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February 2024 by Adam
Couldn’t have asked for better service. Very friendly and replaced my tv screen perfectly. Would happily call them again if I needed another repair. Thank you!
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January 2024 by Rebecca Boudreau
I have been waiting for 10 months for a tv repair. I requested assistance in March of 2023. The part needed was received in May of 2023 and it is now January of 2024. Terrible service.*updating to reply*No one ever visited my home to look at my tv. They were sent photos and ordered a part which was received in May 2023 (I received the confirmation email). I emailed Susan back in October to check in and ask when someone may come and never got an appointment. No one ever told me you couldn’t complete the job. My experience is accurate and NOT misleading.
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September 2023 by Whitney Liechti
We used SCS for a repair on our stove/oven recently. They communicated well, accommodated our requests, arrived timely and were very friendly and easy to work with. We would definitely use them again!
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January 2023 by Emem Akpan
SCS replaced the panel on my LG OLED. Susan was always pleasant to speak with and provided updates on the warranty claim from LG. Matt who replaced the panel in a short amount of time was pleasant and courteous. Great customer service throughout.
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December 2022 by A. V.
Had to have a control panel replaced on my LG washer. Went through the warranty company. Part was delivered and waiting for our repair. Got a call on the day of our appointment, and he was right on time! 5 minutes fix and we were back in business. Excellent service and professional. When talking with their office, they were most courteous. I’ll use Stereo Component Service again even if it’s not for a warranty repair!
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October 2022 by James
Stereo Component Services is terrible. They are an authorized agent of Best Buy and I hope that Best Buy does not do business with them. They came out to fix my washer. The first time they came, the washer was giving an error code de2. They assessed the situation and said they had to order such and such part. The 2nd time the 2 guys came at different times. The first to arrive wore a mask and the 2nd did not which is against Best Buy policy and just plane inconsiderate and unhealthy at this point. I stayed with them upstairs and washed, they did not install any new parts (they lied to the geek squad agent and said they switched out a motherboard which would have required removing the gas stackable dryer, which they did not perform). Anyways, the second guy said he had seen this issue before and all they needed to do was add some washers to the door hinge and that would fix it. Well it did not. I call them and left a voicemail that they need to come back and fix this and no one called me back days later. They are sent out again. Instead of bringing the parts they need to fix the issue and actually doing what should have happened the first time, the guy spent 3 minutes opening and trying to lock the door which is what the error code is and what I told him about and said you're right, we'll come back and fix it. No call no show. I called Best Buy Geek Squad and they are sending another repair company this time. PLEASE stay away from this company! Waisted time off work trying to deal with this issue. These young men do not care. I hope some adults are behind this company, it will not last.
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August 2022 by Scott S
Great family owned business. If you are out of warranty their pricing is fair and they are honest and ethical. Had a great experience and would highly recommend.
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August 2022 by Scott S.
I discovered SCS since they are one of only two Sony-authorized service centers in Massachusetts. I was puzzled by the Yelp reviews; lots of 4-5 star reviews and almost as many 1 star reviews. More on that at the end of this review. I think they are spectacular. As you will see reading through these reviews it's a family business - checkout the team on their website and you will see mom and dad and the (adult) kids. I like that and I think it makes a difference in how they run the business and deal with their customers. I was also impressed by the fact that their service policies were exactly the same as what was set out in a 6 year old Yelp review: have them come to your house and pay $75 of which $35 can be applied to any repair, or take the television to their shop and pay $50 all of which can be applied to a repair. (In either case if you don't get the tv repaired the full fee is a non-refundable service/diagnosis charge). I don't think you can find any appliance repair shop that only charges $75 for an in-home service call, and it is just an example of SCS's desire to treat people as fairly as possible. There aren't that many things that go wrong with newer televisions - most problems are likely the main system board or the power board - both of which can be pricey parts. So quite simply if you are out of warranty you should consider whether it's worth repairing a television or just buying a new one. In the case of my 65" Sony XBR I was quoted a $175 labor charge and $245 in parts. Pricey but this was a high end television that still has a market value of $1,400 even though it's several years old. Moreover while I could have found used parts for less online and even tried to do the repair myself I thought the quote was fair. Turned out to be a wise decision since Matt did have some complications and spent a good amount of time working on my television. Let's talk about those 1 star reviews. I am at a loss as to how people can do that to a small business - particularly without giving the business an opportunity to correct things (if they truly had an awful experience). I hate to call out specific people but come on - there's the woman who was already in contact with LG's president of service (that should have been a red flag), was agitated the service tech arrived early while she was sleeping at 12 noon, insisted she was not yelling at him but is an opera star, etc. I guess I give that review 1 star for accuracy just from reading it - it's just not credible. Take a look at the other 1 star reviews closely too and ask yourself whether this is a person you want to take advice from. Obviously you know what decision I reached.
