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February 2024 by M. Lewis
Almost a decade ago, I sold my travel bag that I used to go to Palestine to my sister. And now that I have kids, I needed a new one big enough to hold most of our stuff on my back. The bright colors in the window caught my attention.The courteous staff answered all my questions, looking in the back to see if they had what I needed.They didn't, and instead of trying to sell me on something else. They recommended I just go to the online shop. Online didn't have any other colors other than what they had in the store. So I think I will go back and reward reward that young man with whatever commissions they get for sales.
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January 2024 by Kenzie Dinger
I went in to the store yesterday to return a vest that was too big and planned on purchasing a ski jacket for myself, I asked the women which were best for skiing… she simply pointed and did not help, I asked again about which would be best and she pointed over to ski pants and said “you can look over there”, a man then did my return at the counter and I asked him if he had another jacket I had found in a different side he said no and so I went and put it back. He was no help, I then asked him what’s the best for skiing and he goes “the ones near the door” once again no help but a point. There was nobody else in the store but me and these two employees they were so rude and just dis not want to be there or help their customers make a purchase which was made clear. I simply left and will not be going back to that store.
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December 2023 by Joseph Shea
Tried to go to the North Face store at the South Shore Plaza in Braintree after work yesterday and when I got there around 7:20pm~ I found this sign on the door. They did not indicate a time of when they went on break or were coming back and decided they would just close the store for as long as they wanted on Cyber Monday when the 30% off sale was ending. I was really looking to try on some coats since I’m not 100% on sizing and did not get a chance to because according to mall security “they put that sign up awhile ago, probably been at least 2 hours”.This is the worst customer service and experience I’ve ever encountered in my entire life and cannot tell you to avoid this store enough. Everyone who worked last night 11/27 at the North Face in Braintree should be fired. 0/10 experience.
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December 2023 by paixao felix
Great quality cold weather clothing
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October 2023 by Jess Boysen
My Brother purchased $400 worth of merchandise at this location for his fiancé and it was the wrong size. He went to exchange the products for something that fit - receipt in hand.The store manager Mr. Roy said he could not exchange the items or issue a refund. Instead of taking care of my Brother and making things right - he insulted and disrespected him. I’m not sure how this makes any business sense as my Brother regularly spends money at this establishment.My Brother took the high road and spent $300 more getting his fiancé the proper sized items and ended up giving the previously purchased non exchangeable items to his Mother and Aunt.Needless to say our family won’t be shopping here anymore and we will let everybody know our experience at this location.
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October 2023 by krishawna smith
The customer service was good.
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September 2023 by Filipe Veigaalves
Wowww beautiful place
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March 2023 by Dr_Doomface421
Nice big store everything there authentic north face from parkas to bomber jackets & boots. My visit was nice & the store clerk on the floor was very helpful with getting anything I needed.
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March 2023 by Jazzy Sunshine
I ordered online and picked up in the store. The process was smooth.
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February 2023 by Jemal Fowler
The service was great. One of the people that assisted me was great and went above and beyond to find what I needed. I told that I would return.
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December 2022 by Julie M.
extremely bad customer service didn't buy anything due to it.. tried to get a gift card and at first they had no idea where they even were nor how to put the money on it. then there was the lack of knowing where a line was. very sketchy for no apparent reason
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November 2022 by My Flowers
They didn't have what I was looking for.
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April 2022 by Landon Gaming Youtube
I walked in staff treated me nicely we where looking for a bag that’s for a laptop one of the staff walked over and helped us find a bag super helpful greeted us out of the store nicely
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March 2022 by Laurie Gentle
Not much available that I liked to buy
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February 2022 by Vanda Tavares
I ordered a back pack to be picked up at the store. I called the store to check the status of the delivery and was told that my order was there. I went after a couple of hours to pick it up and to my surprise I was told that someone already picked it up. I told them that I did not send anyone, and was told that someone with same name as me picked it up and that they follow the store’s policy. I am going to do a complaint and need a refund. The store manager was very rude.
