Tails

Most Recent Comments

• June 2024 by Stephanie
  I’m DEVASTATED! Do not bring your dog here. I brought my 5 month old puppy in for her first haircut. Upon my arrival no questions were asked in regards to what haircut I wanted for my dog. The woman at the front desk picked up my dog and headed to the back without any conversation. I stopped her and expressed my concern. I told her that I wanted a “teddy bear haircut medium length” They did the complete opposite. The cut is choppy, uneven, just terrible overall! I can’t believe the outcome. If you weren’t capable of doing that type of cut express that. My dog looks sick it’s actually embarrassing. She’s stuck with this botched cut all summer. Also, they didn’t give her any water the 3 hours she was there. She was very dehydrated when she got home. I will not be returning.
• May 2024 by Sharon Woo
  Please do NOT take your double coated long haired dog to this place for grooming. I took my shetland sheepdog to Tails for what I thought would be a simple grooming session. I explicitly told the person at the front desk NOT to trim or cut any fur on her face- just to trim the hair between her paw pads, her butt and her legs. When I picked her up, I was horrified to see that they had trimmed her fur on her face, completely ignoring my instrcutions. My looks absolutely terrible now. Her once beautiful face is ruined, and I have no idea if her hair will ever grow back the same way. To make matters worse, when I tried to speak to the groomer to understand what went wrong, I was told by the front desk that she doesn't speak English, implying that I couldn't communicate with her at all. This is unacceptable! I am extremely upset and disappointed with the service at Tails. They showed a complete lack of professionalism and disregard for my specific requests. I would not recommend this place to anyone who cares about their pet's appearance and well-being.See pictures for before and after.
• March 2024 by Brett M.
  Tails absolutely butchered my poor dog's grooming. I explained my dog was fairly matted, I asked about de-matting, their rate, etc. We agreed that a 1/2 inch off would be a good length, I was told I would be called if something came up and they had to go shorter. I stated my preferences and gave them two pictures from a previous grooming for reference. I was told the grooming appointment would take three hours and they would call when I could come pick her up. Three and a half hours in I texted the lady at the front desk, no response. After about another 30 minutes I got a text apologizing and that I could come get my dog. I arrive, it's a different person at the front desk and my dog is completely shaved. The groomer didn't even try to de-matte her. They shaved off her eyelashes, her paws are not even shaped, no technique at all. What I am most upset about is the lack of transparency. We agreed on a 1/2 inch off and now there isn't even a 1/4 inch left. No call, or anything. I feel like they just told me what I wanted to hear and did their own thing. You get what you pay for. We will not be returning.
• March 2024 by Anne W.
  I have been bringing my Boxer, Ziggy, to Tails almost 5 days a week for the past 4+ years. The kind and patient staff that work there are incredible with every dog I see them interact with. They clearly build individual relationships with with each pup and understand how to manage individual needs and behaviors. They are responsive to my questions and thorough with vaccine checks. They have even helped me care for Ziggy through tough times post-surgery and addressed behavioral challenges thoughtfully. They are so caring and focused with Ziggy, I have complete and total trust in them when I leave town. I have boarded him for extended stays (up to 2 weeks) at both the JP and Dedham locations and he always comes home cared for, clean, and happy (not to mention, exhausted). Tails truly feels like family to Ziggy. We'd be lost without them.
• February 2024 by Ana Acosta
  I am writing this review with immense frustration after the traumatic and negligent service provided by Tails. What we encountered upon returning home was nothing short of a nightmare. One of our beloved cats was discovered locked in the bathroom, in a desperate state, having been isolated and without food for what seemed like multiple days. The bathroom was in a deplorable state, covered in urine, and our poor cat was starving and distressed.The level of negligence exhibited by Tails is completely unacceptable. We had made it abundantly clear that we had two cats that needed care. Yet, they utterly failed to ensure the well-being of both, leading to this horrific situation. This gross oversight goes beyond a mere lapse in attention; it's a clear indication of their disregard for the basic needs of the animals under their care.Adding insult to injury, their communication, or lack thereof, was equally appalling. Throughout the duration of our agreement, we repeatedly requested simple confirmations of service completion for each day - a basic and reasonable request. However, Tails couldn't even provide this minimal level of communication. We weren't expecting elaborate updates, photos, or videos; just a basic acknowledgment that our cats were being looked after. Their failure to do even this left us in a state of constant worry and uncertainty, which unfortunately was justified when we discovered the condition of our cat.Their failure to communicate, coupled with their inexcusable neglect of our pet, speaks volumes about their lack of professionalism and care. This was not just an unfortunate incident; it was a clear failure on multiple levels of basic pet sitting responsibilities.I cannot stress enough how strongly I advise against using the services of Tails. No animal deserves to endure what our cat went through, and no pet owner should have to deal with such a devastating and preventable situation. Their conduct was unprofessional, uncaring, and utterly disgraceful.
