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January 2024 by Nilda Dasilva
HORRIBLE CUSTOMER SERVICE! I added only 1 star because there was no option to do 0. I will NEVER shop at the Finish Line in Braintree again! They DO NOT care for business. You are just another transaction. My young daughter purchased a pair of sneakers during the holidays and unfortunately lost her receipt. We requested to exchange the size because the fit was too big and was met with a RUDE NO! They acted like the sneakers were stolen although I told them I can show proof of purchase by way of transaction on my debit card that had the full description of my purchase showing Finish Line Braintree, the amount, date, and transaction number. I asked if they can pull the transaction considering I have all of the information and was told NO that’s too much work and too time consuming. They told me I am basically stuck with the too big shoes if we don’t find the receipt. I asked to see the return policy that CLEARLY states the return can be made at the managers discretion. I called customer service and was told to contact the store manager. She said that the manager can approve the return and if that manager isn’t helping to try different locations and I was given other locations. I explained this to the manager but the manager still confirmed that they will not assist with any exchange or returns because it is *Too much work*. Thank goodness I found another Finish Line location that is willing to do the exchange for me. They apologized for my experience with The Braintree store and thankfully resolved this issue for me. Essentially my problem isn’t with Finish Line the brand. The problem is that the Braintree store IS REALLY TERRIBLE. Stay away from there!
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December 2023 by Vianna Bien-Aime
terrible customer service… a bunch of people who dont want to do their jobs just standing around. Called in to speak to a manager about my recent experience and the manager “Jay” was just as bad as his staff.. speaking to customers in a condescending tone is never the way to go and never the right example to set for your staff/subordinates.
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September 2023 by Susy Zepeda
Bad customer service at this placeI do not recommend visiting this storeThe independent woman I asked about shoes didn't even stop talking on the phone to help me.And he went to pretend that he was looking for what I asked for and in less than a minute he returned and in signs told me there is noHe wasn't nice to tell meSorry we no longer have the size you are looking forVERY BAD SERVICE ?
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May 2023 by Charbel Khoury
I bought shoes from their I tried to return it after 5 days they said they won't return it and the receipt says I have 30 days to return it they have the worth customer service and the badest shoes brand quality 0
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April 2023 by Marcus Kelley
Awesome ?
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January 2023 by Bonn Whoot
No price tags, employees act like they are doing you a huge favor. None of them want to work. They all look high. The creature with the goofy looking bun on the top of her head is a whole clown. The way she was embarrassing one customer...just foul. She works in a shoe store. She's no better than a customer who is struggling. She got a rich girl attitude for a fellow peasant. She was dead wrong for that. I hope she gets the right customer one day who puts her in her place.
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January 2023 by Jay Va
If I could give this store a -5 star review I would. I was at the south shore mall location in braintree, Massachusetts shopping for the New Years and I stumble upon unfairly treatment within employment staff. I am a mother of 3 and I been looking all around for my daughter a pair of new kicks. She was in tears when we told we could not buy the shoes they had in stock, claiming “if we don’t have your sizes, we can’t sell to you because of the “limited quantity of supplies” which I understand but i am also not willing to pay a kidney and a fortune for something I could’ve easily got in store right here right now. The employees went caught selling the new Nike dunk lows “woman’s panda low” to a customer and lying to other customers about inventory supplies. I was denied service and kicked out of the store for questioning for her about the product. I have photo evidence to submit to this case. This unacceptable behaviors needs to be reviewed and supervisedEDITTED***Store816
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January 2023 by Leylani Yanes
Ghetto is an understatement. 1 Cashier 1 SR doing all the work while Manager "Cedez" turns her back to a FULL STORE during the holidays. And sits unbothered in the back after being asked to service her stores customers. RETURNS DOWN? NO EXTENTIONS? NO DM#? CS is trash. Never seen a manager so NON CHALANT.
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January 2023 by Tristan M
Picture says it all. This place is a dump. Stay clear if you can. Hopefully the GM hires a manager that cares and gives those kids some incentive to actually do their job
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December 2022 by Andrew Ho
Nikki (short girl with mask) helped me find some clothes for the winter and went above and beyond with her service. She was offering her own input on what I should wear and stuff (what was popular). I got what I was looking for and even got a food reccomendation. (Never really went to Braintree mall before so, Nikki made my first time worth it).
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November 2022 by DontWorry AboutIt
This place is a joke, trash, and filled with grimey employees that try to act tough for some reason cause they work at Finishline. Right when you walk in all the employees are crowded in a circle like a gang when you walk in. Stared me down and didn’t greet me but the person who walked in behind me was greeted. I don’t even think this place carries Jordan Retros or Dunks cause all the employees back door them. Never coming back here again gonna be calling corporate too. This place is sad.
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September 2022 by Jacinto Batista
Place sucks. Poor customer services. Only two people in the store. One of them was putting more attetion to his phone them customers. I shop a lot in finishline will never go back to that store.
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September 2022 by Karin Nee
Customer service was lousy I intended to buy three pairs of sneakers and the customer service while there wasn't any I had to ask three times if someone could help me one girl was on the phone and the other ones were in the back by the time they wanted to help me I left and took my money elsewhere!
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August 2022 by Elijah Sweeting
Blonde hair girl is the worst, she backdoors everything to people she “likes” pathetic I swear
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January 2022 by Nina Selona
I went there to purchase couple of shoes during Christmas . An wonderful employee named Leandra helped me , she was very nice and Helpful!I will definitely go back again!
