minutes, which was a joke, he couldn't kindly ask her to wait 1 minute so I could pay my bill. I waited 15 minutes and he still wasn't finished with her so, I walked out and went to the plaza to pay my bill.
-
March 2018 by Jay S.
Had a great experience getting my old turbo deactivated and transferring my stuff to my wife's Pixel 2 (which is now mine) and she got the new S9 ... Everything was handled by Adam who is a true professional and great at what he does. Thanks again!