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August 2024 by Kristy Johnson
The Indian woman who works here is incredibly rude. She should be spoken to at the minimum, and I see I’m not the only person who feels this way.
This is the second time that a package of mine has been sent from this address and something happened to it.
This time, thankfully, it was just late getting there.
I came in today to request a refund because I paid $30.75 to have my grandma’s birthday gift show up on her birthday and then it did not show up for another three days .
They were able to follow the tracking number and we’re going to give me a refund, but the guy that was in front of me serving me said that he had no money to give me the refund so I should just wait around until someone paid with money. I had already been there for 15 to 20 minutes and I wasn’t going to just wait around indefinitely for cash exchange.
I asked the Indian woman next to him if she had money to give me because I didn’t want to wait around and that was kind of a silly thing to ask ask a customer.
She was very gruff with her movements and seemed totally annoyed. She also said things that were really confusing like at one point she told me “all refunds are final. “ and I said “the packages already been delivered very late. It’s final. I would understand that.”
And then she started reprimanding me about how the package being late is a sad thing, but it’s really not their fault. It was really confusing because it is their fault, and she’s about to give me a refund. It made no sense.
Then she handed me the refund, and said “it’s not euros.” I chuckled, thinking she was attempting to make a joke. Maybe she’s new. She doesn’t speak very good English. I wanted to give her the benefit of the doubt that maybe I just wasn’t understanding her properly. I mean, we are in the United States of America, so of course it’s not euros. Why the hell would it be euros or any other foreign currency?!
“ it’s not a joke” she yelled at me. “This isn’t funny.”
Something is wrong with that woman. She is not a nice lady. I hope someone speaks to her.
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August 2024 by Victoria
The nastiest people. Not one employee around when I walk in. I say “hello” (not rudely) several times over several minutes. I can hear them talking in the back. Finally I say it louder and someone comes out looking confused at my presence so I ask if they’re open. I get a nasty response about them being open if the window/gate isn’t shut. I said ok there was no one here. I don’t know.
I then take out my phone to send a text while she’s handling my change of address and she goes “NO PHOTOS IN A GOVERNMENT BUILDING” lady I’m sending a TEXT. I literally had to show her. These are the nastiest, stupidest, people.
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July 2024 by Andrea Suarez
If I could not even one start this place deserve, so unpleasant to come here, starting for that Indian woman that works here. She is extremely rude, I’m wondering why she is not fired, if you don’t like the job you do go and find different one, for sure I won’t never come back here, and please if you don’t want your mood being ruined by hostility don’t come to this place.
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May 2024 by Nicole S
Had an extremely helpful & pleasant experience today with Anne. She helped me over the phone with a few problems I was having trying to navigate and she went above and beyond to leave me a message. Thank you! ?
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May 2024 by Xiaopan Wang
I would give a zero if I could.I hate coming here every time I sell something. Everytime I come to drop off packages, they give me attitude, they pretend to be busy to ignore me, give me cold looks, and make things difficult with their words.Terrible service!!!!
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February 2024 by Ian Gong
It all depends on WHO the clerk is if you wish to receive a pleasant experience here. And the best clerk is by far the one who doesn't talk back. Its name is the "Self-Service Station": consistent experience every time, doesn't give you an attitude, doesn't malfunction, doesn't blurt out insensitive comments like the other clerks at this location do, and most importantly...no line
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December 2023 by Joshua T
Do not go here to ship international packages. They do not know how to ship them even though they are supposed to be trained in this. Go to the one in Quincy instead.
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October 2023 by Guojie Zheng
The white lady in the left side of the front desk is VERY RUDE AND DISRESPECTFUL. She keep saying random things that kind assault customers. She is also being very unhelpful, she doesn’t know what she is doing. This is a very unpleasant experience.
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October 2023 by Chuck Mattina
All 3 windows were open! Yay!
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September 2023 by Susan Marie Lee
Best deal in town!
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September 2023 by Bailey
After reading the one-star reviews, all of them were complaining about this Indian woman, she was SO SO RUDE ! She should feel very ashamed and embarrassed,Everyone thinks she has problems about her work attitude, quarrel with customers loudly, So many people complained to her, they felt that she was not suitable to stand there, she said the government let her stand there to work. If the government knew that she had such a working attitude, it should have been fired her very early. Many complaints all said the company should fired her immediately! If the company is not managed, it will be close very sooner !
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August 2023 by Kichona Cho
The long and the short of it is - don't come here. I saw the 2 star but thought 'it's a USPS, how bad could it be if I'm just dropping stuff off?', probably should have read the comments as well because they hit every nail on the head. The white lady working here is completely intolerable, she is unhelpful when it comes to questions, wasted my time by making me go and come back when the issue could've been resolved immediately given another 2 minutes, and outright thinks the worst of the customer. You can be the most patient, kindest, respectful customer and she will not return the favor, ie how she treated the person behind me as I was leaving. Another lady ended up helping me and she was very kind, but for the first experience alone I would not recommend coming to this store. Travel the extra mile if you need to, it's just not worth the time and effort or your mental health coming here.
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July 2023 by Siri
I don’t know what’s wrong with the lady in the front desk on the right side, she is saying very inappropriate words in my opinion. Not only rude, but makes me feels I should know much better than her to be there, so she do not have to explain.Not everyone have things ready in a perfect form. And they don’t even have things prepared nicely and documented like other usps.
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July 2023 by veronica costa
hate coming here every time i sell something. i went in to ship a vinyl i had sold and I asked the woman if she could please put a “fragile” sticker on it. she refused to do it after i clarified that it was a vinyl and that it would get damaged. a few days later i find out the buyer got the vinyl in the mail and it was damaged. i hate this place
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July 2023 by Martha Clements
I have always found the staff very polite, courteous. Office is very clean. Staff helpful. It is a very busy establishment. and the staff are doing their best to accommodate others. Be patient
