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March 2024 by Breanna Leddy
As a veterinarian, I highly recommend this place. I boarded my cat here for 6 days who I’ve had for less than a year. She was shy when I first got her, and has since blossomed, but I was afraid she would regress there. Nope, she thrived! Everyone loved her, she got free roam of the kitty room when no other cats were there. They sent me pictures every other day and instantly answered when I emailed asking about food and energy level. They said things in the email that I knew meant she was comfortable - things I had not told them about prior. They administered her meds, followed feeding (and playing) instructions, and I’ll be using them again when I leave town this summer.
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March 2024 by Linz B
Don’t take your dog here, they have already killed three dogs here. When the owners of the pet drop them off they are perfect and healthy and excited but they do something there to the pets that make them pass away. DONT TRUST THEM
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March 2024 by Christie Slosser
If I could give this place negative stars I would. My dog died after picking her up from a week long boarding stay. She couldn’t stand up or walk when I picked her up and they never even called to tell me. DO NOT SEND YOUR DOG HERE!!!
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March 2024 by Amanda H
I used them frequently when I first moved back to the area. I slowly began to notice behavior changes in my pup each time I'd bring him home after boarding - skittish, hand reactive, on constant high alert. On more than one occasion I had picked him up stinking of urine, I didn't bother asking for a bath prior to going home because in the past he was sent home to me wet and stinking of wet dog - what's the point?. After his last boarding visit he came home noticeably thin - ribs and hip bones visible and incredibly protective of his food. Nobody had any information for me about whether he had problems eating during his stay or if he was stressed or anxious possibly causing the weight loss. After asking around I heard enough questionable stories from trustworthy sources where I decided it was in my dogs best interest to not return.
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December 2023 by Linda Stanley
I loved the fact that I could see my dog playing with other dogs and the staff gave affection to the animals which made me feel very good.
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November 2023 by Elizabeth Judd
Second time we have used them for boarding. I was returned a happy and very tired dog. She had a great time . At the end of her stay, she was groomed. She looks and smells amazing. I would definitely recommend them and will continue to use them.
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October 2023 by Pamela Newport
We’ve trusted Best Friends Boxford for over a decade. The staff are kind, caring, knowledgeable and provide great customer service. Our cats and dogs love it there and get to have a fun vacation too. The grooming service is excellent too.
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October 2023 by Josh Turk
On multiple occasions they have lost items brought in with our dog. For example, they have not returned our dog's collar (with ID/rabies tags), a flea and tick collar, and a slow feeder bowl.Also, after our dog's most recent stay here, he came back and was more obsessed with food than we had ever seen him, almost like he hadn't been getting fed.Have been to other Best Friends locations and have had no issues, but avoid this one.
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August 2023 by Queefball 8.
This "pet hotel" may aswell be referred to as some sort of punishment or torture chamber for your animal companions. Speaking from experience I can say this establishment quite frankly is the worst possible place you could bring your pet. For reference me and my family went on a 5-day, 4-night trip out of state and decided to leave our cat at the Best Friends Pet Hotel in Boxford MA. They had asked that we provided food for our pet so we sent 12 cans of the "Sheba perfect portions" wet food product, considering how it's my cats favorite food you'd think they'd feed it to him right? NO. When we called to check in on him, which the first time they did no workers picked up so we had to try again another day. They said that he RAN OUT of his food, wasnt eating, and was sleeping a lot. Now I'm not sure about you but I don't think my 10 month old kitten should eat 12 cans of wet food in about 3 or so days. Regardless when my mother told me about him not eating and him sleeping a lot more I could tell that this entire experience has left him feeling very depressed and unsafe. I would also like to mention the way he was acting after we picked him up. Now, I did previously say that we went on a 5 day trip out of state, but in actuality we left 2 days early. When we arrived at the hotel to get our kitten, I had to hold him for the entire ride home because if i didn't he would not stop crying. I could tell he was worked up over the entire vacation because he was constantly following us, sweating from his paws, and shedding a lot more than usual. I would also like to add that my parents do believe he contracted fleas during his time there because he's constantly itching himself. As for the establishment itself from what my mother had told me it was quote "very unclean with no workers at the front desk and an over abundence of bugs." As for how our cat is doing now I'd like to mention he is doing a lot better and we are trying to schedule a vet appointment to check for fleas. To make a long story short I wouldn't recommend sending your pets to this establishment, atleast for felines. I can't speak on behalf of how they treat dogs but for cats I would not recommend.
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August 2023 by Nicole Sirignano
Besides the fact that they rarely answer their phone the team is great and our 2 dogs love it!
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June 2023 by Brianna Smith
Bestfriends Pet Hotel is amazing. This was our dogs first time being boarded and she has bad anxiety. I thought for sure she was going to have a hard time there. The staff was super friendly and great with her. She loved it there. We definitely will be boarding her again there in the future if need be.
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May 2023 by Brianna Iovine
Bestfriends Pet Hotel is amazing. This was our dogs first time being boarded and she has bad anxiety. I thought for sure she was going to have a hard time there. The staff was super friendly and great with her. She loved it there. We definitely will be boarding her again there in the future if need be.
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May 2023 by Donna Pariseau
Esther loves going to this day camp. I had an issue with the points system once. I misunderstood it but it was fixed asap and even over fixed! If my dog is happy I am happy.
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March 2023 by James Bagshaw
Best Friends is the ultimate best!! Our 17 yr. old cat just spent 4 wks there. They gave him so much personal time. He had a nice big sunny room where he could walk around or lay in the sun. I wouldn't consider any other place EVER!
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February 2023 by Elizabeth Burkhart
Best friends is so good to our Shiba! He is always excited to play when we drop him off, we get updates and pictures while he is staying over and they put up with his Shiba antics with grace (if you know Shibas - you know). It is very clear the staff loves dogs and what they do!
