-
December 2023 by C M.
I called them with an urgent request to switch out summer and winter tires because Firestone Braintree had refused after I shipped the tires to them. The team at Sullivan braintree immediately said yes and got it done faster than they had had said. Everyone on the team was super nice and helpful. Not my first time there, not my last.
-
November 2023 by Christopher H.
Went in for an inspection sticker, said I needed three new tires, they may have been right, said there wire bulges, I didn't see them on all three. I did buy the tires but they added an overpriced warranty and an alignment, neither were requested. I'll probably go to the attorney general's office.
-
October 2023 by michelle zani
They are so good. Tires rotated and balanced within a hour. How do you beat that!!
-
September 2023 by Jessica V
Sullivan Tire on Common St is the best. They politely tell it like it is, and don't push services on you. I'm so grateful to them for showing me the horrifyingly dangerous structural rust on my car along with the other terminal "illnesses" it has, and being honest about my car's prognosis. Much appreciated and I'll be back with a new rusty junkbucket soon!Edited 9/10/23: Sullivan did a VERY thorough inspection on the used car I ended up buying. I am so grateful to have this service available from honest people. Thanks again, I'll be back!
-
September 2023 by Robert Fallon
Sullivan Tire Management has always been very professional and intuitive with anything with my car ,that looks like it need updating /attending too!They do a great job at the Common Street location !!Keep up the great work ! Long time customer
-
August 2023 by Holly Dillon
Friendly Staff, there is usually a coupon, go here for my oil change and tire needs. They have a shuttle to local locations. Waking distance to Mall. (Braintree location)
-
July 2023 by roberta f.
I love going to Sullivan Tire they know what they are doing and they always do a great job.
-
July 2023 by J F.
Bought four tires from Sullivan Tire in Norwood about a year and a half ago. Great price and I've been very happy with performance. Drove over a nail yesterday just before the weekend (of course). Wasn't flat (yet) but was making a lot of noise. Called the Sullivan in Braintree, they told me to bring the car down. One hour, in and out, also rotated my tires. Pleasant, professional - couldn't have been nicer! (Only super-small quibble was dearth of Keurig pods for coffee while I waited - but it was Friday afternoon, and there was a starbucks in the mall across the street. No harm, no foul). 10 out of 10! These guys pretty much set the bar for great customer service.
-
June 2023 by Amy H.
Do not bring your car here unless you are prepared to wait the whole day for the most unprofessional mistake from their new hires. I made an appointment at 11am to get a tire change. When I showed up, they said they didn't have the tire I wanted so I was told to wait for a couple hours. I waited and came back at 2pm, then they said their new hire has put on the wrong tire so they would have to replace which made me wait for another 1.5 hour. I didn't get any apologies from them until I had to step up and asked why it took them hours to change 1 tire. And the person I spoke to said it was because their new hire's mistake and they couldn't do anything about it. I absolutely do not understand how a long term business like them would let inexperienced staff to work on your vehicle and made this most unprofessional mistake. I do not recommend this place due to the lack of professionalism and their inexperienced service.
-
June 2023 by David Restrick
After having a broken spring discovered and repaired two weeks ago, the crazy noise that I had taken my RAV4 in for was still driving me crazy. I returned this morning and the technician, Dan, rode with me to listen for the sound. Returning to the shop, we put the car up on the lift and almost immediately the culprit was discovered. Within a couple of hours, it was repaired and at a reasonable price, and now my 17 year-old RAV4 is riding quietly and comfortably. Thanks for being patient with me and working to discover the issue, and fixing it!
-
April 2023 by Monique Meeks
I never leave reviews but I figure I'd make one for this wonderful business. I just left from getting a state inspection at the dealership and they found something in the rear tire. I went to 2 Sullivan's locations. The first location was smaller and was unable to see me today. The second location which is conveniently located across from the mall was able to see me quickly and diagnose the issue. Both locations were incredibly professional and kind. I look forward to coming here again for routine service.
-
March 2023 by Gerard O'Toole
Incompetence is too light a word! Called in in person to make a appointment to get a set of tires mounted to my existing rims and have old tires taken off, exact same brand just a size bigger (was 265/70/17, new set was 285/70/17). Told me to come back Saturday at 11am and they would mount and balance all 4 tires, arrived on time for my appointment and sat in the waiting area looking at my truck in the parking lot for the next hour before it finally moved inside slightly after noon. 25 mins pass before the guy came out and said we cant mount your tire because they wont fit (its an f150 of course they will fit), I said they will fit no problem just put them on anyway ill sign whatever waiver needs signing just throw them on anyway I need this job done today, the guy then said "our policy wont allow it" to which I replied "why didn't you make me aware of this policy on Thursday when I made the appointment and told you what work I required done" his reply was "someone should have told you" so now I have lost a day at work and wasted an entire morning with these clowns, Unbelievable!!!!One special mention to the young tech that drove my truck out after they refused service, I asked him if he had any recommendations as to where to get this done to which he replied "any other tire shop", he wasn't wrong!
-
February 2023 by Karl G.
I went there for a front end alignment and I mentioned that the front end was riding a little rough and the steeling wheel was shaking a bit and asked them if they would not mind checking it out. I know my jeep needs some work, the check engine light was on (the thermostat needs to be replaced) and the emergency brake needed to be adjusted as well. They were nice enough to check it out (and not charge me) and said they could not do a front end front alignment which was fair because my car needed some work. They provided me an estimate for $3,000 to repair the jeep which included changing the entire suspension, fixing the emergency brake and diagnosing (NOT FIXING) the check engine light. I took it to my normal mechanic and he charged me around $1,700 less than what Sullivan tire was trying to charge me. I suggest if anyone has any repairs to go elsewhere besides Sullivan tire.
-
February 2023 by Anony M.
I was told my car battery needs to be replaced immediately. The battery is only 2 years old. A year later, they didn't say it needs to be replaced. It's the same battery! So do they know what they're doing?I went again to get oil change. Their website said it will top off all fluid levels. I know I needed windshield fluid. I opened the hood and there it was. They didn't top off the windshield fluid! This time, I was told something else needed to be replaced immediately. I don't see anything wrong with it so I went to another auto shop for a second opinion. This is the second time they tried to scare me into replacing something that is not needed.
-
January 2023 by chucky butler
Sometimes things you can't control go wrong. But the things that could be controlled were in my case. I'm happy.
