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September 2024 by sammy shakeel
I just bought a new car and the tires were extremely worn out. Booking my appointment was super easy and I got a call during the service with recommendations for brakes and a few other things and as soon as the vehicle was done they gave me a call. Everyone was very kind and friendly. I worked with Brian and Michael and they made the process very smooth. Both of them were very nice and had amazing customer service skills. I will bring my car here in the future!
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September 2024 by Carolyn White
Very professional. Love coming to the Braintree.
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September 2024 by iaroslav sadovnik
They are honest and competent! We liked the service we got!
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September 2024 by Janice Malvesti
I was greeted with a hello and a smile from Drue Winn. He along with Brian Palmer and Neal Christian assisted me throughout my visit. I purchased 4 new Kelly tires with the warranty and alignment and they answered all of my questions. I was most pleased with the way they treated all the customers that day with kindness and respect. At one point, I believe it was Neil, he ran and held the door for a man with crutches. And they treated each other with the same respect. Their voices remained calm and soft spoken. The waiting area was clean, quiet and pleasant. I enjoyed a warm cup of coffee while watching tv. Moving forward I will return to this location in Braintree for all my oil changes and any other engine needs. Oh I love my new tires, my car rides beautifully. Thank you! PS when I was a young child I remember my dad driving me in his 65 Ford to Rockland to see Mr Sullivan. He said "it's a bit of a ride but it was the best place to buy tires!" And it still is!
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September 2024 by C Pax
Went to Sullivan’s to change out my 7 year old tires. I booked the appointment online (they had a buy 3 get 1 free on just the tires I had been recommended from my Auto shop. Add to that going on tax free weekend and it was a big help on cost). Unfortunatly I could only book an appointment at least one day out but it worked out fine for me. I got a confirmation quickly in my email and was told I could drop it off anytime before my appointment that day. I dropped off my car about 15 minutes early and there was no line to wait in reception. They confirmed my appointment and told me it would take three hours max to do. I dropped my keys and asked them to call when it was done. I chose the location right next to the south shore plaza mall so it was easy to wait the just about three hours it took to get my new tires and alignment check done by wandering around the mall. I got the call in the expected one frame and reception was very kind when I went to check out. Will be continuing to go here to have my tires maintained.
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June 2024 by Ry Guy
I had an appointment to replace a flat tire here and it was probably the worst service I've ever gotten. I pulled in to the store and saw two people standing in from of the tire bay so I stopped outside the bay, got out and told them I had appointment. The worker says "you didn't feel like parking?" So I said "sorry. Do you want me to pull into a spot until it's my turn?" He just replied "it's up to you." And then walked inside without saying anything else.
I went in and told him a got a few tides through Sullivan a couple months ago and I was hoping the one that went flat was one of them so that I could have it replaced. He went outside, looked at it and came back in. He said it wasn't one of the tires and then told me it was from 2020 and it was a different brand so I would have to buy at least 2 new tires so they would match. I told him I'd just get it done near my house instead and left. I checked my flat and it was the same tire as all the other ones. It was also purchased in 2023. He was just trying to convince me to buy 2 new ones that I don't need. Honestly, if he was nicer I might have just done it, but he was super rude.
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May 2024 by Fred Perry
I dropped a vehicle off this morning at 10am for 2 new tires and an alignment. Received a phone call at 12pm saying the tires I have on are oversized and I’ll have to buy 4 new ones. Ok fine, then I receive a call at 12:55. Saying they can not do an alignment because of a bad ball joint and wheel hub/bearing. Total cost $1800. Ok that’s fine I’ll fix it and bring it back. But then I receive another call at 2:20pm saying they can’t put new tires on because the vehicle has wheel spacers. At this point forget it I’ll bring my service elsewhere. Could just take the wheel spacers off. You’ve had my car for 4.5 hours only to tell me you don’t want to do anything. Long time customer with Sullivan but I’ll never go to the Braintree location again.
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April 2024 by Jonathan Bowen-Leopold
Good work as alwaysSmooth driving and thankful repair experts!
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March 2024 by Kenneth Rosen
Brian really helped me out as I needed to get my car back rather quickly between two morning appointments and getting to work in the afternoon. Will not hesitate to recommend this shop to my friends.
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March 2024 by James Price
Brought my car in for a flat ! Next thing i know they tell me i need over $1,500 worth of repairs. Just did 2 tires and brought it to my own mechanic. He was livid because the “necessary” work wasn’t necessary and he would only charge $400.
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March 2024 by Chris Jones
Well we'll let the Massachusetts attorney general hear about my experience...
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January 2024 by Arthur Liao
I usually go to the Bridgewater location since my office is down the road, but I live close to the Braintree location. Regardless what branch I go to I have always had a positive experience at Sullivan Tire. They staff is knowledgeable, and always work with me to get my vehicle back to me in a timely, cost effective manor. This Saturday I woke up to a deflating rear passenger tire, and the Braintree team was able to isolate the problem, have different options for solutions and get my vehicle back to me by the end of the day. Highly recommend Sullivan Tire to all my friends and family if / when they need car help!
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December 2023 by Anthony Ellison
They know their trade
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December 2023 by C M.
I called them with an urgent request to switch out summer and winter tires because Firestone Braintree had refused after I shipped the tires to them. The team at Sullivan braintree immediately said yes and got it done faster than they had had said. Everyone on the team was super nice and helpful. Not my first time there, not my last.
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November 2023 by Christopher H.
Went in for an inspection sticker, said I needed three new tires, they may have been right, said there wire bulges, I didn't see them on all three. I did buy the tires but they added an overpriced warranty and an alignment, neither were requested. I'll probably go to the attorney general's office.
