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September 2024 by Christiana Gallagher-Sminkey
Walked in with a broken + an older Xfinity remote that we were using for our 2 TVs. Was greeted promptly by an employee and he swapped out remotes for brand new ones so quickly! My husband and I thought it might be a process in order to switch them out, but we were in and out of the store with working/new remotes in under two minutes! I definitely recommend this location to others if they’re looking for helpful + seamless service! Thank you :)
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August 2024 by Diana Jeong
Unorganized operations, surly representatives. I left very unsatisfied.
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August 2024 by Linda Beardsley
Efficient and pleasant. Thank you for resolving my issue.
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July 2024 by Olessia Guerman
Rude and unprofessional attitude of the manager of the store.
Pushy and agressif communication, interruptions and zero desire to listen and understand.
Very upsetting
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June 2024 by Paul Parker
Very efficient and excellent experience at Xfinity in Boston! We just moved to Boston and needed to pick up our new internet modem/router. Cheryl particularly was very kind and got my internet equipment right away and answered any questions I had. A refreshing experience from the Xfinity stores that I had been to in years past.
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March 2024 by Chris May
We walked in off the street without an appointment to check out the best deal for us. Yani helped us get a great deal saving over $15 a month. She’s extremely helpful and friendly . Great experience and would highly recommend.
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February 2024 by David Wright
Swapped out our modem - it took 2 minutes and was so easy. Shelly was super nice and helpful.
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February 2024 by Chanel Alston
Pretty okay location. The associate did assist me with the kiosk.
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February 2024 by Travis Pollack
I’ve stopped by this Washington Street in Boston store twice and the service was prompt and courteous. Both times I was in and out in less than five minutes.
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December 2023 by Valerie Martin
I live in North Quincy Massachusetts and there is not 1 Xfinity store here or in North Quincy! Please give us an Xfinity store ! It's bad enough we have to travel to pay a phone bill!! Help us please. There are a lot of people here who would love this as wee
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December 2023 by Ruben
Absolutely great folks here. Been twice now with issues. Now look, Xfinity phone customer service is absolutely terrible, and they even lie to you to get you off the phone, but in person, much different experience. They actually care and help you through your issues.
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November 2023 by mert erdem
I switched to xfinity a month ago and I confirmed that the internet was unlimited many times before switching. After I started using it, they told me that I had a daily internet limit. Is this a joke? And when I talked to the customer representative, they said that they could not help about this issue. If you really want to use the worst internet in America and switch to xfinity and live the regret of your life your are free.
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November 2023 by Wargoul
Never an agent available. Terrible company now. Constant outages no fixes
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November 2023 by Liam Brearley
Best store by far. Great employees
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November 2023 by Mike Timchenko
Xfinity extra charges for nothing, doesn’t provide billing information in the profile and doesn’t connect to a real agent. Terrible service, don’t recommend!!!
