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November 2023 by Leisa Jones
I have brought my vehicles to Sullivan Tire for the past few years for various repairs and I always use the location on Ivory St., Braintree.The staff at this location is always helpful, courteous, polite and very knowledgeable. They go above and beyond to make sure that I understand what needs to be done and why and let me know what they see that may be an upcoming issue.This location has a great crew and the manager Patrick is awesome.Thanks!
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November 2023 by Edwin Jussila
DO NOT TAKE YOUR VEHICLE HERE!After previously spending 1400.00+ dollars on two complete sets of tires for my auto and camper I scheduled my vehicle to have an exhaust leak (donut gasket) replaced and inspection sticker.I left my vehicle for the day and when I returned I was given a total estimate for 2800.00+ dollars to replace my radiator,balljoints and sway bar link bushings but the work I scheduled was never done.The balljoints had less than 50,000 miles of wear and the radiator was fine up to that point.I wouldn't bring my vehicle here again if the parts and labor were free.Update-I brought my vehicle to a reputable muffler shop and I was informed there was NOTHING wrong with the radiator,NOTHING wrong with the balljoints and NOTHING wrong with the swaybar links.They replaced the donut gasket and exhaust pipe,muffler and secondary muffler,full synthetic oil change and an inspection sticker for 570.00.This business wasn't even correct about the issue with the exhaust (they originally informed me it was just the donut gasket) which would have been an additional 500-700 dollars once it was pulled apart and inspected (which they knew all along).This is NOT a hit job.This is a warning.This is the most dishonest business I have ever dealt with,ever.
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September 2023 by jeanne cole
I had an oil change and I was met by the manager Patrickand he saidthat he could not do it today. And he made me an appointment for the next week. They are so busy you need an appointment.I was informed by Paul that I needed additional repairs in the future. He informed me that it would help the traction during the winter. Paul was not pushy and explained in detail the repairs. I think the mechanic was genuinely concerned for my safety. I will return again for repairs
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August 2023 by Tam Hau
The service was horrible, I was told I need to have 1 new tire due to a flat that cant be change out because the hold was not in the center and more to the right or left side. Was told the tire will have available next business day. Monday come around and waited all day and NO ONE called for me to come in, I had to call in myself 2 times and constantly getting the call around, than I finally decided drive in myself and was told I have to wait over 90 minutes for 1 tire to be change out when it should've already been done. Finally, when I was told I'm all set and my spare was putted back orginally, it was wasn't orginally putted back they just throw my dirty spare tire on top off all my thing in the trunk. I will never come back to this location again.
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July 2023 by Miss M.V.
I have received services from Sullivan tire over the past several years. Always good service always decent prices
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July 2023 by Susan B.
I need a alignment and thought I may need my tire sensors changed. I got an appointment quickly and I was dreading the cost of the tire sensors. The team at Sullivan Tire in Braintree, performed the alignment and found no need to replace the tire sensors. Given I told them that they might need to be done, it shows the honesty of the shop not to charge me for a service I did not need. The price of the alignment was also very reasonable.I would recommend them to anyone needed work on their cars
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April 2023 by Jeanne C.
I had my Jeep patriot worked on a Sullivan Tire and I was there most of the day. Joe at the desk kept me informed of the status of my vehicle. Jacob and the Manager Patrick inspected the tie rod and they both agreed it needed to be fixed it was too dangerous to drive. I feel confident that they had my safety as the number one priority.
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April 2023 by Geoffrey Henry
Geoff at Sullivan tire Braintree did an excellent job helping me with my tires on my Honda Fit. It was a hard tire to find and he got me tires quickly. Also my valve stems were bad and tpms sensors were too and these were BOTH fixed at Sullivan. Thank you to Geoff and the Sullivan tire team.
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February 2023 by Mona Lindsey
Excellent customer service they are so professional and every time I need to put air in my tires they are so accommodating thank you Sullivan tires
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January 2023 by Anish K.
Welcoming front desk staff, prompt update once vehicle was ready for pick-up.Smooth no hassle service experience. Went for a regular oil change and state inspection. Had to drop-off the car in the morning, received a prompt update post noon once the work was done. Also got the free alignment check and battery status check offered by the facility.
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January 2023 by Zach Litchie
Always great service. Being a customer for more than eight years, always have had a great experience when dealing with them and always pleasant to work with.
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December 2022 by Scott Preble
If you need service, tires whatever, bring your car here.Great professional service!
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October 2022 by Beach B.
My car battery died & AAA couldn't come out & change it because it's extremely difficult to get to. The Quincy store couldn't take me until 10 days, the mall was 3 days & Braintree said they'd squeeze it in. Their team is friendly, knowledgeable, & very helpful. I was very pleased to get my battery, oil change, & a/c check done all at once. Call me when you get a chance early to set up an appointment.
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September 2022 by Melvin B
Patrick and the other Sullivan crew are the only ones I trust to bring my vehicles to. Whenever I have an issue they make me feel confident that it will be resolved at the best price around. Thanks Ivory street Sullivan team
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September 2022 by Maureen Keough
They were extremely professional and did a fantastic job. Without a doubt I will go back for services. Jacob was fantastic.
