Zipcar

Most Recent Comments

• October 2023 by Sandy T.
  First off, they don't tell you you have to take an Uber or taxi to find the car initially. It was not at the airport. It was parked on the street in Boston somewhere and we were new to the area. When we opened the car it reeked of reefer and never quite lost the odor for our entire trip. Then on the drop off you park again on the street in Boston and have to get a taxi to the airport. Quite an inconvenience and not cheap either. Once you go past 180 miles they've got you on their hook. Cha Ching!!
• October 2023 by J. H.
  I was a member in the past. I was very disappointed that they would charge you a fine for returning a car late, but no 'bonus' if the car you booked was late.More recently, my daughter applied through her school. Due to a clerical mistake, they didn't accept her application -- she is not 21 yet, that's why she applied through her school's partnership with Zipcar. When I spoke with a representative, they told me there is no way to escalate, appeal, verify or fix. She will only be able to apply in 3 years when she is 21, they specified 'with a different email'.I think that an issue here is that a service that should be public (transport) is left in the hand of a private entity that has no oversight or control.
• September 2023 by Jack L.
  I have been a loyal customer of ZipCar for over a year, regularly using their service for both personal and business travel. However, my recent experience with their customer service has led me to question the integrity and fairness of the company's operations.To provide some context, I recently discovered an overcharge of 800 miles on one of my trips. Given that this was clearly a mistake or system error, I promptly reached out to ZipCar's customer service to resolve the issue. To their initial credit, the charge was reversed after speaking with their support team.However, what followed was both bewildering and unacceptable. Shortly after the refund was processed, my account was banned from the service. I was informed that this decision was made by ZipCar's "highest level" management team. No clear justification was provided, leaving me confused and frustrated.This decision to ban a long-standing customer who pointed out a legitimate issue is not just poor customer service; it's a blatant disregard for fair business practices. The lack of transparency and accountability on ZipCar's part raises serious questions about the company's commitment to customer satisfaction.As a result, I am compelled to share this experience so that prospective users can be informed about the potential risks involved in using ZipCar. I would strongly advise potential customers to consider other car-sharing or transportation services that offer more reliable and respectful customer support.
• September 2023 by Robin A.
  I reserved and paid for a vehicle two weeks ahead of time from home to help my daughter move into her first apartment in Boston. I received notification that the vehicle is ready for pick up. My daughter and I went to find the vehicle, but it was nowhere to be found. Finally, we called zipcar and were told that the vehicle had been left in a remote location and was not available for our use. We had reserved the car for the entire day to run errands and move my daughter into her apartment. We were then told no vehicles were available to us. No compensation was offered and it would take several days to get a refund. It was extremely upsetting and left us in a huge lurch. I canceled my membership immediately. And I'm very unhappy About the service.
• September 2023 by D W.
  Customer service is unhelpful and ridiculously snarky. Worst example of ship 'support' offshore in the quintessential mantra of we don't care about supporting our customers.Works if you don't ever need help, but that one time you absolutely need someone to help or you're screwed, you will in fact be screwed. What an abysmal business fail.
• August 2023 by Brynne D.
  Used Zipcar a few times in 2018 and then cancelled when I got my own car. However, they CONTINUE TO CHARGE ME A FEE every year and somehow have my bank account information although I have NOT AUTHORIZED IT and I cancelled with them YEARS AGO. DISHONEST BUSINESS & STEALING CONSUMER MONEY
• August 2023 by Vanessa N.
  Been a Zipcar member on and off for over 10 years in 3 different major cities (Chicago,SF and NYC) and the service has changed quite dramatically- and not for the best. As their service has grown in demand, they can't seem to match the quality in terms of car/availability, technology linking and especially in customer service The last straw was this past weekend when my reserved car was no where to be found. "How is your day going?", the customer service person asked when I'm calling them about not being able to get my reserved car and get to where I need to be and they can't find me a replacement car. How is my day going? Really??Ironically, it's become cheaper for me to buy my own car - with paid parking- in NYC than to use their service. That's when you know it's time to move on.
• August 2023 by Lando M.
  Very convenient. I am loving the new fleet of cars. Not happy about the increased rates but Alas it's a great service
• August 2023 by David A.
  Terrible customer service. the car I reserved was no where to be found after I walked 30 minutes to the rental spot. when I called customer service, they told me the previous rider had been suspended for failure to return the car. So why did they rent me the car? The non availability of the car caused me to miss a class that I still had to pay $60 for late cancellation. Zipcar refused to compensate me in the form of a credit, saying "The system does not allow this" Terrible business model where they are willing to lose a customer to avoid paying $60! Also, terrible system where they rent cars that don't exist!David
• January 2023 by oren A.
