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October 2023 by critic analyst
The worst T mobile I don’t even have words to say how bad the service was they even make me wait more than 45 minutes just to talk and say they couldn’t even help me anymore.
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October 2023 by Jah Kno
This place is awful, after walking in i stood there for 10 min and was not acknowledged. Then someone else comes in the store and goes up to the worker while the worker is helping someone and got service before me even though I was there already waiting. Just don’t waste your time here I lost 25min of my life I won’t get back due to lack of organization and didn’t even get what I need done from there to then be asked while leaving if I checked in. Overall you will waste at least 30 min just sitting if you go here. I went to a different T-Mobile and was in and out within 5 min so it just didn’t make sense to me why my experience was so frustrating at this T-Mobile location in Mattapan
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October 2023 by Dennis Dickie Sr
I had a very good experience at this store. The one thing I think they need to improve is getting names of customers as they walk in the door, someone should say hello and making acquaintance get their name. Wesner the sales rep, took very good care of me make sure that I got everything and my phone was working properly when I left, I really appreciate him.
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August 2023 by Mari'e
Today I went to three different locations with attitudes; the third one, which is located on Bluehill Avenue in Mattapan Mass on the corner of Cummings Highway. This store automatically get five stars coming in the front door. The service I received there was amazing; in spite of them getting ready to close. I was served with respect and dignity. I will go there before anywhere else at this point. I like to give a special thanks to Tomasa, Carol, and Roslyn for everything. This location reminded me of a rose garden that left the fragrance of a lifetime for me. Thank you all for your extended time and effort, it really meant a lot to have people who know how to give dedicated service.I am grateful of the service that was rendered. Sincerely, Mari
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July 2023 by Ismael Santos
The Best Way to Buy Cellphones and Communications. I Recommended. Them. Thanks. Metro by tMobile. And T. Mobiletoo.
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June 2023 by Joe L.
Awesome customer service and great deals In a really nice looking store I highly recommend stopping in here as opposed to other locations
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May 2023 by Angie Davis
Just wanted to say how very satisfied and happy for the absolute outstanding, above and beyond customer service that Carol Suazo gave. She was very patient and genuinely caring, sweet person. I switched carriers and was having difficulties that would have driven me crazy if I had to handle that on my own. She worked with me for over an hour, and told me to call her if my number hadn't transferred by a certain time. Even though she was getting off at 3 that day, I called at 2:30, she was with a customer at the time, still she called me back and worked with me further until the issue was resolved. This young lady is AWESOME! Thank you T-mobile for hiring her! She us definitely an asset to the company ????
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May 2023 by Donic Reid
I was immediately greeted by Jean and he proceeded to help us. He went above and made sure all my moms stuff was transferred and that she would have enough space for all her pics and text messages
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April 2023 by Abner Gerome
Very unorganized... customer service was ok after you were able to get a customer service's attention...this store definitely need signage when you walk in to direct you to the correct line to help customers and to alleviate any confusion. There was almost a fight there because one customer was seating down and another customer walked in but they both were seeking the same service. Yes definitely line designation like the airports so we are not confused ???? also ask customers what are they here to do and act accordingly.
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April 2023 by Margaret Phillips
Has some of the nicest employees. Jarrod awesome and Jean very nice. The managers are very attentive as well. George was very willing to help. Thanks guys.
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April 2023 by charles owens
Very knowledgeable place I know the manager.hes a great man.i come from Brockton to get service on my phone. Will recommend to all.
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March 2023 by N. W. Baker
Agent was patient, polite and knowledgeable about the item I came in the store for. Despite COVID, gotta get that ID updated, made me realize my old relationship was adequate for the task at hand as starting with Naturalization Cert was too much work to endure to get transaction completed, but another time.
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January 2023 by Deedee M.
I used to hate going into this location until I came across jarrod and Daniel. They were pleasant to everyone they encountered while I was there & they made sure my issue was resolved. Hopefully T-Mobile hires more employees like them
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December 2022 by Yanick Nickki Gassant
The worst, never ever again will I step foot in that store. Waited over an hr, excuses after excuses. Long story short, I had to walk out because I couldn’t fathom how a supervisor/manager can tell an employee to go help a customer and I can clearly see her answering him…she can’t wait! Mind you she started to service me then realized she didn’t know how to manage the Sprint system to do my upgrade so supervisor/manager was showing her. Then I look she’s seating with another customer. Looked and I said to him Ummm how is she helping them, she’s not even done with me. He stated the customer is just getting Sim changed, he can do it, so he went over to tell her, go back to me he can handle SIM card. Walked in around 5:25 pm Friday walked out an hr later, nothing accomplished. I choose to just walk out, I will not loose my religion.Getting seeing was after I complained multiple times about seating passed the 8 minute I was originally told I was going to wait, that became over 40 minutes wait.
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November 2022 by ira christopher
Darryl St. FLeur Is An Excellent Mobile Expert Always goes Above And Beyond The Call Of Duty. Wes AS Does An Great Job With Customers I a A Broker And ThoseWill Refer All My Customers To Daryl & Wes. AT T MOBILE in Mattapan
