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December 2023 by Kim Ludtke
I ordered a pair of tights from Tracksmith and unfortunately they weren't as expected so I need to return them. For some reason, the Tracksmith website isn't recognizing my order # so I'm unable to initiate the return. I've tried emailing multiple times(zero response) Calling (no answer) Leaving a message multiple times( no call back) and now I'm approaching the end of my 30 day return period. I can't even say poor customer service, ZERO customer service is what I've received. Creating a quality product is only one step in customer satisfaction. For what Tracksmith charges for their products I would expect much more. Product will get donated to Goodwill and I won't be supporting them in the future...
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December 2023 by Graham Boyce
Ordered clothing which arrived promptly. Cannot comment on clothing as I gifted it. Have since been harassed by courier over unpaid charges for the last month. Any message / email to Tracksmith gets automated response directing me to FAQ where problem is acknowledged but not dealt with. Cannot get anyone on the phone to speak to. Just appalling service / support. Will not order from them again.
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November 2023 by T 1
I tried this company once and didn't like the clothing at all. Now I can't get them to stop sending junk mail despite filling out the "unsubscribe" form, calling, and emailing. The list of more fashionable, better performing, more interesting running clothing companies is too long to list. Take my advice and look elsewhere.
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October 2023 by Daniel Sacchitella
I will literally run in nothing else. Tracksmith has earned my loyalty.
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September 2023 by Rose Snyder
We visited the store on Friday august 25th in the afternoon. My husband and I were looking for running shoes. We walked in not knowing what to expect or anything about the store. The guy running the store would only speak to my husband and was only offering him shoes to try on. He completely disregarded me. I eventually asked to try a pair of shoes and his shock could not have been more obvious.It was clear he took one look at me and decided I wasn’t a runner type based on how I looked. He seemed to be very surprised to hear that I had run multiple races before. If you want to make a sale I would recommend treating your clientele better, especially when you don’t know anything about them. Body shaming/judging isn’t going to get you a loyal customer.
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August 2023 by Matt McDermit
I was a fan of Tracksmith but feel like they are losing sight of what made them fun and approachable—the amateur runner ethos. On a recent trip to Boston, I was excited to finally visit the store and maybe be reinvigorated by the vibe and aura of the track house. Unfortunately, it was the opposite experience for me, with an unfriendly and unwelcoming staff and just an overall disappointing visit. Love my old gear, but don't think anything new will be ordered anytime soon.
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August 2023 by Scott Smith
I visited Boston recently and was excited to visit the store, but was quite underwhelmed. There was a very small selection of clothing in store, we couldn’t find anyone that worked there and another guest had to tell us where the fitting room was. No one asked to help us the entire time we were in the store. So it was kind of a weird experience. Clothing is always nice and feels quality.
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June 2023 by Phil Rh
Excellent store for runners for runners, from runners. High quality singlets and great atmosphere and support during Boston Marathon. You can clearly see and feel the expertise and experience of the staff. They recommend and guide you on allYour questions!
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May 2023 by M Grand
Great clothes..but small selection in store .. and frankly staff not all that welcoming.. Saturday afternoon .. before Easter . Rest of Newbury street buzzing .. store had 2 customers .. maybe stick with online sales where your catalogue and presence is warmer .. store is beautiful.. attitude and warmth of people in store not that much
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May 2023 by Steve Wagner
I’m a big fan of Tracksmith apparel and the vintage vibe, and walking into the track house is like a step back in time. As always, the staff was friendly and helpful.
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May 2023 by Bonnie Lee
The whole reason for the trip!! A visit to where the magic happens. Just wanted to touch my feet on the mothership
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May 2023 by Carlos Sisniega
Best place to buy running gear in the world!!
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March 2023 by Andrew Beauchesne
High quality, comfortable, classically beautiful running apparel. Love joining the Sunday group runs from the track house.
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March 2023 by Pedro Falcao
I tried to purchase a gift to my daughter, that lives in London, and it was canceled twice without any real explanation why or any chance of recovering the order. Therefore if you really want to buy something on time for whatsoever, better try any other on-line company, not as incompetent as this one.Order #F6478482 was canceled because we suspect it is fraudulent .
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October 2022 by Amber Williams
Visiting in town for work. Got absorbed by the running group and just went along with it. Fun crowd! I plan to formally start with the group next time I visit. Thanks y’all!
