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February 2024 by Hani Aldakhlallah
Very bad customer service
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December 2023 by m boss
Lack of knowledgeable and trained staff working in printing department Staff very dismissively stated they are the only one there and they don’t know how to help with a simple pamplet style printing job. Basically, a cashier working in the printing department versus someone with technical knowledge. Yes Staples is definitely slipping.
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November 2023 by Ronald Jean
Poor service, just one person is working at the printing department!After I waited for 30 minutes, I was told that the machine is not working.
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November 2023 by L R Watkins
Had a poor experience when buying a new laptop.
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November 2023 by George Maris
The GM Angel is the best
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September 2023 by Nicole Marie
Placed an order for business cards at this location early in the morning on 08/16 to be picked up later that day. I received a call from an employee 8 hours saying their poster printing machine was broken and they couldn’t do my order & i told them i didn’t order a poster in which she responded “oh then whatever you ordered that machine is broken right now we can’t do it” & gave me zero alternatives. It was too late for me to replace the order online and have them done in time. I called the Weymouth location and they said they could do it rush order if Braintree sent them the order. I then called Braintree back and one of the employees told me they would send the order over to Weymouth so they can do it for me that night. When i called Weymouth to get a time estimate they said Braintree never sent them the order. I had to then rush to Weymouth to get the order in before they closed and ask them if they can prioritize my order in the morning because Braintree had completely dropped the ball. Never had to deal with a situation this frustrating in my life, highly recommend not using this location.
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July 2023 by Steve S
I just have to give major props to the super friendly and professional staff at this Staples. I felt like I was being treated like a king. They assembled my chair, handed me the instructions and tools and pointed out all the features, and wheeled it out to my car, and even put it in my car.
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May 2023 by Michael Burns
Went to get TSA pre check wrapped up. Had an appointment at 4:50, showed up at 4:55, woman told me I was too late and machines were already shut down and to come back another day. If you’re going to book your TSA here I was told there is a different person on Saturdays. This woman could care less to be there
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May 2023 by Bryan Lynn
Totally random, but I was looking for a label maker refill and someone actually helped me they were very helpful to the different kinds. While my wife returned a bunch of things from Amazon without a box or label which I thought they wouldn't take as I know the old rules. Anyway Amazon took the stuff back gave us a coupon and we headed out it was an interesting and quick trip. I don't typically need anything for my home office but it wasn't so bad.
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March 2023 by Danielle K.
I like this Staples location.It's convenient and has more than you might realize.It's a UPS drop off spot so I have been using that to return Amazon packages lately.They recently set up a 2 aisle kids area with educational games and some crafts. Much less crowded place to grab a kid gift than a toy store.The copy center is great if you can speak to a staffer in the store.I've had some issues of online print shop orders not getting to the store correctly.Got my new years postcards printed through Staples with no problems.Love the clearance shelves.The office supplies are a little higher priced than our online overlord that starts with an A but it's convenient to see what you need to look at sizing and to take it home that day.Didn't think I would be reviewing a Staples but they're great.
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January 2023 by Thomas Lyons
Came to this location about a week ago, The cashier was very rude. He spent more time talking to another worker than working the register. I simply asked for a receipt and he sighed at me like I was a bother. No longer shopping here
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December 2022 by jazmine
The store is supposed to be open at 9am according to online and the signs on the door itself. Yet here we are at 9:30 with doors locked and no one inside. Theres probably about 10 people in the parking lot waiting
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December 2022 by Theresa A.
I have had good luck here. I use their print services every year for Christmas cards and they do a good job. They are usually done within 24 hours depending on what you order. Also good to have if you need any office equipment in a pinch.
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November 2022 by Scott Norton
Angel was excellent in computer sales and tech support and not his fault that between Weymouth and Braintree stores over the past 4 months still trying to purchase a computer that actual functions correctly (2 HP and 1 Lenovo desktops had to be returned). Unbelievable inconvenience (use computer for work). Totally ridiculous and will not purchase from staples again coincidence or not.coin again coincide
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July 2022 by Laura Stark
Ashley has helped me many times with various tech/computer issues, and she’s always been super helpful and knowledgeable.Yesterday she went above and beyond to help me deal with my laptop. After having done the free Staples tuneup, she further optimized the system with me. When it was still having problems, she helped me make a claim on my warranty and guided me through the frustrating 2 hours with the Asurion reps. She even helped me pack and ship the laptop.Ashley knew I was very stressed and was incredibly friendly, patient and supportive throughout the process,. I am so grateful to her for her help!Hopefully I’ll get my $800 back, which I never could have done without Ashley’s help!