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February 2024 by Stephanie Stamatos
I had a great experience at the Boylston, Verizon store. I was having issues with customer service reps over the phone, so decided to go into the store for some help. I was helped immediately (no wait time), and the manager was knowledgeable and fixed my problem very quickly. He even gave me a number where I could directly reach him, if I had trouble when I got home. He went above and beyond! Great experience.
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January 2024 by Michelle
I recently visited the Verizon store to address a phone trade-in issue. Upon entering, I encountered an employee named Xavier who exhibited extreme rudeness. He seemed disinterested, engrossed in his phone and reluctant to assist me. When I explained my problem, he asserted that his sole responsibility was sales and refused to provide any help. I kindly requested him to check my account or phone number, but he displayed an unwillingness to make even the slightest effort, appearing lazy and unhelpful.This is truly an incredibly frustrating experience at the Verizon store when seeking assistance. After encountering rudeness from Xavier, I requested to speak with a manager. Shockingly, he claimed the manager was 'busy' and refused to find one. When I explained the issue with not receiving my credit, Xavier dismissed it stating it’s beyond his job description and continued to give me an attitude. Despite my insistence on speaking with a manager, he informed me that the manager was on the phone until 6:30 pm, and they will be closing soon, leaving me with no option for assistance. Mind you by the time I was at the store was 2pm. This unacceptable behavior tarnished my perception of Verizon, and I find it disappointing to witness such conduct from a reputed company.
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January 2024 by Felix Zeng
No tech support
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January 2024 by SCOTT FEENEY
Update 12/13/23** Verizon still refuses to hold their employees accountable despite FTC and FCC complaints. Verizon believes they're beyond reproach. Update pdate 11/30/23** Verizon still refuses to identify the criminal they employ or file a police report. FCC, FTC complaints filed and Verizon stopped responding to all of my communication attempts to resolve this. Update 11/28/23** After contacting the CEO, Verizon still refuses to identify the criminal employee opening fraudulent accounts. They refuse the take appropriate action and file a police report. They claim it will be handled internally. Large corporations need to be held accountable. Update**11/25/23** Verizon hires and employs criminals that can steal customer's identity without consequence. Verizon refuses to take any action against their criminal staff members. A fraudulent account was opened at this location under my name on 9/23/23. I have never visited Boston. The Verizon agent was flagged as suspicious, after opening multiple fraudulent accounts. This agent has not been identified to me or held accountable in any way. Verizon refuses to contact the police or disclose the identity of the agent opening an untold number of fraudulent accounts. We need to hold corporations like Verizon accountable with our personal information.
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November 2023 by Giacomo Maddaloni
I am a Verizon customer. Just went to the Boylston store to check trade in options. We are told the waitlist is 10min. After waiting for over 45 min, we approach one of personnel; they say the next available agent will be with us shortly. Few min later two more agents come to the main room and even if they’re told we’re next, they barely acknowledge us, and instead start taking care of other customers. Very unprofessional behavior, will never go back there.
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October 2023 by Matthew
Verizon stole my trade in and then gave me the run around. I was so angry with them I paid off my new device just to be able to move to a different carrier.Many other reviews of the same unethical behavior (read reviews of any VZW store). I hope the Verizon CEO enjoys my $700... absolute crooks.
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October 2023 by L L.
Had to go to the Back Bay Location twice . I received a new iPhone 14 pro online and the back button kept sticking. Had a second phone sent to me and it would not activate. I was so frustrated and was leaving for vacation to Italy the next day. Went into the Verizon, and manager Danielle Graham was just awesome. She figured out the issue and was able to rectify the problem. My data transferred easily after that and my new cell was activated.
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September 2023 by Myles Awai
Excellent interactions with Danielle and Cindy. Cindy went above and beyond with her service. Loved her personality and willingness to help!
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August 2023 by Nara Mcneil
It's the worst clerk ever. She is a fraud and pushy. She took money in cash as an advance for the phone, refused to give the receipt, and we found out today that money was never placed on the account. She basically robbed my elderly aunt for $200 blind. We reported her actions to Verizon. Indian or Pakistani looking scam artist working in this location. Unfortunately, my aunt never wrote her name down. But her name is on the account as this Ms.Fraud opened the new account, so not that hard for Verizon to find who the scam artist is.
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August 2023 by Elyssa V.
I went to the Verizon store to get a new phone and the lady at the check in station was not polite and borderline argumentative.
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July 2023 by Jonas Gieseke
Worst experience I ever had and also my first review.Long story short:Basically Verizon stole my phone by adding my private owned Iphone on the blacklist, even though I never had any account with them.I called the customer service several times and a person from the fraud prevention team even jelled/screamed at me. They also promised me to have a manager call me back, but this never happened.Additionally I went into this store, but they did not help me and in the end, they suggested me to throw my new Iphone in the trash because I won't be able to use it anymore.Just because Verizon added a wrong IMEI on the blackilst.
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June 2023 by Paula B.
When I walked into this store I was so upset with the issues I was having with my phone and I couldn't get it resolved with customer service at Verizon on the phone. Danielle and Cindy both understood, reacted and helped me get my situation resolved. They are both very personable and make things happen. I would definitely recommend this store! Best customer service around!
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May 2023 by Ari P.
Needed help finding my account (in a family member's name and I wasn't even sure who's), and a clerk was patient and helpful. I regret that I dont recall her name to praise her more directly (sorry miss!). Middle aged African American woman who was working late afternoon on 5/27 provided great service.
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April 2023 by Mary Ann A.
Have had too many poor experiences with Verizon FIOS in the past two years that I could not recommend. Still having problems, and now I learned that Verizon is NOT expanding FIOS in other cities, and that is no surprise to me. In the meantime, Verizon-FIOS hopefully is locked in at the before-mentioned price. Too bad Verizon's FIOS was ruined. Verizon got rid of older employees and kept newer employees, only to find they did not have the experience. When will people learn? I think FIOS Is gone...
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April 2023 by Richard D. Mangone
Not impressed with sales team or management. They were not able to help me with my business issue.