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February 2024 by K G
Great atmosphere, food, and drinks.
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February 2024 by James Miller
W Boston: A Disappointing DisgraceMy stay at the W Hotel Boston was disastrously far from what one would expect from a Marriott co-branded establishment, traditionally known for their high standards and quality service. This experience was an unfortunate deviation from the norm, leaving me thoroughly disillusioned.Upon arrival, we were supposedly "upgraded" from a "Wonderful King" to a "Spectacular King" room. However, the so-called upgrade was a farce. The room, while larger, was cluttered with impractical, oddly-shaped furniture, rendering the extra space utterly useless. The anticipated view was nothing more than a dismal glance into an alleyway.To add insult to injury, at check-in, we were blindsided by a $35 per night destination charge on top of already premium rates. This fee, meant to be a food and beverage credit, felt more like a compulsory minimum spend at their overpriced restaurant and lounge—where a simple breakfast for two astonishingly costs around $60. Moreover, this credit was not automatically applied to our account as promised, leaving us to chase down refunds.Our room, number 1103, offered a view of nothing but the alley, subjecting us to nightly disturbances from the loud club located behind the hotel, along with disruptive street noise, garbage trucks, and other late-night commotions. The room's proximity to the stairwell further ensured a rude awakening each morning due to the sound of people traversing the stairs. Despite the room and its furnishings being noticeably old and dated, it's worth noting the sheets were of high quality—a small consolation in an otherwise disappointing setting.The incompetency extended beyond the room itself. Our room keys were inexplicably deactivated after just two days, and requesting reactivation from the front desk turned into an inquisition, with staff displaying a shocking level of rudeness and discrimination, especially towards my partner. This behavior was not only unwelcome but highlighted a concerning level of bias and disrespect from the front desk staff, seemingly influenced by race and sexual orientation.Even attempting to work in the lobby lounge was fraught with challenges, from being interrogated about our presence to being outright ignored when requesting beverages. The entrance was another point of contention, manned by staff who neither assisted with luggage nor offered basic courtesies like door opening, instead choosing to be confrontational.Our grievances were communicated to management, only to be met with indifference, as they opted to commend their staff's appalling conduct instead of addressing our concerns. This experience was the epitome of anxiety-inducing, plagued by constant uncertainty and dread over what unpleasantness would come next.In conclusion, the W Hotel Boston is a stark departure from the Marriott brand's reputation, proving to be a stressful and regrettable choice. I advise against staying here; there are far superior alternatives that truly understand the essence of hospitality. This establishment is unworthy of its "premium" label, a genuine letdown in every aspect.Rooms: Old, dated, with oversized oddly shaped furniture.Safety: Loud gang fights outside nightly.Food & drinks: Overpriced and bland if you’re able to get service.Noteworthy details: Horrible staff, front desk and door are nasty.
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February 2024 by Rob
Our first time here and we will definitely be back. Very cool relaxed vibe, The staff are first rate and We had a Beautiful room. You could not be in a better location, anything you want is footsteps away. If I could give more than 5 stars I would.
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February 2024 by White Wolf. (Cowboy)
Experience the Divine on the level of cloud 9, as the floor of selection. Only pains were the weather had wreaked havoc, the City of Boston. so late night work, with lights no curtain can contain. The spirit board table, angel wings on the bed... just speaks to a spiritual individual. The downstairs lobby held a boppin Birthday Party, and Breakfast was an incredible delight! Thanks a million & Semper Fidelis.?????? ??☝️?✌️ the gym could use some moderate updates but still a great spot to getcha Swol On Brother!?Rooms: Spacious, cozy, Spiritual, harmonious relaxation.Nearby activities: Blue Man Group, @ theater less than 100steps away! 40min walk to the Local Fine Arts Museum, Bobba Tea. Science Museum you'll need to drive also same for aquarium.Safety: I can't speak on this behalf, as I'm slightly complacent to my acquired training. This leaves me feeling rather safe at most locations.Walkability: In my perspective / personal opinion... Most the higher sought tourists attractions, are within distance of walking from this location.Food & drinks: Bountiful! Not just at the local, but c'mon y'all it's literally Asian culture go eat some incredible food that's great for you!
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February 2024 by Cheryl Grabowski
Very posh hotel. The valet service was quick and efficient. The W lounge has a fun atmosphere. Wait staff was friendly and very attentive. The check in employees were knowledgeable and helpful. Our room was extremely clean, stylish and fantastic to lounge in. The corner rooms have entertaining views of the theatre district. Deep tub to soak in and a separate walk in shower. Great amenities too. Bed was comfortable and the mini bar was stocked well. Overall I'm very happy with my visit and will definitely stay again. The hotel is in a very central place; walking distance of all the local theatres. The Opera House was an easy 7 minute walk. The Wang is right next door and also Nick's Comedy Stop and Blue Man Group minutes away too.
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January 2024 by Rachel Therrien
Room was really nice and clean, bed was comfy. I appreciated the little details like the change of carpets from Good Morning to Good evening and they have flavoured water in the lobby:)Rooms: Really nice and full bar in the room !
