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February 2024 by Dott Kai K.
If you need a price for an item found in the sales section without a price tag, the employees' evening manager on duty will double and even triple the price for an unmarked item. Susan H, the night manager, always comes back with a price she PREFER for the unmarked item. She is also rude to customers.
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February 2024 by J R.
The Service and choices in this location in Braintree is truly exceptional along with its store staff who are very helpful and direct a huge shout out to the Manager JACKIE who went up and beyond in making a very happy family by her and the stores kindness........if anyone has a question or concern of anything they are selling here, to simply ask any Staff Associate who will always get the answer your looking for... The Store looks organized and fully stocked and with great deals everyday and you still can find more super deals in its Clearance Area. I personally like the Food Treats Clearance Area!!! A Novice Shopper but I personally want to let all customers who are regulars and also have their store Rewards that I now understand why this location and others are popular among the public. I won't go into detail of my personal experience just to say that Manager Jackie made one families day a very memorable and we that this location from the bottom of our hearts how wonderful all involved working here makes a big difference in this store's success. I hope to visit and shop again and look forward to finding great deals and have another wonderful experience all due to this caring Staff!
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January 2024 by James Mohn
I like this store better than Wollaston, seems better organized and stocked
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January 2024 by Rosa Shouder
Today I had an unpleasant experience at this store while attempting to return two size Large yoga pants received as Christmas gifts, without a receipt and one missing a tag. The cashier, a black lady with long braids, displayed a rude and unprofessional attitude, huffing and puffing during the returns of the two customers ahead of me.Despite patiently waiting for approximately 10 minutes on the side, another floor member had to locate my pants with a tag. When informed that I needed a size Medium and they didn't have the same pants in stock, I requested to use my credit towards a different purchase due to time constraints. The cashier, however, responded with unnecessary remarks, suggesting that I shop when I'm not working.I expressed my concerns about her consistent attitude issues, only to be met with further confrontation. The situation escalated, with the cashier closing her register and engaging in a loud exchange until the manager intervened. It's crucial for the store to review security footage and address the unacceptable behavior displayed by the cashier, questioning a customer's legitimacy for a return without a receipt or a missing tag is highly inappropriate.I, too, am a black woman, eliminating any potential racial bias from my account. Regardless, the cashier's continued aggressive behavior, even after I moved away from her counter, is unacceptable.I urge the store to review the security cameras and address this behavior. Arguing with a customer over a missing receipt or tag is unacceptable. I intend to escalate this matter further by filing a formal complaint. Such conduct is unacceptable in customer service, and I expect better from a store like Marshalls. It's crucial for the staff to undergo proper customer service training and uphold a professional demeanor. This incident deserves a thorough investigation and corrective action.
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January 2024 by Yann Z
A middle-aged, gray-haired woman asked me to put the unwanted clothes on a hanger after I tried them on, and she was clearly impatient, but she was just sitting in front of the counter in the fitting room talking to another worker. I don't shop at malls often, but my wife felt something was wrong. I went over and asked her if I should be the one to hang the clothes on the hangers or if you could do it, and she said “you do it”without explaining why.I reported this to a store lady afterward and she said she would follow up on it.One star for the rude worker and one star for the patient manager. The manager explained the store policy, but the woman did not. Plus, clearly she was not following the protocol to check how many clothes were returned either.Oh, the other worker who was also chatting was in charge of checking my stuff out and also looked impatient.
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December 2023 by Orlens
Pretty good place to find clothing, bedroom accessories and sports related items like cleats and compression pants. But the only problem we had was the size category, to many clothes and shoes that aren't big enough for people with big feet or oversized than the regular person.
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December 2023 by Ana Reyes
Great store! I was so excited to find exactly what I was looking for. And the cashier Odalys and coordinator Susan were so kind and friendly it made shopping experience a lot happier for sure. Love this Marshalls. Thanks Odalys and Susan. ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Emily Tucci
Love it here good deals
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September 2023 by Rupa Chowdhary
Nice place for shopping. Good price. We were searching 1 t shirt and bought 3 t- shirt. Better options available.
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July 2023 by Deniss Hester
Beautiful clothes store it'd very clean
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May 2023 by Migdalia Villanueva
Love Marshalls good quality of clothes excellent price on products
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April 2023 by Jake S
DO NOT WORK HEREHorrible management, no flexible schedules. Toxic work environment.I asked for Sundays off and worked part time at this Marshalls. Was not given my Sundays off so I stopped showing up on Sundays. My other co-workers got the days off they wanted but I wasn’t given days off I asked for (my RTO was always approved) Coordinators don’t have the respect for staff members, the coordinators sit back and do absolutely nothing unless they’re told to do something. It’s all based on favoritism at the store so save yourself from this toxic environment. Almost walked out from this place SEVERAL times from the way I was treated.That’s my experience.
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January 2023 by Melissa (Sweet MomMissa)
I'm a huge fan of TJX stores... This Marshalls is pretty well organized, everything isn't just thrown everywhere like you will often see at other locations... I do wish it was bigger and had a larger beauty and furniture section. However, seeing that HomeGoods and Homesense is directly across the street, I should just mosey on over there lol
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January 2023 by Vester Wright
I didn’t get her name but the beautiful lady was pleasant and helpful, I fell in love with her before I left the store, otherwise well organized and fast at the counter
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May 2022 by Yousef A. Almubarak
Spacious store offering wide variety of discounted collections.Easy parking around.