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March 2024 by Bill S.
I got my kids some sneakers a while back and I got a pair of sandals here today. Decent prices, nice and comfortable store and friendly staff. Syvi was the person who helped us today and he was super nice and helpful. Thank you, Syvi!
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December 2023 by Ms. Fábe
I wanted to acknowledge how incredible Emily was to me (hopefully I spelled her name correctly).Her approach to greeting me and engaging in simple conversation when I walked into the store, was phenomenal. The simple fact that she's well-informed about a particular item I've been hesitant to purchase, would have enticed me into purchasing this item. Most likely would be coming back for those Converse ?. Great customer service to Emily!
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December 2023 by Tineia A
Terrible customer service. The young girl working there with the bad perm and piercings throughout her face is horrible. I was trying to make an in store return for an online order. All I received from this individual was attitude and push back. She didn’t even try to help with the return of my online order. So when I asked for a manager, he came and was helpful but the same associate with the attitude was gossiping about me with her peers and I felt that was very inappropriate and disrespectful. At the end the manager was able to help me with me return. But this store needs a whole reset of employees. Very unprofessional. I will not be spending my holiday bucks here at Journey Braintree anymore.
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August 2023 by Holly Reyes
Very friendly and helpful staff. I was helped by Travis, made my experience quick and easy. Great selection of shoes and good prices. Can't wait to visit again.
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September 2022 by Beasty Sanchez
Not only did this man sell me the wrong shoes (on my birthday no less) let me drive 45 away to find out, to come all the way back and charge me the $5 difference on the correct ones. Smh. Customer service is important… I’ll buy my shoes elsewhere.
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August 2022 by Wendy Snyder Powell
The sales girl today immediately greeted us and showed our grandson the kids sneakers. She got down on his level and spoke directly to him. She made us want to buy our shoes there just because of the service!
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November 2021 by Vanessa
First time at this location. Super clean and Outstanding customer service! It seems like they are always busy, but always so welcoming and attentive. Great selection of shoes! If they don’t have the item, style, or size in the store..they will place an onlineorder for you. Ariana (assistant manager) went above and beyond to assist me! Thank you so much!!
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September 2021 by A random person
Really good customer service and variety of shoes! But I bought a pair of converse and the laces came as different lengths? One was perfect and the other was too short for 7 eyelets
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April 2021 by Tonisha Bates
Found these for $20 it was gold #reebok #sneakerhead
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March 2021 by Aisha Payne
Helpful associates considering the the pressures of Covid but one young woman who may have been a manager is just rude and condescending without being provoked to act in such a manner. Overall The associate Alisha was very genuine, thoughtful and helpful.
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February 2021 by Anna Mendes
most of the staff is very helpful but my girlfriend went the other day to ask about an exchange and the associate was rude and had an attitude when asked how to order something online that was not in store.
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December 2020 by richie jones
Always. Have. Nice. Tim's their
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February 2020 by John F.
This is the worst store and customer service I have ever experienced. Guaranteed that I would have a bag delivered by a certain date, as were going on vacation, and they failed to deliver, although they guaranteed it would be here on Monday, if not Tuesday. It is Wednesday and I do not have my bag and fly out in a few hours. I just want everyone to know how horrible and fake Journey's is as an organization. I will never shop here again and dont know why I did in the first place. About time that dump goes out of business.
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November 2019 by Patricia Elizabeth Wright
Was shopping with my son, the staff is great and know their stuff !! Great job!
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October 2019 by Marchell Watson
Workers very friendly and helpful