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January 2024 by ana
Unfortunately we found bed bugs upon check in and checked out immediately. Location was good in regards to Boston. Staff was appropriate and refunded us immediately, but would never return.
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January 2024 by Nicole François
Juste correct pour une nuit, il n'y rien de luxueux, propreté douteuse, la seule chaise de la chambre est tachée, le rideau de la fenêtre est déchiré
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January 2024 by Ashley Messatzzia
Nice, clean, spacious room. The bed is very comfortable. Our TV seemed to have been damaged at some point and never replaced. The screen was blue and hard to see past, but we weren't there to watch TV. Service wasn't great, but it wasn't terrible either.Nearby activities: There is a brewery right across from the hotel (you can walk), which was fun. It's kid friendly most of the time and dog friendly as well. There's also a really neat spirits store there as well that sells unique brands that you don't typically find in regular liqpur stores.
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December 2023 by Kathrine Ajaero
I flew in early on Dec. 22...The staff checked me and my 2 young children into a room (rm 419) that had a faulty heating system and a bathroom that had mold all along the ceiling. I explained this to the front desk agent that was on duty in the morning on Dec. 23 and she expressed no empathy at all. She gave us room 331, and I asked her if the house person could help me and my children move our things to the new room (usually I travel with my husband but I didn't so I requested help) When the house person (young Hispanic guy with dreadlocs) finally showed up to our room, and I opened the door I greeted him "Good Morning" while my 4 year old held the hotel door open for him and he didn't even look up from his phone that he was texting from. He had a very bad attitude and it was obvious that he was annoyed that we requested his help. I asked him where was the bell cart so we could start loading our stuff and he said " we didn't have mad stuff" so therefore he didn't think we needed it. Eventually he headed back down to the lobby to get the bell cart but from there I had phoned the front desk and told the agent that she could tell the house person we didn't need his help anymore because his lack of guest service and terrible attitude was to disgusting to bear. The location was convenient, as our flight was for 5am Christmas day and we were not to far from the airport, but I will never give them my business again. They need to train their staff on proper customer service etiquette, implement better cleaning practices (I am sure that is not the only bathroom with mold) and make sure there heating systems are up to date before the winter season hits. I will be contacting corporate.
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December 2023 by Jorge Vilanova
Good spot to stay at for the holidays. But while I was here the hot tub wasn’t working unfortunately. The pool was great though and rooms feel cozy.
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December 2023 by David Monash
Absolutely incredible service! Brad the Task Manager from Tampa was of top notch service resolving a check-in issue I had. He jumped on fixing the problem with so much positive attitude. His front desk manager also was extremely professional. I forgot her name but she was at the desk on Thursday evening December 14th. I can’t believe how professional and helpful both were. Thank you!Rooms: Rooms were clean with excellent HVAC temp control. Very comfortable!
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December 2023 by David
Friendly, clean, good breakfast. Good parking.Sort of in a weird location on a dead end street. On the one hand it's quiet, on the other not walkable to anything. I wouldn't bring thisup except Google asks to review location.Walkability: Not walkable. Need a car.
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December 2023 by Rachelle Pierre
The hotel was in the perfect location for my quick trip to Boston. It was close to all the places I visited and close to the highway. I didn't interact with staff because I have the app and checked in through there. The room did seem outdated, but I really loved that it had a fridge and microwave. The continental breakfast was really good, a lot of items to choose from. I wish I had brought my swimsuit but after reading some reviews I didn't think the pool would be open, but of course it was. Another plus is check out being at noon. I would def stay here again.
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December 2023 by Brett Grover
Clean and
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December 2023 by Ashley Wadleigh
So, the location is fine... rooms are a little outdated but mostly clean... the worst part about this is we booked the hotel because it showed a pool and hot tub because we have kids and wanted them to have something to do... its closed... the hot tub has caution tape like it's been closed for a while. I wouldn't book again... its the whole reason we chose this hotel out of the other 10 we could have chosen all in the same area.
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November 2023 by Jose Alvira
99% of staff was excellent, 1 had no professional service. Not enough on pillows, said there's none left. Breakfast awesome. I have been to many hampton inns. This one, I'll never stay again.Rooms: OkSafety: Not bad
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October 2023 by Not your ordinary kid Addy
Rooms were not as clean as all reviews I read . The breakfast was amazing for a hotel and it was very nice to be able to have it. The location was fine. We were exploring Boston and I think staying outside the area was a better option due to room prices. Again, it wasn't the cleanest, but wasn't the dirtiest. I don't care about any frills, buy cleanliness is important to me and this wasn't my pick. Staff was great and friendly.
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October 2023 by Krystal O
Room was a little dated, but cozy. The location of the hotel is good for it being near a mall, but it was still an odd drive down a long road with nothing around it except commercial businesses. The real winner for the 5 stars was because of the breakfast. They had fresh lemon water, milk, coffee, juice, waffles, at least 3 hot options such as bacon, eggs, and sausage, cereal, fruit, and yogurts, bread, muffins. Definitely one of the better breakfasts I've had in a while.
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October 2023 by Paula McWilliam
Room was okay but there was a literal hole in the bathtub in the room. I saw two rats on the side walk entry when I went out in the evening to get and item from my car. I would not recommend staying here. There are hotels in the area similar price much nicer.
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September 2023 by Brent Lamadeleine
Not a good experience and will stay in a different hotel the next time I travel down that way. The staffing was friendly and welcoming but the establishment was dirty and outdated. There was black mold growing in the bathroom. Would not recommend staying here until there are changes to cleanliness and updates made to the building
