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October 2022 by Craig Stine
Brought My Mercedes Benz S550,(which I purchased at Alpha Cars one year ago!) for a routine oil change. Jacob greeted me on time, checked me in, and told me I could wait in one of several comfortable customer waiting areas. As they were checking oil ,fluids, etc. the tech noticed a very small leak in a cooling hose, which required my car to be left overnight, for driving safety reasons, as they awaited the arrival of part the next morning. They were kind enough to give me a ride home. My car was ready by noon the following day, as promised. I was concerned about a message that kept popping up on the car's message center, later that evening, and the following morning called Jacob who told me to bring car back to them . They meticulously rectified the minor issue, and I was on my way! My point with this lengthy review, is that these folks are THE BEST! Jacob was extremely polite, professional, ....a top drawer service manager!! Everyone in this service department has been extraordinarily professional, polite and friendly! These folks take the time, and they really know their business!! You will never be sorry you came to Alpha Cars! :)Service: Oil change
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October 2022 by Joshua Erb
I’ve been servicing my cars with Alpha Cars in Boxborough for several years and have 100% trust in their knowledge and professionalism. Jacob is great to work with and is very responsive and keeps me in the look throughout the process. I highly recommend using Alpha for all of your service needs. (In addition to purchasing high quality cars with them as well).Services: General repairs & maintenance
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October 2021 by Steve O
I recently bought a 2003 jaguar s type and started looking for a jaguar specialist to work on my car and came across alphacars. Im glad i did! I brought it in to get everything looked over and they thoroughly went through my car and came back with all the work that would be needed to fix everything. I wanted my jag to be perfect! Jacob is the service manager i believe and he is awesome to deal with. Great communication and he'll send you email updates too which is nice. Id trust any mechanic working here especially if you have any higher end luxury cars you need serviced. The place is wicked cool too! They have a showroom you can walk around and see vintage cars and newer ones all unique! Awesome place to check out and the work is amazing and they're quick. You can even get a rental for cheap from them through enterprise.Services: Transmission
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October 2021 by David Hayes
We have been using Alpha Cars for decades. Their service is excellent. They pay incredible attention to the details of servicing/repairing/rebuilding cars (all of which we've had done) and are real perfectionists. You get what you pay for, and Dmitry and his staff are the best.Services: Electrical
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October 2021 by Matt Fearer
I've lived around the corner from AlphaCars for 15 years and, as a "car guy", I have stalked their website forever. I always figured I would eventually purchase a car from them, but the timing of my needs/interests and their inventory were never in synch.However, I recently purchased a European vehicle with a somewhat notorious history for electrical gremlins. I recently found my battery completely discharged and, after a jump start, discovered the convertible top inoperable. I figured I'd roll the dice on AlphaCars service and am thrilled that I did.Jacob in service assured me they could handle a battery replacement (and install a battery maintainer at my request) and diagnose the convertible problem. All my communication was via their website and, subsequently, through email (which is a pleasure for someone who hates the phone). Jacob kept me informed throughout, providing updated estimates via pdf attachments. The battery replacement and maintainer installation were a breeze, but the onboard diagnostics system wasn't functioning. They dug in and after a meticulous search, found a blown fuse that prevented communication with the diag system. Once they replaced the fuse, they were able to identify a fault with the top's hydraulic pump, which they addressed.Long story short, everything works as it should, the work was done as advertised, and even came in roughly $80 less than the most recent estimate they had provided. Suffice to say I now have a service solution for my car that I feel I can trust and that is infinitely more convenient than going to my closest dealer.Kudos to the whole AlphaCars operation!Services: Electrical repair
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October 2021 by Jim Dwight
My wife and I have been using Alpha for years. The service department is excellent as is sales. I cannot recommend Jacob, John, Dimitri, and Olga enough.Services: Tires
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October 2020 by Dean Thornblad
I needed to have the intake valves cleaned on my 2016 BMW 228i, which has direct fuel injection requiring an exotic walnut-shell media blasting process that not every shop can do. The dealer wanted way too much money for the job, and another trusted shop is a long way from home. Checking AlphaCars' website, they offer the exact cleaning process, and when I inquired about price, AlphaCars came in the fairest of all.Well, the level of communication with me from both Dmitry, the owner, and Jacob, the service manager, was the best I have ever experienced by far. The job was also scheduled for just a few days ahead, which neither of the other shops could match. It's impossible to see the work done, because I would have to take off the intake manifold to see it, which is half the job, but I know they did it right, because the performance of the car was noticeably better right out of their parking lot!Fair price, attention to both customer service and quality work, availability, and convenient location away from urban traffic make this my new go-to shop for all my service needs.
