Shaw's at 125 Pearl St in Braintree, MA, is a grocery store that offers a variety of products and services. The store is well-organized, clean, and has well-stocked shelves, especially in the produce and bakery sections. Customers enjoy the bakery for its freshly baked goods, including birthday cakes, cupcakes, and custom cakes, with friendly staff like Attie who keeps the bakery welcoming and cheerful. The deli provides party trays and platters, and the Order Ahead service allows for online ordering to save time. The butcher block features meats, seafood, and sushi trays, offering a good selection for different needs. However, experiences vary. Some customers find the store to be average, with a decent selection of fruits, vegetables, and basic grocery items. Others mention that the store is small, with limited options for frozen foods, meats, and soda flavors, and find the prices to be high. Crowding can be an issue, leading to long wait times in the deli, though checkout is generally quick. One significant concern raised is about customer service. An incident involved a cashier who was rude and impatient, particularly toward a customer’s child with special needs, which left a negative impression. The customer expressed disappointment in the employee’s attitude and treatment, emphasizing the importance of better customer care, especially for neurodivergent individuals. Overall, Shaw's provides a convenient shopping experience with a focus on bakery and produce, but some customers feel the store could improve in selection, pricing, and customer service.
I’ll never see this place the same again after hollow knight
October 2025
Produce department leaves a lot to be desired! Consistently limp, poor quality. It is the one department in the Braintree Shaw's that is not stocked with fresh, quality product.
October 2024
Nice clean, bright store. Shelves were all full and products easy to find
