-
November 2023 by Sam G.
My review is specifically about my experience with attempting to purchase a Mercedes G550 and trading or consigning my Ferrari 348 with Dmtiry.After several email exchanges during which I expressed interest in the transaction and was affirmed that AlphaCars was also interested in a transaction, I made an appointment 2 days in advance to meet Dmitry, show my Ferrari, and test drive the G550. We agreed to meet on a Friday around lunch time and would confirm on the morning of in case there were any scheduling issues.Friday morning I call to confirm my appointment with Dmitry; he says the G550 is not available to be seen as it is in another location (despite a 2 day heads up and agreement) but that he'd still like to see my Ferrari. I say okay, that's disappointing but agree to come anyway as I understand things happen. We agree to meet at 1.I drive over an hour, and when I show up, no Dmitry. I am greeted by a courteous and professional representative, Dan Hayes, who explained to me that Dmitry would arrive soon and meanwhile he would confirm the aesthetic condition of my ferrari; okay, no problem.Thirty minutes go by, then 45 minutes, then an hour goes by and no Dmitry. I am informed that he is not coming - he didn't even have the courtesy to call and tell me that on his own. I am then told that all the lifts are busy and they have nowhere to put my car in order to conduct a better inspection, and that perhaps I should leave it for the weekend and come back to pick it up next week, or just come back next week.Summary: I wasted three hours of my work day despite an agreed-upon appointment, during which nothing that we had discussed was accomplished. I gave this review 2 stars because the people I did interact with were courteous, but at the end of the day, it was a zero star experience.If you have all the time in the world, this is a great place to come and waste it. And despite Dmitry's polite tone and eloquent way of saying things, the experience was equivalent to just another used car dealer wasting my time and trying to make me feel lucky for it. Taking my business elsewhere.
-
November 2023 by Paul Swanson
Great folks to work with! Truly a family feel to the place and impressive inventory of Royal Enfield motorcycles, Ural sidecar rigs and interesting vintage European cars. The little RE Classic 350 that I got is a show stopper and great fun on back roads. This is my first bike from these folks but I don't think it will be my last!
-
September 2023 by Joel Karsh
I have been searching for a repair facility for my BMWs that that offered great customer service, quality repairs, sound advice, and treated me fairly. I have found that place. My 2003 M3 needed both some mechanical and cosmetic work and the team at Alpha really helped me out. Timely, good communication and explained everything. I am so pleased. Future business as we bring the vehicle up to standard and for my other BMWs as well. Thanks Alex, John and the entire team!
-
September 2023 by Max
What an awesome spot! Dmitry and the team are outstanding in every way. Purchased a Royal Enfield motorcycle from them and process could not have been easier. Love the bike and will hopefully someday move up to a Ural from here!
-
August 2023 by Sammit Potade
I had a seamless experience buying a 2023 Royal Enfield INT 650 at Alphacars, Boxborough... Daniel & Dmitry helped me test ride multiple RE bikes.. Never pressured me to buy anything, they are true motorcycle/car enthusiast that love interacting with people. Marian/Heather (office) worked with me through paperwork & John from Service department helped me get complete RE special benefit and installed all the accessories.I would highly recommend Alphacars if your looking to buy a motorcycle or unique/classic cars.There Boxoborough location is more like a car enthusiast dream!! Do visit them.Thanks Alphacars team to make this process smooth!
-
June 2023 by Carina Kaiser
We baught our 2 new motorcycles there just recently and are very happy! Amazing service and people that definitely deserves 5 stars!! Thanks a lot for making our lifes more adventurous.
-
June 2023 by Alain Kaiser
I wanted to share my positive experience with the outstanding service and smooth motorcycle purchase. From the beginning, the staff was friendly, professional, and helpful. They had a wide selection of motorcycles, and their expertise guided me to the perfect bike. The buying process was hassle-free, and the post-purchase care has been exceptional. The motorcycle is in excellent condition and exceeds my expectations. I highly recommend this place for anyone looking to buy a motorcycle.