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October 2020 by Klaus Charisse
I have been with alpha cars now for over 2 years with my three cars and I have to say it has only been an outstanding experience. All my services were done to my fullest satisfaction fast, in budgeted amount and always staying informed if needed about changes. They accommodate all my wishes including dropping and picking up the car if I need to, or need a quick short notice check up. They maybe aren’t the cheapest in town but they know what they are doing and only recommend services which truly need to be done. I do trust them for sure. I can only recommend them if you want to have a hassle free car experience
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October 2020 by Bob Voskian
Our BMW died and locked in park. We got flat bed to Alpha cars after hours. Dimitry was still there and opened the service bays so we could get the car inside. Jacob kept me up to date with phone calls as they did diagnosis and the service dept got the car fixed and back on the road. Great service!
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October 2020 by Susan Hume
Thank you so much to AlphaCars and Jacob Joyce for your kindness and willingness to help me on 10/18/19 when I experienced an urgent situation on Route 495 with the tire pressure alarm on my Audi Q5. I exited 495 in search of assistance and came across Alpha Cars. Explaining my situation to a woman in the showroom, she immediately sought Jacob and his quick response was so appreciative. I was able to continue my trip to the Cape with confidence that my tires were ok.If AlphaCars was a little closer to home, it definitely would be a place we would take our two Audis to for service. Your business card states “Expect to Be Impressed”, this was my experience.
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October 2020 by Diane Amaral
My experience with AlphaCars has been excellent consistently. I purchased my current vehicle here in 2013, and have had it serviced here ever since. The level of knowledge and customer service cannot be beat.Thanks for keeping the bar high!
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October 2020 by Pearl Parker
I just purchased a vehicle from AlphaCars, initially we could not come to an agreement on my trade-in but were not far off. However, I had another appointment to see another vehicle and left. What impressed me with them is their attention to detail. When I got there I was given a history lesson from Thiago about their business, his employment and a tour of the entire building, including service areas etc. before I saw the vehicle I was purchasing. It also took 45 minutes to an hour to check out my vehicle. It took the other dealership 15 minutes and their offer was higher than Alpha. However, I did not like the vehicle. I emailed Thiago my price for the trade-in and we came to an agreement. I thought how meticulous they were going over my vehicle they have to be the same going over the vehicles they have for sale. I could not find even a "Knick on the vehicle I purchased never mind a scratch. I am very satisfied with the purchase and even though I live about an hour away I am thinking about having all the services done by them. Also, I was pre-approved for financing but Marian found a rate much lower even though I had superior credit scores, in addition to doing all the paperwork I needed to register the vehicle in RI. You will not be dissatisfied with this organization and especially the people who work there
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October 2020 by bring 0723
Jacob hooked me up - my old BMW had a worn out suspension - it’s a car I want to keep, but not necessarily dump a ton of $ into (OEM parts aren’t cheap) - he worked with the mechanic to put together a package that made sense for my budget. The estimate was comprehensive - the detail he provided was over the top, and truly appreciated.
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October 2020 by Susan C
Loved this place that services foreign luxury cars in the suburbs! Whether it is an oil change job, maintenance or fixes, they always make time for us. The only thing that they do not have are the courtesy cars since they are not like the service department of those larger car dealers, but we live nearby, so it does not bother us, and they charged fairly for their service.
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October 2020 by Eve Griliches
Great customer service, they call you for any additional needs for your car. Frankly I trust these guys a lot, they may be pricier than others but they get the job done and you don’t have to return the car to fix things again like some places. You get a detailed list of everything done. And it’s done right. And, looking at the cars for sale is fun to do when going in and out.
