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September 2024 by Frank Davis
I delivered my watch to the Boston store, and it had to be sent to Detroit for repairs. I specifically asked for it to be returned to the store. The next day I returned and asked for those instructions to be confirmed. I was assured it was. My watch was not returned to the store but to my apartment, which is not secure. Now it’s at a UPS location that I will have to track down. Extremely inconvenient!!’
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December 2023 by Tyler Diamond
Great people work here.
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December 2022 by Chris C.
Great items but super overpriced and the "made in America" is more "assembled in America from foreign parts" especially for watches. Still thr boston store is full of nice things to browse including leather goods and handsome if chunky watches, then say to yourself "if only this was 40% cheaper. Staff are helpful and no pressure, and they do have embossing for many items
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August 2022 by Michael Beckmann
really like that brand and its story behind. interesting to see how they entered other markets than watches (e.g., bikes, leather, etc.). however, would like to see more mechanical watches (even with ETA or Sellita movements). and, yes, staff at their BOS store was really friendly and helpful:-)
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August 2022 by Niki Healy
No one greeted me at the store. I asked to see a piece of jewelry, and then later asked to purchase it. They didn't have any more in stock at the store, and asked if I wanted to order it. Because I intended it for a gift that I needed that day, I asked if I could purchase the display, at a discount. The associate went to the manager, who (in a loud voice) said how no, of course they couldn't do that and made it sound like an idiotic request. I didn't get the option to buy the display, even at full price. I said, I'll just order it online myself, and they said "but you get free 2-day shipping" when you order in-store. BTW, you get 2 free-day shipping when you order online. So yeah. Love the brand but terrible shopping experience,
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March 2022 by Clifford Froelich
Closed. Stuff in the store but a note on the door with every other store open around it
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January 2022 by Debbie Goetschius
Shinola Boston Store was great! I bought a Boston Shirt which I love ❤ and I was quite happy!!
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October 2021 by James M.
Well made, inspired designs with proper American panache. Raymond was very resourceful and a wealth of product knowledge
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August 2021 by Alexander Smith
I’ve bought two watches and a belt from the prudential store both times the experience was great. I had the same sales women both times and left very pleased with the experience. She went as far as to let me see how her watch size looked on me (was comparing sizes). Highly recommend!
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July 2021 by Linella Gavin
Tom and Anais were fantastic to work with. We arrived needing to adjust two watches purchased from the Detroit store and get a new battery on an older watch. Tom and Anais were incredibly helpful, knowledgeable and quick. We ended up walking out with our newly adjusted watches, bought another watch, purchased a purse and a personalized embossed notebook.
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March 2021 by Clyde Stemberg
I went into this store and bought myself a watch, I could not resist. Very pretty models. I liked the service, the guys understand the quality and capabilities of the models and can give you good advice.
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January 2020 by Beth W.
We were assisted by the three associates working in the store today. Very pleased with the service and the veteran discount! Thank you for your beautiful made in Detroit pieces of art.
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January 2020 by Nicholas Franco
Didn't have the model that I wanted...
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December 2019 by Guido Warnecke
Very nice designs.
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November 2019 by Carlos Mouta
Need to buy this
