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September 2022 by Marzio Napolitano
Wrong pharmacy hours that costed me a trip and time on a Sunday morning. I suggested an update, hope it will be finalized soon.
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August 2022 by Emily Kay Steuwe
Shop worker wouldn't let people in 15 mins before close. Needed a netty pot for sinuses and show worker locked the door at we tried opening the door.
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June 2022 by Kelley W.
I'm writing this as a person that used to go to Borders bookstore before this location became Walgreens. I was working in this area when the change happened and had probably gone in a handful of times after the change since I was close to it work-wise. Well today (years later) I went to it again because the CVS at Center Plaza is gone so I took the walk. OMG. I hate it. The layout is horrible. If you enter on Washington Street, you're automatically in a hybrid produce/cold drink/pantry section, and all the checkout counters are on this first level. If you want anything else, knees be damned, climb the stairs to the next level (yes, there is a smallish elevator if need be but... I would advise to just go to another location that's fully disability accessible (I'm abled, but I was astounded at the lil elevator that can only take one maybe 2 people between floors, especially in a high traffic place like DTX)). I got up to the second floor and the aisles are trash. Why are the lotions next to the birthday card/paper products aisle, and the CeraVe body lotions are out on one aisle *wide open*, but the whole line of CeraVe including the whole face/body line is under lock and key? I picked up a Hemps body lotion (which is the same price as CeraVe) on a wide open aisle, and went in circles trying to find the CeraVe brand face products which were locked up. I pressed the button to call someone to open, and as I waited I looked across the aisle and saw that the whole Dove section (body wash, shampoo, etc) was locked up as well. The entire back end of this same floor is dedicated to makeup/beauty brands that cost more than the basic brands, but were wide open on display. Also, since that back end was also the "skincare consultation" part of the store, I would have imagined there would be at least one person there to consult you if you had any questions...but no. It felt like no one was on this floor to help until I hit that button to have a rep open the case. And afterwards, as soon as I moved to another aisle, here comes a rep who wasn't there previously throughout my entire time on this floor to tell me about coupons for a brand I wasn't even interested in. And the one thing that hit me to make me reminisce of Borders was when I went in line to check out, and when I looked up I realized the 3rd floor was still there but is now a packy. That used to be the area to get a coffee, and go chill with a book, and to relax, and see the entirety of the bookshelves and people below. Now it's just a reminder at checkout that you don't have that magnum of Barefoot wine for $12. *sigh*
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May 2022 by Stephen Z.
AN ABSOLUTELY MUST DO! A FREE EVENT & FREE PARKING AT THE METERS ON SUNDAYS! THIS IS ONE OF THE COOLEST WALGREENS YOU WILL EVER GO TO! It's Time to jump into The TimeMobile & scour the Earth & take you to places from a different time that you won't believe still exist. We have set the dial to1925 in downtown Boston. We've arrived at the Boston Five Cents Savings Bank. This former Boston Bank is now a Huge Beautiful Walgreens & is their Flagship Store in Downtown Crossing in Downtown Boston. I usually like when they restore a building to its former glory days with the original architecture. When they update & modernize a building they do such a horrible hatchet job they ruin it. This is one of those rare exceptions to the rule. The team of HPA Design have done an UNBELIEVABLE RESTORATION & UPDATING JOB here! This is such a unique shopping experience that combines 4 completely different concepts into one. 1) It feels like you are shopping not at a drugstore but at an upscale department store not from today but from yesteryear. The vintage details are everywhere. 2) At the same time it also feels like you are shopping in a very modern & contemporary store with all your regular drugstore items & a whole lot more including food too. It's a quick in & out All in One Stop. 3) It also feels like you are shopping inside a bank vault from the 1920's with numerous bank architectural elements still in place. 4) It feels like you are shopping in a museum that provides you a rich history of Boston & some of its verbiage & slang & the history of Walgreens combined. All these 4 completely different & unique elements that you would never think would go to together blend in perfect harmony. The building was originally The Boston Five Cents Savings Bank for many years. Then Borders Bookstore was it's previous tenant. Now Walgreens has taken over the space. They have restored the building to its 1920's glory days. Now to get the whole shopping experience here first start your journey on the outside of the building. Check out the exterior of the structure & columns. Head on over to the side of the building; you'll see the beautiful Golden Clock. You'll also view those mighty matching golden bank doors & bank vault windows. You'll also view a Giant Letter W standing for Walgreens. They have the whole Gold Thing going on here. Check out the old fashioned street lights behind the building on Province Street. They are surrounded by flower pots at the top when in season. On the back & side of the structure, you'll see the words engraved in stone The Boston Five Cents Savings Bank. The structure also had an addition in the 70's & they have figured out a way to make everything integrate seamlessly. Now head on over to the front of the building with its Multi Story Glass Front & Mighty Columns & Red Walgreens sign. It stands right in front of the Irish Famine Memorial. The complex is a massive 25,000 square foot space & is near the very popular Freedom Trail. Now head on inside. In addition to all the regular drug store items you'll also discover a department store filled with boutique skin care, beauty & grooming products. You've got to check out the the Food Emporium. There are Lots of Grab & Go items like Sandwiches, Smoothies, Sushi, Salads & much more. They also carry organic items, fresh fruits, vegetables wraps & are all made fresh daily. Of course they also serve as your neighborhood drug store. They offer prescription drugs & over the counter medicines as well and all kinds of different household products too. There are souvenirs of Boston as well - T Shirts etc. There are artifacts, pictures & exhibits throughout the interior & on the walls that tell you a little bit of the history of the site. The architect has restored so many things in here. Check out the preservation of the revolving doors, all the ornamental brass, the decorated plasterwork, the marble floors
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February 2022 by Jeremy Wise
well its not 24/7 these days..but they had more covid tests than anyone downtown, kudos for that. selection of some things are good, some not. its hard to figure out why some things they sell and others they don't.... the inventory of cvs makes sense, but walgreens, especially how the store is set up... i just dont get it. random gadgets but at the same time bad selection of water
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October 2021 by Scott S.
