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July 2024 by Linda Chen
The website was very easy to use to setup my baby registry and buybuy baby customer service rep were very helpful when I ran into issue using the completion coupon. They help me resolve the issue quickly and I am very happy with their customer service.
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July 2024 by Ti Ti
The website was not taking the registry code and the online chat wasn’t working for me. After leaving a note on the contact us page, Martin replied by email shortly after, helped me placing an order and made the adjustments necessary at the back end to get to the right result. Would expect from BBB the website to work smoothly. Disappointed it hasn’t but really appreciate the help from Martin. Would not have made any progress without him.
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July 2024 by ja woods
great experience with buy buy baby! I will definetly be shopping there again.
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July 2024 by Yanbing Mao
The customer service is very helpful! Great experience.
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July 2024 by Shae Griffin
Really came through for me today when the site was down not allowing me to order. Martin sent me a link and all was solved. A great help
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July 2024 by Ali Can KOYCU
Dolph was so nice and helped us out! Easy access
to everything and nice store! Thanks
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July 2024 by Brendan Kelly
We bought a rocking chair from this location through their worker Ross. Ross was amazing to work with! He was so kind and knowledgeable and even dropped off the chair at our house because I could not fit it in my small car! A+ Service
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July 2024 by Mikaela Rakos
Great customer service
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July 2024 by Melissa Aponte
Horrible customer service. If you order online and not from the store, there is no actual communication with someone outside of the chat. The email is not working. The phone number is not working. The representatives in the chat will report that they have no voice communication. I ordered 3 furniture items over a week ago and though I was charged full price already, no update on my order regarding status. And when you ask, they have no idea and tell you that they will get back to you in 24/48 hours with no actual follow through. This is a review after my 3rd followup for the concern of my "unfulfilled" order and lack of communication and updates.
Outside of online purchases, just go to the actual store. Make sure the items there and enjoy your stress free from the poor customer service BuyBuyBaby has.
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July 2024 by Tiana Teng
Martin from online chat has been extremely helpful - I was frustrated with glitch on the website. Martin was able to provide his assistance to work around the issue promptly and helped placed the order seamlessly. 5 star for Martin!
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July 2024 by Miranda Grantmeyer
Great customer service, responded quickly & fixed my order right away!
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July 2024 by Eric Jimenez
Great service! Had some issues and the online customer service was extremely helpful!
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July 2024 by Zoee Serrano
We love Buybuy baby!! Thank you. ?
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July 2024 by Michelle Tonia
Dealing with customer service was very easy and they corrected a mistake I made instantly!
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July 2024 by Ashley Orama
I received an item with the security mechanism still attached which was disappointing however the customer service was really good and fast. They provided us a return label and will be sending a replacement.