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January 2024 by Alex Quinn
Paul the doorman made me feel right at home while traveling for Christmas. His kindness and attitude made my entire trip. Thank you
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January 2024 by Jacob Kozol
Terrible customer
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January 2024 by Nathan G
Updating after 4 years. They clearly haven't gotten enough poor feedback, so I'll update with the latest craziness. They added a resort fee....which, while annoying is disclosed. However, not disclosed till you get the bill, is that they charge $3 for ice with drinks! C'mon man, this is just getting out of hand. Just increase the price by $3 and I wouldn't bat an eye. Majority of people want ice, even when its 24 degrees out and I can make it for free in a few minutes.Original: Good location and a nice hotel. As a Marriott rewards member, it don’t seem with the price. They charged me around $10-12 for a cup of coffee at breakfast. Typically other locations throw this in for free when I’m paying $20-27 for breakfast. I could have gotten free coffee (same kind) about 10 steps away in the lobby. Hotels must realize that this can be expensed, but I dislike when it seems unreasonable.Food & drinks: Buyer beware. They charge $3 for ice! So do they want you to ask for your drink with no ice, and get a free cup of water with free ice...drink all your water and you have free ice?
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January 2024 by Amelia Mcferran
During our recent trip to Boston, I had the pleasure of staying at W Boston, and it was an experience that exceeded our expectations. From the moment we checked in, we were greeted with exceptional service and hospitality that continued throughout our entire stay.The staff at W Boston went above and beyond to make us feel welcome and informed about the city. They provided us with valuable information about the local attractions, ensuring that we made the most of our time in Boston. The concierge was particularly helpful in recommending great restaurants and places to visit, and we were incredibly grateful for their suggestions. Each recommendation turned out to be a highlight of our trip, and we were able to experience the best that Boston has to offer.One of the highlights of our stay was enjoying breakfast at the hotel's beautiful and relaxing restaurant. The ambiance was perfect for starting our day on a positive note. The surroundings were elegant and inviting, creating a peaceful atmosphere that allowed us to truly unwind. The waitstaff at the restaurant were friendly, attentive, and made us feel right at home. Their warm and welcoming service added an extra touch of hospitality to our morning routine.Staying at W Boston was truly a delight. The hotel itself exudes a modern and stylish vibe, with well-appointed rooms that were both comfortable and aesthetically pleasing. The amenities provided were top-notch, ensuring that our stay was as convenient and enjoyable as possible. The attention to detail in every aspect of the hotel, from the design to the cleanliness, was evident and greatly appreciated.We were thoroughly impressed with the level of service we received during our stay at W Boston. The staff consistently exceeded our expectations with their professionalism, friendliness, and genuine care for our comfort. Their dedication to ensuring a memorable experience for their guests was truly commendable.We highly recommend W Boston to anyone looking for a memorable and enjoyable stay in the city. The combination of exceptional service, beautiful accommodations, and a welcoming atmosphere creates an experience that is second to none. Whether you're visiting Boston for business or pleasure, W Boston is the perfect choice for a luxurious and comfortable stay.In conclusion, our experience at W Boston was nothing short of exceptional. From the moment we arrived until the day we checked out, every aspect of our stay was perfect. The staff's attentiveness, the beautiful surroundings, and the overall ambiance of the hotel made it a truly memorable experience. We genuinely loved our time at W Boston and would not hesitate to stay there again in the future. If you're looking for a hotel that combines style, comfort, and outstanding service, W Boston is the place to be.
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January 2024 by Brandie Wells
Place was clean, creative atmosphere. Overall, great stay, but the hidden "destination fee" after is ridiculous. With renting 4 rooms I knew my charges, but then I got hit with an additonal fee for something I never asked for... PER ROOM. RUDE!
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January 2024 by Jesiel Maia
Nice bar!!
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January 2024 by Lauren C
Overall I wouldn’t stay here again. It didn’t feel like a W level hotel, much more like an Aloft or average Marriott (which is fine but annoying when you intentionally book a luxury level brand).The lobby was stark, empty and felt cold. I found it odd that more often than not there wasn’t anyone at the front desk.The valet was overall fine but I was disappointed they just watched us struggle with our luggage getting out of the car when we arrived instead of helping.As others mention, noise is definitely an issue. We could hear everything in the rooms around us and there was a dog that barked nonstop. Housekeeping was also knocking on our door pretty early despite having time before check out and the do not disturb sign on the door.We were going to get a drink from the minibar but decided against it as there were empty and half empty bottles in it that felt like someone might have tampered with them and housekeeping never noticed or took care of it.The hotel also didn’t have the signature W smell.Overall, minus the mini bar it’s a clean room to sleep in and is fine but it doesn’t compare to other Ws I’ve stayed at.
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January 2024 by Dmitry
I was a bit disappointed with this W hotel. The room was OK, big enough and had a bathtub. What was disappointing was the level of noise at night. Unfortunately at New Year's night we had a couple verbally fighting nearby, and could hear all cursing and screaming. The breakfast was not great as well, with no buffet, limited menu choices and IMHO overpriced. However the coctails and snacks at the bar were all good.
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January 2024 by James Cataldo
I stayed at the W Boston last night for New Years Eve. I had an excellent stay. The front desk staff, Cory, Megan, and most notably Chovi, were super kind and welcoming and made the check in process a breeze.The room was stunning and had an excellent selection of snacks, drinks, and super high quality soaps, shampoos, and moisturizer. Additionally, the room came stocked with some beautifully comfortable robes and fresh towels.My one critique of my stay was when we got to the room, the room smelled like sulfur gas. I called the front desk and they responded immediately and fixed the problem. I believe it was coming from the toilet which had issues twice. Both times maintenance responded quickly and fixed the problem, at least temporarily. I was impressed with their professionalism and response time, but I would have preferred to not have the issues in the first place.Overall, I am highly satisfied with the W Boston's quality of the rooms, the staff's level of service and professionalism, and the sense of urgency to address the concerns of their guests. I highly recommend staying at the W Boston.