• January 2024 by Ana A.
  I am writing this review with immense frustration after the traumatic and negligent service provided by Tails. What we encountered upon returning home was nothing short of a nightmare. One of our beloved cats was discovered locked in the bathroom, in a desperate state, having been isolated and without food for what seemed like multiple days. The bathroom was in a deplorable state, covered in urine, and our poor cat was starving and distressed. The level of negligence exhibited by Tails is completely unacceptable. We had made it abundantly clear that we had two cats that needed care. Yet, they utterly failed to ensure the well-being of both, leading to this horrific situation. This gross oversight goes beyond a mere lapse in attention; it's a clear indication of their disregard for the basic needs of the animals under their care. Adding insult to injury, their communication, or lack thereof, was equally appalling. Throughout the duration of our agreement, we repeatedly requested simple confirmations of service completion for each day - a basic and reasonable request. However, Tails couldn't even provide this minimal level of communication. We weren't expecting elaborate updates, photos, or videos; just a basic acknowledgment that our cats were being looked after. Their failure to do even this left us in a state of constant worry and uncertainty, which unfortunately was justified when we discovered the condition of our cat. Their failure to communicate, coupled with their inexcusable neglect of our pet, speaks volumes about their lack of professionalism and care. This was not just an unfortunate incident; it was a clear failure on multiple levels of basic pet sitting responsibilities. I cannot stress enough how strongly I advise against using the services of Tails. No animal deserves to endure what our cat went through, and no pet owner should have to deal with such a devastating and preventable situation. Their conduct was unprofessional, uncaring, and utterly disgraceful.
• January 2024 by Leah M.
  My dog Tessa has been part of the Tails family for 6 wonderful years :) She is always well taken care of, even when she has special dietary needs and vet requirements. Tessa has friends at Tails in Boston and always comes home exhausted after playing with them all day. Their overnight staff are so kind and make sure she is comfortable, even though she is not used to sharing space with other animals at night time. We are really excited that Tails is expanding to Dedham - we just tried it out today and will be returning soon! Thank you to all of the staff, Tessa is a really lucky dog :)
• December 2023 by Cara Miklasz
  Tails is amazing. They take such great care of my pup and are always so accommodating, kind, and communicative. I have been bringing my dog here for over a year and have been so happy.
• December 2023 by Kerry Landers
  I have been bringing my pup to Tails for 2 years and have always had a great experience. My dog gets very excited when she sees that we are there, runs right in, and gives kisses to her favorite early morning staffer. She always crashes for the night as soon as we get home, sign of a fun day! The staff is loving with her and I feel like she is well taken care of there. I highly recommend Tails for fun days for your pup ?
• December 2023 by Nancy L Marshall
  Our dog has gone to Tails for two years for daycare and boarding. She loves going and we love the care she gets! The staff are all kind and caring with the dogs. They use positive methods and never hit or yell at the dogs. We recommend them!
• September 2023 by Jacey L.
  Grooming- I've been to tails many times when Gabrielle was there. However, I brought my dog in the other day and asked if their new groomer was certified. As my dog gets really nervous and uncomfortable is stressful situations. I could immediately tell there was something fishy going on as they wouldn't let me speak to the groomer either. I have never not been able to talk to their old groomer.. The receptionist seemed flustered and confused with my questions. She tried to contact the manager but he was not around. When I asked where the old groomer had went they told me down the street.. okaaay very helpful. Means to say will not be back.
• September 2023 by Carol Montijo
  The new groomer needs a lot more training.
• August 2023 by Donna D.
  Thank you Tails for your great work this morning clipping Athena's claws! We know that our cat is not always the most cooperative client and very much appreciate the groomer's skill and dedication to getting the job done. We are always happy with the friendly and professional service we receive at Tails. So glad you're in the neighborhood!
• August 2023 by Kevin Montoya
  The staff is so friendly and the pup always comes home tired!
• July 2023 by Frantz Paillant
  Great friendly staff. Definitely helpful since I’m new to having a dog.