-
June 2023 by Nikki Lamagna
I bought my first motorcycle from AlphaCars last month, and from the beginning, the experience was incredible. Dmitry and Grisha showed me the bike, answered my questions, and were just fun to be around. Heather worked with me closely to get financing and she looked out for me when she came across a better deal for me. And then my bike delivery was smooth and quick, Marian and Mike spending time with me to go over paperwork and suggestions for how to take my bike out of the garage (I'm at a bit of an incline and me being a new rider, Mike gave me great pointers). Every interaction with the employees of AlphaCars was truly a joy. I highly, HIGHLY recommend them if you are looking for a bike, particularly a Royal Enfield (there's a great selection).
-
June 2023 by Tenzin Migmar
I bought my Royal Enfield Classic from them. There are so friendly, kind and very helpful. I highly recommend AlphaCars & Motorcycles to other. Heather made paperwork so easy and let my puppies sit in her office while I wait. Dmitry is nice guy to hangout and he showed us the history of Royal Enfield. There is genuine people to people connection not only to sell. I thank them for their kindness and friendship. I wish the best of the best. ???
-
June 2023 by Tony Rey
I bought an INT 650 motorcycle from Alpha Cars this week. I would have interacted with 8 different people in two visits to the shop and numerous phone calls. Every one of them were professional, helpful and a pleasure to speak with with. Great team and family atmosphere at Alpha Cars. Dymitry and his team do the little things right.
-
June 2023 by Joseph Strong
Heather and the rest of the team went above and beyond to get my bike paperwork processed so they could register it in one day to save me a 4 hour round trip back up to the dealership. Great dealership with a big selection and a lot of interesting vehicles. Absolutely recommend, and I love my new Royal Enfield!
-
January 2023 by Art Cerimele
I can't say enough about the integrity and professionalism exhibited with the team at this company. They will be my first go to on my next car purchase. They are living their tag line "expect to be impressed" in every sense of the word. I live in Colorado and found a 2015 GLK 350 that was in mint condition at AlphaCars with very low milage. I paid a deposit to hold the car and flew out to finalize the purchase. Something unfortunate and out of everyones control happened to the cars finish literally while I was in the air en route. The General Manager quickly came up with a few options upon my arrival which included: a refund of my deposit and a sincere apology, having a local Mercedes dealership paint the entire car or the AlphaCars body shop paint the car. After extensive conversation and a thorough evaluation of some of their work I decided to take his offer to paint the entire car at no additional cost above original purchase price. The attention to detail and the workman ship were outstanding on the final product. They could have easily just refunded my money, spot paint the car and sell it to someone else. Instead they chose the more costly solution and had complete confidence I would be satisfied with their work and they were 100% correct. I am ok paying a premium price if I am getting a premium product and service level. I received both from AlphaCars.
-
October 2022 by Dan Foley
Darrell and the team at Alpha Cars were just fantastic in helping me acquire a new Royal Enfield Interceptor 650 motorcycle. They were very upfront and honest about the out-the-door cost of acquiring the motorcycle and finance options. When I took delivery of my new bike, Darrell gave me a thorough orientation and answered all my questions. It is my opinion the folks at Alpha Cars are knowledgeable and honest about the vehicles they sell. Heck, even if you're not in the market for a car or motorcycle, I recommend checking out their showroom, they have some incredible and historic machines on display.
-
October 2022 by Robert Barrett
I had such a great experience from calling in and chatting with the experts about what type of motorcycle I was interested in initially purchasing and the amount of information that Daryl the sales person in Boxborough has was a wealth of invaluable knowledge. It made my whole first time buying experience over motorcycle flawless. Thank you for helping me choose the Royal Enfield Himalayan for my first motorcycle!
-
October 2022 by Christopher Conlon
I was able to do most of my purchase async over email and pick up the motorcycle and ride away. This is my first motorcycle, and the experience I had buying from AlphaCars was exactly what I'd hoped for: Easy, clear, quick, and no judgement. Very happy to have bought from the team there.
