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November 2023 by Ashlyn Jacobs
Today I went into the store at around 11:45 am, and I asked what seemed to be the manager a question about the sale, his response was very rude “you gotta read the sign.” I then said, “I just meant which parts of the store”, and instead of just answering the question he rudely snapped “You gotta read the sign.” Refused to answer my question and seemed very annoyed and angered that I would be asking him anything. He was dressed in all black with a sideways hat on. Made me extremely uncomfortable to be in ten stores and quickly left after buying one thing.
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October 2023 by A V
Staff are GARBAGE. Always on their phones and are scammy when it comes to returns by deceiving you into providing information for a rewards account to meet their daily goals. They tell you that they can’t process a return without that information even while they have your receipt in front of them. This ghetto mall and this ghetto pacsun are the reason why I’ll never return.
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September 2023 by Allie DeLuca
The staff so unprofessional here. I walk in to do a return and there's 4 kids sitting on the back desk staring at me. Staff is swearing at each other and on their phones. How are they still in business?
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August 2023 by Mira S.
Absolute worst store I've been to in my life. One of the workers was absolutely out of hand, screaming at people in the fitting rooms and being extremely disrespectful. I drove an hour to get the this store, bought a pair of pants and just noticed that these brand new leggings have a rip all the way down the leg. When I called, the same rude worker was horrible on the phone and extremely impatient. Never going back. I would give 0 stars but that's not possible so I'm giving 1.
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August 2023 by Justin Thayer
This location has the WORST customer service I’ve ever experienced. I’ve worked retail for over 18 years, and I would have fired my staff if they ever treated a guest in our store the way I was treated.
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August 2023 by Nash
The person who I assume was the manager was extremely rude. Used aggressive tones and made us feel unwanted. It seems as though the rest of the staff get their demeanor from the manager. My son and I were in an out and only bought one single item. Horrible vibe, horrific customer service. Will never return.
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August 2023 by Nash M.
I wish there was a way to give negative stars. I have never experienced such rude customer service in my life. The person that seems to be the manager used tones, language and demeanors which made you feel less than. I bought one single item as my son really wanted it however I will never again step foot in there. My son a teen even spoke about the vibe and the rudeness which is usually not his style.
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July 2023 by Laura
they have cute clothes but the workers are always so rude and give a ton of attitude
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July 2023 by Jesal James
Staff super friendly and super helpful, was assisted by young girl Ashley, when she wasn’t able to help me she got her manager Beyondie (im not too sure how to spell his name) but he was quick to resolve my issue super kind and great conversationalist might I add, I don’t understand all these negative reviews, will definitely return
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May 2023 by Moonlight and Sunlight
It is a nice store and I like the clothes but back in January they we’re very rude and went to the Back because they didn’t wanna serve me
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May 2023 by Jessica Mayancela
very rude staff , threatened me as well , I think he was the manger. They just talk to their friends and get annoyed when asked for help. Very unprofessional , if they don’t like their jobs then why bother working there just to give the terrible attitude to customers!!!
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April 2023 by Stephanie migers
Extremely dirty and the rudest customer service I have ever experienced. Avoid this location.
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March 2023 by Lila H.
The worst customer service. He barely acknowledged us, had horrible tone, and we were nothing but kind while he just walked away from the register after we said "thank you have a great day"... not a smile or eye contact the whole time. Not going back.
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March 2023 by Tiffany Sumthing
This Braintree store has THE worst customer service and employees are very unprofessional.
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September 2022 by Isaias B.
The clothing is nice I want to purchase an essential swagger and one of the employees with all was a butt face was like treat me a little bad she thought that I was going to try on the swagger and he literally just snatch it off my hands I did and I got buying what I needed but I feel like when it comes to customer service inside the store people got to be more happier when I walk into a store I expect to be greeted because that is part of their job just like a chef the job of a chef is to cook but also to put the food on the plate and have a very nice presentation and it goes along the way just like working in a clothing store helping our customers you got to stay positive If the stores not friendly why bother bring my own kids to a store that's not kid friendly because that's gonna be a problem and I'm gonna address it to the person straight up no problem