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May 2022 by James Jean
Stereo Component Services is terrible. They are an authorized agent of Best Buy and I hope that Best Buy does not do business with them. They came out to fix my washer. The first time they came, the washer was giving an error code de2. They assessed the situation and said they had to order such and such part. The 2nd time the 2 guys came at different times. The first to arrive wore a mask and the 2nd did not which is against Best Buy policy and just plane inconsiderate and unhealthy at this point. I stayed with them upstairs and washed, they did not install any new parts (they lied to the geek squad agent and said they switched out a motherboard which would have required removing the gas stackable dryer, which they did not perform). Anyways, the second guy said he had seen this issue before and all they needed to do was add some washers to the door hinge and that would fix it. Well it did not. I call them and left a voicemail that they need to come back and fix this and no one called me back days later. They are sent out again. Instead of bringing the parts they need to fix the issue and actually doing what should have happened the first time, the guy spent 3 minutes opening and trying to lock the door which is what the error code is and what I told him about and said you're right, we'll come back and fix it. No call no show. I called Best Buy Geek Squad and they are sending another repair company this time. PLEASE stay away from this company! Waisted time off work trying to deal with this issue. These young men do not care. I hope some adults are behind this company, it will not last.
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March 2022 by Leo pace
Haven't been there for a while, a long while, and the people whom work there are were always knowledgeable, it is a shame. Because word of mouth and reviews can really bolster a business! But competitive companies and people whom clients that don't know them soley on the basis of good business, don't!
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March 2022 by Travis Rainey
After a harrowing experience with JOA Electronics, LG sent a different much more professional sub contractor, Stereo Component Services. They were prompt and efficient. I will be hiring them in the future for anything tv/stereo related. Even the secretary who answered my initial call was cheerful and helpful.Thanks again, guys!
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October 2021 by Sean Austin
Matt helped us with our 50 inch Insignia TV. He was very professional, friendly, and was able to fix our tv in no time. Thanks to Matt, I would highly recommend their support.
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August 2021 by Nancy L.
Stereo Component Service is the authorized service center for LG TVs. They should get an "F-". The receptionist there said she would call me twenty minutes before the repairman arrived--she did not, and I was asleep. I had to rush to get dressed. The repairman did not come at the pre-arranged time of 1-5 pm--instead, he came at noon. I asked the repairman (I believe his name was Michael) what he thought changing the main board would accomplish. I mentioned I would have preferred discussing this over the telephone first (particularly in the era of COVID), which I had previously stated to the company. The repairman said he "didn't like my tone of voice"(!)--that I "should lower my voice"(!). I responded that I have a trained operatic voice (and my voice was not excessively loud--other people in my apartment have not complained). He then said nothing was wrong with the television, which was not true. I had previously itemized the problems for the president of LG customer service. I told the repairman to leave. This is just what I was afraid of--why the company didn't want to discuss matters over the phone--they simply want to be paid for doing nothing. I don't think LG should pay them. I have never seen such unprofessional behavior in a repairman before in my life. He was technically and interpersonally a failure. Michael came last Monday. From Wednesday to Friday I had mild chills. I don't know if he gave me a mild case of COVID or something else. That's one more reason never to let him in my apartment again.
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May 2021 by Richard Herold
Fantastic service and surprisingly quick. Had an LG ultrafine monitor that shorted out. They were quick to diagnose the problem for my monitor and were realistic about the costs from the outset (no pressure at all). Everyone that I interacted with here were super professional and friendly. Would definitely return again.
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January 2021 by Boston Austin
Matt helped us with our 50 inch Insignia TV. He was very professional, friendly, and was able to fix our tv in no time. Thanks to Matt, I would highly recommend their support.