  I never experienced such horrible service, I got a very dirty car, I've called the support and they offered me 30 mins credit ($7). He was very rude, actually after driving the car I noticed that it is missing some plastica
• November 2022 by Maroline R.
  If I could give this negative stars I would ! This company is complete trash. I was charged $40 for a "parking violation" 3 months after the situation. The situation was I realized something was wrong with the car when I was already on the road and I had to park because 1 the police pulled me over to make sure I was ok and 2 because if I kept going I could have possible got into a car accident. I was on the phone with zip car and explained to them my situation and they said alright you can leave car there and you won't be charged. 3 months later I see I am charged and they said it's a Zipcar corporate issue so that's why it took 3 months. B*******
• November 2022 by T T.
  You just lost an 11th year customer after I rented a filthy, disgusting, defective vehicle in San Francisco. I asked to return and get a replacement, was offered a car 1mile walking distance away, and was only given a partial refund after all my trouble (and no trip AND 45 minutes on hold with various reps). This company used to be awesome. It's too expensive and the cars are always filthy and disrepair. I'm writing to my city supervisors and asking them to take away your free street parking spots. What a shame
• October 2022 by Jean C.
  If you consider using Zipcar, I warn you of the potential cancelation or change of your booking, which may ruin your plan. Unfortunately, the frequency of the cancelation or change is higher than you expected. I organized a foliage peeping tour with friends of mine. We decided to do this on 10/9/22 based on the forecast for 2022 and booked a Zipcar back in the middle of September to ensure we have a car for this day. Then we organized everything using much of our effort. However, on the evening of 10/8/22, I received a notice from Zipcar saying that my booking was canceled. My booking was moved twice in the past three weeks, which was not a pleasant experience. I looked up if there was any car available, but I could not find any car during this busy weekend - I had to call all my friends in a hurry and apologize for this unexpected cancellation of our plan. However, I realized that originally booked cars were on the market, and someone was using them. So I called customer service and asked for a reasonable explanation of how this happened. I have been a member for the past ten years, and as a matter of fact, such a change has happened many times in the past. My reservation was often moved to another car, which was far from my apartment. This tells us that they operate this business without any consideration for a potential issue on a Zipcar - there is no spare car in the system. They simply rent out all cars they have, and if anything happens to any car, they simply cancel reservations on that car. Theoretically, if you book a car too early, there is a high chance of such change or cancellation on your booking. They resolve this in a very primitive way - they simply transfer or cancel your booking when any issue happens to the booked car. You are suddenly placed at the back of the line. I do not believe that this is a fair system. The car-sharing system should operate it on a first-come, first-served basis and honor an original booking as much as possible. It should give priority to who reserves a car first. Since they operate the system in such an arbitrary manner, you cannot have faith in the system that you can use a car for sure on a particular day. Since they do not have any backup, you will simply lose your reservation once something happens to a car you book. Since they never honor an original reservation, you will need to rely on the luck that nothing happens to your booked car. I explained this fatal flaw in the system and suggested fixing its standard operating practice. However, unfortunately, the agent at customer service did not understand nor take my recommendation seriously. Tips: 1) If you need a car for any critical mission, please avoid Zipcar. They may cancel or change your reservation. 2) Do not trust Zipcar customer service. If you need to change your reservation for any reason, simply cancel it on your own and book a new car online rather than ask them to transfer your reservation. I have several instances where a transfer did not work. I usually do not write a review, but I do this time since I do not want you to have the same issue with Zipcar. This time I had a tough time adjusting our plan, which affected everyone around me. I do not exaggerate my experience; the description above is what I experienced. I rated it 1 star because there were not zero stars available.
• October 2022 by Jackie A.
  Terrible terrible customers service, absolutely horrible. Tire was flat on the car we booked - zipcar knew this the night before but didn't tell us until the time of our reservation and cancelled it right when we were supposed to pick up the car. There were no other cars available in the whole city of Boston and the most they could offer to give us after arguing for hours on the phone was $25 which was nothing compared to the price of rental and the price of the reservations we made for the weekend. We had an absolutely horrendous experience and will not be using zipcar ever again
• October 2022 by Aung Htet L.
  I had been a Zipcar member since 2016 and its customer service had been downhill since. If you just needed 1-2 hours for grocery or convenient pickup, then Zipcar is great. But if you need one whole day or more days reservations, it can be bad. It went bad in my case. "Ohhhh the car is not safe to drive, and there is no other nearby cars, we will give your refund and that's it." ?? Nothing else? Just the refund and get the f off?? First, You are telling me to make car reservations in advance for trip longer than 24 hours but yet you won't give me a proper replacement car and ruined my whole trip plan. Believe it or not, It happened to me TWICE in the same weekend. I would not be renting Zipcar for any trip that are longer than 24 hours. I'm back to Avis or Budget, because they (at least) make sure that I would GET A Car even if my originally booked car is no longer available.