Stop & Shop, a neighborhood grocer for over 100 years, offers a wide variety of products at competitive prices. It operates more than 350 stores across several states, including Connecticut, Massachusetts, Rhode Island, New York, and New Jersey. Customers can shop in-store or online for delivery and pickup, with the GO Rewards loyalty program providing personalized offers and points for gas or groceries. While many shoppers appreciate the great selection of international foods, flowers, and frozen items, there are concerns regarding customer service. Some reviews highlight a lack of staff availability, particularly in the floral department, and issues at the customer service center, where errors in returns have led to confusion. Additionally, a shopper experienced food poisoning from discounted deli meats, raising concerns about food safety. Despite these issues, many customers enjoy the store’s variety and promotions, with some noting stabilizing prices and good sales. Overall, Stop & Shop is committed to serving its community and fighting hunger, but improvements in customer service and food safety are needed to enhance the shopping experience.