At least they were open, got there after visiting three 7/11's that were closed at 10:00pm. The late night selection is low, lots of empty places on the shelves. Got what I needed and got out.
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November 2020 by Mariana A.
Do yourself a favor and do not get anything filled at this Walgreens. They are open Monday-Friday 9-7 and go on a meal break from 1:30-2. If you are a normal working person, leaves very little time to pick up a prescription. Not only that, sometimes they're just closed all day when they are supposed to be open. So definitely don't fill any important prescriptions here. The other day I needed a preauthorization so I called the pharmacy and told them exactly what my doctor said..."please give me the phone number for the preauthorization so I can give it to my dr." After asking if I was the doctor, they proceeded to tell me that's not how it worked and it needed to be faxed. I don't know how it works! I'm only telling you what my dr told me to tell you. My doctor ended up having to call them and she spent so long trying to get them to do whatever it is that she wanted that she charged me for a visit. Now I have to pay because they wouldn't listen and don't know that they are doing. They probably don't know what to do for a preauthorization because they are never there.
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June 2020 by M U.
Nice big store. I went only once. Lots of snacks. I wanted to go back and get some flip flops but forgot. I went late at night. A bit busy. Polite cashier. Super clean place.
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March 2020 by Mathew D.
I went there during the Coronavirus mayhem on March 13, 2020 and the manager named Steve couldn't have been more helpful. Great guy who provided great service. The company is lucky to have a guy like that running the place.
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August 2019 by Sharon V.
Today an older gentleman named Alan waited on me. He was super nice and made me feel welcomed in the store. He even told me where the utensils were for my strawberries. Kudos to great customer service!!!
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August 2019 by Sam P.
Very disappointing since this location is so convenient to my job....cashier was rude and the supervisor was unless, will use my neighbourhood Walgreens where they have heard of and practice customer service.
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May 2019 by Brian R.
Yes, I give this Walgreens credit for its location. Enclosed within a glass and concrete facade right in front of the Irish Famine memorial, it's certainly pleasant to walk into this store. Once you get inside, it's pretty standard Walgreen's stuff - snacks and drinks near the front of the store, toiletries elsewhere. Thankfully, checkout is one unified line, so you don't have to gamble on which lines moves more quickly. I didn't see any self-checkout machines, for what it's worth.
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March 2019 by Natalia L.
Just tried to print my own passport photos from this Walgreens. When I went to pick them up, they were taped to the top of the case and the cashier proceeded to berate me about how I am not allowed to print my own and the "government" won't let them do this. I literally felt like I had shoplifted or something considering the manner this man was coming at me. I had printed passport photos at CVS previously with no issues so I was shocked at this news. Well I go online to find out that Walgreens is just really upset that people do this instead of paying $15.99 to get them done there and that this is a constant issue people are discussing. Well I'm so upset by what just happened that I will absolutely never give my business to this store again. I used them for photo prints on a regular basis- but guess what, CVS is my new best friend.
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February 2019 by Rebecca K.
Clean and modern store! Prices are higher than CVS, I think, but it's a nicer shopping experience here. This location is conveniently right by DTX and has an outdoor seating area for a summer break or quick bite. Inside, this location boasts high ceilings and bright lights and clean tile floors. They have a clean restroom in the basement too, for customers only of course. The pharmacy is large with a huge variety of products/brands. The market is nice, too, with everything fully stocked. Upstairs is the "up market" with wine and beer. Score!! Fresh I has a salad bar/market located within this Walgreens so if you need a quick bite for lunch (among the hundreds of options in DTX), they do offer somewhat fresh food so your only option is not a bag of chips, prepackaged overpriced celery or wine :)
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October 2018 by R B.
8 checkouts, two cashier's all week Line wraps out the line entry point. Go to CVS.
