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December 2023 by Daniel Salmeron
My bill goes up every month I would have to pay my bill $130 but I pay almost $190
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November 2023 by christian carrion
Just like ever other T-Mobile. Unorganized, and uneducated on their own store. No help at all
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November 2023 by Audrey Geske
Jalissa's customer service was the best. Unbelievably easy to sign up.
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August 2023 by 濠亻百
Excellent service. Very courteous staff especially the female staff who helped me with all sorts of question about my phone line when I visited this summer. I’ve never had such attentive customer service from T-Mobile branches before.
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August 2023 by C C
Excellent service. Very courteous staff especially the female staff who helped me with all sorts of question about my phone line when I visited this summer. I’ve never had such attentive customer service from T-Mobile branches before.
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March 2023 by Joey Gomes
This store is horrible and tmobile customer service is horrible too. I was transferring over from another carrier so i decided to stop by and do it. A few weeks later I called to see why I hadn't received my phones yet and was told the woman at the store didn't know what she was doing. My order was for two lines and she had suspended one line and never attached the trade in so they had to redo the order. They lied to me and said i would get the same promotions because it wasn't my fault but a phone that was supposed to be free i ended up paying some for it. Beware tmobile and their customer service and the woman with the long nails. I wish I had stayed with Verizon.
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March 2023 by angel sencion
Been a customer for a long time! And the customer service is awesome!!! Friendly people.
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March 2023 by Danny Gessner
Very smooth experience to walk in as a new customer. I came in on a Saturday morning and there were 3 folks working and no one else waiting to be helped. Jadelis A was very helpful and informative, she gave me the best overview of the plans without trying to upsell me. Very high contrast with my attempt to get a new phone at V*rizon the previous week where the staff was so busy they had no interest in helping me shop for a new phone. Very happy to be part of T-Mobile now.
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December 2022 by Yenifer Rave
very bad service the employees act as if they were at home they only talk among themselves and the customer does not give enough attention, they are asked questions and it seems that they do not know anything about the store
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August 2022 by Keith
The experience was great today. Just wish the phone support hadn't made the trip necessary. Really friendly service and super patient people today
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May 2022 by Dena B.
So my mom's flip phone was on last legs, speaker no longer working and also official deadline from 3G shutdown approaching. She called the store earlier this week, spoke to someone she did not get name but said he was nice, confirmed they had flip phones about a half dozen. Called today and they had one/1 left so we went right over. Leisha T. helped us, got my mum a chair, went over options buying phone up front or paying in installments, how much per month post taxes and protection plan. Answered all our questions including if my mom could keep her same phone number because she is T mobile customer and keep paper bill/both yes. Store is large, masks not required but we wore ours. Leisha T. again, very nice and efficient, and she gave us heads up store will be closing for about a month for remodeling this summer/but then will re open.
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December 2021 by David Jimenez
The worst customer service experience I've ever had to say the least, a bunch of ... that think they know everything. Go somewhere else for real.
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October 2021 by Hassan Lafdaili
Very slow service , employees chatting.Take your bed with u ,expect a long wait ... Jennifer was asking me to go somewhere else when I asked for help she was so rude .
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October 2021 by Keith White
The experience was great today. Just wish the phone support hadn't made the trip necessary. Really friendly service and super patient people today
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October 2021 by borhan yunus
Very poor customer service.
