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October 2023 by barbara Mosley
The only Walgreen's Pharmacy in Roxbury, Mass and it's the worst ever!! Never opens on time and the computer's are always down!!!
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April 2023 by LaTia W.
Prime Pharmacy sold to Walgreens and didn't even bother to inform patients. I had a RX sent prior to them closing. They left notice to contact Walgreens because everything was sent over. I call Walgreens waited on hold for almost an hour with no help. Ended up sending my husband to Walgreens only to be told nothing was transferred over.
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December 2022 by Joneshia J.
If I could give no stars, I would. I chose this location simply because of its proximity to my residence. Not only is it inconvenient, its under serving and should never be allowed to function.. That pharmacy? It needs major work... and a few attitude adjustments. I'm a relatively easy patient. I don't go into places looking for trouble. However, when you've been given the run around for 4 weeks about controlled substances? I think anyone would be as annoyed as I am. I moved here from Louisiana. I switched PCPs and all of my medications are listed on the Walgreens app. FOR SOME REASON... the pharmacy staff can't seem to find my prescriptions. My new PCP sent over new prescriptions. They claimed that all of them were on back order. I asked them if there was a substitution since this specific medication comes in two forms, made by the same manufacturer, but with different indications. I was told that the doctor needed to send a new prescription for that medication because they had it in stock. My doctor was happy to do that. At the counter, once again, I was told that the new medication was also on back order. They told me that they would order it and it would be ready by Monday morning. The pharmacist actually hopped in on the call and reassured me. I called on Monday to check on the status of my prescription, not only was I hung up on... the pharmacist tells me that he has no memory of speaking to me. I knew that was a lie because I recognized his voice and the assistant that answered the phone. Once again, they told me that they would order the medication and it would be ready in two days. I half believed it -- only because I'd received texts to phone about the status of the prescription. I paid for it. Got a confirmation. When I got there, they couldn't find the prescription and told me that "you must be confused." I could've gotten ugly but I didn't. I simply reiterated the fact that it had been three weeks since my last dose of medication and that this was the third time that nobody seems to know what happened. The fact that I'd prepaid before coming to store AND being told that the medication was ready is what set me off. So once more... I get told by the pharmacist and the techs that the medication would be ordered and ready within 2-3 business days. I gave them 4 days. I called again today and was told that the medication is on back order and has been for a while (by the same girl who pretends she doesn't remember me and the scene I caused the last two times). My irritation was maxed out today. Apparently this doesn't happen to just me... I've witnessed this happen with several other customers. This pharmacy alone has caused me to miss over 13 doses of prescription medication, not including the month that I've gone without this one. I transferred all of my prescriptions out of this store. Magically, though, all of my scripts show updated statuses online now. Too little too late. Like I said, I'm easygoing until I'm not.
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May 2022 by Colleen King
I have spent more than 3 hours trying to get through to this pharmacy. I think they refuse to answer the phone and wait for people to hang up. I spent 45 minutes for 4 days. It doesn't matter time of day - they just do not answer. Get your prescriptions filled elsewhere.
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December 2021 by xy yx
They only have one pharmacist and he's only here for the day. So only one person who is qualified to give vaccines or fill prescriptions. As you can imagine it's a nightmare. The people next to me waited two hours and still didn't have their prescription. Thankfully the staff was nice. They need more staff & better wages!
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December 2021 by Simo L.
The worst pharmacy/drug store in town. My 5 year old son had his first COVID vaccine shot on 11/10 and the second one was schedule for 12/02 only to receive a call on 12/01 to let me know they cancelled the appointment. Reason: they don't have enough staff to administer shots. This will never happen in a neighborhood with large white population. This clearly happened because no one cares about the inner city. And the. We hear in the news that people don't want to get vaccinated! Not true.
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August 2021 by Alden J.
Waiting behind this customer while the cashier just goes so SLOW . Watching these employees work is like watching paint dry yawn . they need some SPEED up in here
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March 2021 by Rigoberto Monserrate
Was very good and I have What I need
